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Threado AI
p/threadoAI Assistant for customer-facing teams
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Pramod Rao

AI Agents by Threado - Instant, automated support for customers and internal teams

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Instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Train it on knowledge base, ticket conversations, CRMs or product documentation. Install it on Slack, Discord, and your website and get instant responses.

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Pramod Rao
Maker
📌
Hello PH community 👋 After months of building, excited to introduce Threado 3.0 to you! 🚀 We've spoken to many customer-facing teams, narrowed down their top problem statements - - Repeat queries, lack of context of past queries, and finding the right data across teams and tools take up support agents’ bandwidth - ultimately leading to slower resolutions. - An enhanced customer experience is the key to solving the bigger business goals. So we built a solution that fills the major gaps with AI - - Threado AI Chatbot - to help support teams resolve 5x more queries by training the bot on all relevant product documentation, help docs, knowledge hub, etc. - Threado AI Agent Assistant - integrates effortlessly into your daily tools: Slack, MS Teams, and Chrome providing instant assistance anywhere. - AI-powered knowledge hub - easily connect knowledge base, intranet, CRM, support conversations, product adoption metrics, revenue data, and more - all in one place. With Threado 3.0, we are aiming to transform the way customer-facing teams work. We are laser-focused on helping you build high-performing teams. We hope you like it. Do let us know if you have any feedback for us!
Neel Balar
@prao25 Congrats on the launch! This looks awesome!
Pramod Rao
Maker
@neel_balar thanks Neel! Appreciate the support!
Shalini Nair Tekwani
Maker
@shadmannazim Thank you! We hope to help CX teams elevate their customer experience using Threado! :)
Livia Burbulea
@prao25 ?makers Congratulations, all! It looks great, you did an amazing job!
Shalini Nair Tekwani
Maker
@livia_burbulea Thank you so much for the support! <3
abhishek nalin
Maker
Hey everyone! It’s been almost a year since we launched Threado AI, built on the awesome RAG architecture. We made it super user-friendly with tons of integrations, letting our customers set up and train their bots in just minutes. Our users have been thrilled with instant, one-shot answers to their queries, saving them from sifting through docs for ages. We’ve rolled this out to many customers, and it’s been a hit! But here’s the fun part – while RAG was great, it had its quirks. It struggled with understanding the intent behind questions and handling multi-part queries. Enter our new bot, powered by the Agent architecture! This bad boy can tackle complex queries by breaking them down, executing each part separately, and then giving you a perfect final answer. Plus, we’re adding some fantastic features like custom workflows, memory, and multi-modal capabilities in next few weeks.. We’re super excited for you to try it out. Connect your data sources, throw some complex questions at it, and watch the Agentic RAG flow work its magic! Cheers, Abhishek
Shalini Nair Tekwani
Maker
@abhishek_nalin Threado's tech team has worked relentlessly to bring together this beast - which is so agile and highly accurate, thanks to the implementation of AI Agent architecture and several more enhancements!
Naomi | Beeyond AI
Cool to see the range of integrations you have there! Makes it useful! By the way, is that price point of $500, per month or per year? It is at all not clear in the pricing section of your page. You might want to improve on that, as confused users are less likely to sign-up. Cheers!
Pramod Rao
Maker
@naomigarcia thanks for the feedback, Naomi. It is at $500 per month (will make it clear). We are soon just going to keep it at per user level will probably be around $15 per user per month for the most popular plan.
Naomi | Beeyond AI
@prao25 Thanks for the clarification. Hoping that it's made clearer on your pricing page soon as well! All the best!
Sharath Kuruganty
Congrats, guys. The new website looks rad, and the new direction feels like you're on to something. I'm rooting for team Threado always!
Pramod Rao
Maker
@5harath cheers, Sharath! Lot of learnings from you in the repositioning. Thanks for the support! 🙌
Shalini Nair Tekwani
Maker
hey @5harath - thanks for always rooting for us. Whatever you taught us, has helped us come this far 🙏
Stefans Keiss
How does Threado handle the integration with different platforms like Slack and Discord? Are there any setup complexities?
Shalini Nair Tekwani
Maker
@memphys_sk Not at all, super easy to connect and select the channels you would like the bot to be trained on. Sharing a detailed doc here. Do test it out and let us know your feedback! https://help.threado.com/en/arti...
Kehui Guo
Looks like there are many integrations! Having these automated workflows will help companies save a lot of time and resources! Good luck!
Pramod Rao
Maker
@kehui_guo saving time to help them deliver faster and better outcomes. We’ve seen it improve resolution times significantly for example.
Savian Boroanca
I have loved Threado since the day I was introduced to them. They are a superb team and kind people. @ Sessions, we have been using their services for a few years now and we are extremely happy. As AI Agents are the future, I'm quite sure this product will be a massive success. Congrats and Godspeed! 👏👏👏 P.S. My best wishes to Esha, she's a queen! 👸
Pramod Rao
Maker
@savian_boroanca thanks so much for the support and customer love! Keeps us going 🙌 Esha's the best!
Deven Bhooshan
All the best @prao24 and team for the launch 🎉 Your content team's meme game is top-notch 😁
Shalini Nair Tekwani
Maker
@devenbhooshan thank you 🙏 The GTM team is a bunch of meme-addicts :D
Pramod Rao
Maker
@devenbhooshan haha thanks Deven. Glad you enjoyed the video 😀
Zenda
Congrats! Great idea! We once tried to build a bot using GPT4 for internal use in the company, but the answers were not very accurate. For the company, accurate results are very important. I'd like to know how Threado achieves accurate responses?
abhishek nalin
Maker
@zenda1122 Thank you! Accuracy is crucial, especially for internal company use, and we understand the challenges you faced with GPT-4. At Threado AI, we achieve accuracy through a powerful combination of advanced contextual search and our innovative Agentic algorithms. Our contextual search ensures that the bot understands the context of each query, retrieving the most relevant information. Meanwhile, the Agentic algorithms break down complex queries into manageable parts, process each part accurately, and then compile a comprehensive final answer. This dual approach allows Threado to provide precise and reliable responses that meet the high standards required for business applications. We’re confident that our system can deliver the accuracy you need. Feel free to reach out if you have any more questions or if you’d like to see a demo!
Tushar Singla
Congratulations, @prao25. The product looks absolutely amazing - a great solution for customer-facing teams to scale support by reliably leveraging AI trained on their knowledge docs and SOPs. All the best!
Pramod Rao
Maker
@tushar_singla thanks, Tushar. Yes, exactly the use cases we are gunning for.
Shalini Nair Tekwani
Maker
@tushar_singla Thank you so much :) Did you get a chance to try our product?
Alex Gordon-Furse
I’ve heard about this! I used to work at Freshworks so have seen a lot of CX tech so I’m excited to try it out. Will share it around too
Shalini Nair Tekwani
Maker
@giomate Thank you for the support Alex! Looking forward to hear your feedback, once you try it out!
Pramod Rao
Maker
@giomate appreciate the support, Alex!
karthik KP
Maker
@giomate thanks for the support @giomate :)
arun biju
Congratulation @prao25 @shalini_nair_tekwani I have been using Threado for the last 2 years. long way to go!
Shalini Nair Tekwani
Maker
@arun_biju Thank you Sir! Let us know which use-case resonated best with you and your team :)
Alex Dulub
Congratulations on the launch, Pramod! Threado 3.0 sounds like a game-changer for support teams. How easy is it to train the AI on existing knowledge bases?
Gokul Nambi
@alex_dulub Thanks a lot, Alex! Integrating the existing KBs is easy peasy! It's just a plug-and-play model. We have a training page where you can add data sources, including public URLs, PDFs, spreadsheets, Notion Docs, GDrive, and connect apps like Zendesk, Intercom, and Freshdesk. It takes just a few minutes to train the bot and get it up and running.
Tony Han
It's nice to have RAG + AI capabilities for front line teams - does the bot transfer to a human agent if they don't have the confidence to answer the questions? I like how you made the bot available in many interfaces like Slack and Team - I think Discord would be cool too! What would you differentiate you from other AI agents out there? Sounds like it's the 30k tickets processed and the learnings you received? Congrats @prao25 and team!
Shalini Nair Tekwani
Maker
@tonyhanded we're building automated workflows to deflect queries + take over unanswered queries. Happy to share beta access, if that's something your team is looking for. We've Discord integration - feel free to test it out and share your feedback :) We're focused on building AI Agents to help customer-facing teams succeed at what they do and elevate customer experience. We've learnt in-depth about the problems faced by these teams, after talks to 100s of users :) Thanks to them - Threado AI 3.0 is here today!
Toshit Garg
Congrats on launch of AI Agents by Threado....
Jay Gadekar
Great job, Pramod and team Threado! Will definitely try this out when we scale up at Shram. :)
Pramod Rao
Maker
@jay_gadekar thanks Jay! Kudos on your launch as well and happy to try out the product and share feedback. All the best.
Hoshang Mehta
Congrats on the launch, team! I've often been frustrated having to repeat my entire issue to customer support. Knowing the context of past queries to provide proactive support is a game-changer! I'm going to set up Threado for my customers soon! Nice work!
Gokul Nambi
@hoshang_m Thanks a lot for the support. We'd be excited to have you onboard. You can take it for a spin here (https://app.threado.com/login) and let us know your questions and feedback.
Pramod Rao
Maker
@hoshang_m thanks Hoshang. Happy to help set it up and get your feedback.
Frejin Arooja
Fantastic team with a great product!
Shalini Nair Tekwani
Maker
@frejin Thanks a bunch!
Garen Orchyan
Well done, looks promising. Best of luck
Shalini Nair Tekwani
Maker
@orchyan Appreciate your support!
Santosh Thota
🚀 @prao25 this is an incredible innovation! Having AI-powered agents trained on internal knowledge like your knowledge base, ticket conversations, CRMs, or product documentation sounds like a game-changer. I love how seamlessly it can be installed across Slack, Discord, and your website to provide instant, automated support. This will definitely improve response times and overall customer satisfaction. Kudos to the team for addressing such a critical need with an efficient solution! 🌟
Gokul Nambi
@prao25 @thota_santosh Thanks for the shout-out, Santosh! We're glad you see the potential in Threado AI. Streamlining support across platforms like Slack, Discord, and websites is exactly what we aimed for. Here's to faster response times and happier customers! Cheers to more innovations 🥂.