Hello PH community 👋 After months of building, excited to introduce Threado 3.0 to you! 🚀 We've spoken to many customer-facing teams, narrowed down their top problem statements - - Repeat queries, lack of context of past queries, and finding the right data across teams and tools take up support agents’ bandwidth - ultimately leading to slower resolutions. - An enhanced customer experience is the key to solving the bigger business goals. So we built a solution that fills the major gaps with AI - - Threado AI Chatbot - to help support teams resolve 5x more queries by training the bot on all relevant product documentation, help docs, knowledge hub, etc. - Threado AI Agent Assistant - integrates effortlessly into your daily tools: Slack, MS Teams, and Chrome providing instant assistance anywhere. - AI-powered knowledge hub - easily connect knowledge base, intranet, CRM, support conversations, product adoption metrics, revenue data, and more - all in one place. With Threado 3.0, we are aiming to transform the way customer-facing teams work. We are laser-focused on helping you build high-performing teams. We hope you like it. Do let us know if you have any feedback for us!

Congrats.. very clean landing page .. 🔥🔥

Congrats, guys. The new website looks rad, and the new direction feels like you're on to something. I'm rooting for team Threado always!

I’ve heard about this! I used to work at Freshworks so have seen a lot of CX tech so I’m excited to try it out. Will share it around too

Congratulations on the launch of Threado 3.0, @prao25 ! 🚀 The AI-powered features sound like game-changers for customer support teams. Looking forward to seeing Threado's impact! 🎉

Oh sweet. The experience to set up and use is smooth.

All the best @prao24 and team for the launch 🎉 Your content team's meme game is top-notch 😁

Congrats on the launch, Pramod..Exciting to see how far the product has come!

🚀 @prao25 this is an incredible innovation! Having AI-powered agents trained on internal knowledge like your knowledge base, ticket conversations, CRMs, or product documentation sounds like a game-changer. I love how seamlessly it can be installed across Slack, Discord, and your website to provide instant, automated support. This will definitely improve response times and overall customer satisfaction. Kudos to the team for addressing such a critical need with an efficient solution! 🌟

Congratulations, @prao25. The product looks absolutely amazing - a great solution for customer-facing teams to scale support by reliably leveraging AI trained on their knowledge docs and SOPs. All the best!

Well done, looks promising. Best of luck

Congrats on the launch @prao25 ! The product and the launch video looks super cool! Excited to try out Threado AI.

It's nice to have RAG + AI capabilities for front line teams - does the bot transfer to a human agent if they don't have the confidence to answer the questions? I like how you made the bot available in many interfaces like Slack and Team - I think Discord would be cool too! What would you differentiate you from other AI agents out there? Sounds like it's the 30k tickets processed and the learnings you received? Congrats @prao25 and team!

I have loved Threado since the day I was introduced to them. They are a superb team and kind people. @ Sessions, we have been using their services for a few years now and we are extremely happy. As AI Agents are the future, I'm quite sure this product will be a massive success. Congrats and Godspeed! 👏👏👏 P.S. My best wishes to Esha, she's a queen! 👸

Great product, became a customer today!

How does Threado handle the integration with different platforms like Slack and Discord? Are there any setup complexities?

Congratulation @prao25 @shalini_nair_tekwani I have been using Threado for the last 2 years. long way to go!

Hey everyone! It’s been almost a year since we launched Threado AI, built on the awesome RAG architecture. We made it super user-friendly with tons of integrations, letting our customers set up and train their bots in just minutes. Our users have been thrilled with instant, one-shot answers to their queries, saving them from sifting through docs for ages. We’ve rolled this out to many customers, and it’s been a hit! But here’s the fun part – while RAG was great, it had its quirks. It struggled with understanding the intent behind questions and handling multi-part queries. Enter our new bot, powered by the Agent architecture! This bad boy can tackle complex queries by breaking them down, executing each part separately, and then giving you a perfect final answer. Plus, we’re adding some fantastic features like custom workflows, memory, and multi-modal capabilities in next few weeks.. We’re super excited for you to try it out. Connect your data sources, throw some complex questions at it, and watch the Agentic RAG flow work its magic! Cheers, Abhishek

Literally the best tool for customer facing teams!!!! Congrats on the launch team Threado!! 💯🔥💪🏻

Congratulations on the launch @prao25 and Threado team! Customer-facing teams are usually pressed against time, they manage multiple parallel conversations to help customers. Saving time for them can impact your CSAT score positively. Threado has captured the essence of the workflow that most customer-facing companies follow. Best of luck!