@jaketital thanks Jake, looking forward to see you among our users.

@eneskesk Thanks Enes! Looking forward to hear your feedback.

@alex_vulfovich Thanks Alex! good to hear from you.

@razvantugui Thanks for support!

Thanks for publishing my article about switching to remote mode https://remotemakers.co/articles... #Corona

@aojedal Wow, didn't see that coming! Prize for unexpected! I wonder what other such tools people might suggest? 🤔

@yalcinkaya interesting , we will

@aru_basu Thanks a lot, I'm glad to hear it! What other tools you use in your team? What integrations would you love to see in the near time?

@itentser yes, as a chief customer manager at Initech, Timelines really saves my day: without it it would be so much harder to be in the loop regarding all the communication that goes between our PMs and clients.

@sveta_golod_tentser Great question! TimelinesAI is lightweight, which means it is ready to use out of the box. There is no complicated setup or learning curve. But its main value is that the app enables your managers to transfer information about relations with your clients from person to person and even cross-team without loss. Say, your sales closed a lead. Typically, when the contract is signed and the deal is closed, it is a dead end in CRM. But such clients or customers are also the most valuable resource in your company, so the history of communication with them should be maintained further and be accessible on a company-wide level. TimelinesAI fills this gap and enables your managers for deeper understanding of the clients, their cases and history of relations. It makes the conversations with your clients more efficient. Timelines are also easy to integrate with any CRM as you may just insert the link to a Timeline into a client card. What I personally love about the app (as I am using it myself) is that it enables me to go through all the updates about the communication with our clients in ~15 minutes in the morning. It makes my day much more organized and productive!

@itentser @gil_bar this way it is 100% aligned with Whatsapp Terms of Service. It also enables you with A LOT of things you may do with your chats & messages. You may backup your messages, combine them with email, share with your team or clients with the link, exchange comments, set tasks and reminders... and we're only getting started!

@haggai_lanker1 Thanks for the question, it's a good one actually. The short answer yes it is safe to use the app. And it doesn’t violate Whatsapp's terms of service. We use the official Whatsapp client for Web. We only extract the information that is visible to the user, approved by them, and make it shareable and ready for collaboration. All of these steps are in complete control of the user. We also don’t use any API, so it’s 100% aligned with Terms of Service. I'll be glad to answer any other questions that you or other people may have about it!

@sivan_rodrig_gassko the best way to start is to create a Timeline, import some messages from Whatsapp or email and share them with your team. This article should help: https://timelines.ai/blog/gettin... Or invite your manager to do it for you! You will see how easy it is to oversee the whole communication with clients in your company. I actually made it into a habit, and spend about ~15 minutes in the morning to stay updated. It helps me to understand my clients better and maintain good relations with them. My long-term clients really appreciate it!

@sivan_rodrig_gassko TimelinesAI work best for teams that interact a lot with clients through different channels over long period of time, and you want to keep all this knowledge in the same place, shareable and available for all team members. One possible scenario is an agency when several Customer or Project managers work on a number of accounts and report to the top management. Another scenario is a team of Sales representatives talking through mails and whatsapp to their clients. This way, a deal can be seamlessly transferred from one representative to another: the context of communication is preserved. And of course, Timelines can be used by individual freelancers, that want to organize their communication with their clients, see all messages and documents exchanges in once place, easily share back important information, etc. For all the above cases, traditional CRMs don’t work very well, because of the overhead they introduce and poor support for organising communication. Which one of the scenarios best describes your use case? This would affect the setup: for sales, I’d recommend having a timeline per deal. for projects or consulting, it really depends: you might want a timeline per client or per project, depending on whether you are talking to the same person on multiple projects at the same time. Hope this helps!

@vovat Thanks for the question! As users of Timelines, we would love to see it as well, but there is no mobile apps planned in the near future. We only use solutions that don’t expose you to the risk of violating the Whatsapp Terms of Service, so this solely depends on Whatsapp and if they will extend the access to their API. The security and safety of our users is in core of how we develop TimelinesAI!

@yasha_golod thanks! Glad to hear that!

@itentser @yasha_golod yeah, actually as a customer success manager I like this option a lot as well! Helps with sharing the emails too!