Hi! The difference between mediocre and great team managers is that the latter understood that teams are adaptive systems. Of course, no one teaches this. So, I see many managers blind to the consequences that their actions have to the motivation and future behavior of their team.
Conversely, great managers understand the indirect effects of their actions. For example, they know that an employee that does something good in January expects to be acknowledged for it in January; and if the manager waits for the quarterly review to do that, the employee will learn in the meantime that good performance goes unrewarded, and adapt accordingly by working less hard.
Great managers are not great because of natural charisma. They are great because they take action based not on its direct result but on the behaviors it makes more likely in the future.
That’s why I wrote this book – to give you an understanding of team dynamics to which you might be oblivious. At the end of each chapter I included a few practical exercises, to ensure that the know-how will transform into action.
Over the past years, I’ve helped tens of managers in person, and then hundreds with my books. I’d love for you to give it a try.
– Luca Dellanna
The first Roam-native book, "Ergodicity"