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Syncly (YC W23) — Spot weak links in user journey, prevent churn
Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.
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Replies
@joseph_lee08 Great job with Syncly’s launch! 🎉 Centralizing feedback and providing actionable insights is so crucial
@joseph_lee08 wow that's amazing!! What are your advices on how to launch on PH then? I created a SaaS, www.mayze.io/en/, I'll go check on your product!
@joseph_lee08 Well done on the launch! Wishing you continued success and innovation. What feedback are you looking forward to the most?
@andreea_staicu Thanks, Andreea. Agreed - creating a single source of truth for customer feedback is the first step!
@steffi_nicolaides Thanks Steffi! Just checked your website, and it looks awesome! I'd say try to put your name out there as much as possible using LI, X, and so on.
Love seeing these products that make finding evidence to tackle certain use cases and features easier and data driven. Compared to a few other apps, I in particularly like how you can see NPS score trend and tackle by group, and ask questions about the feedback if you want to learn about a certain topic.
I think it'd be cool if in each category, the keywords that caused a certain feedback to be tagged a certain topic can be highlighted - this way, the user can quickly double check the tagging accuracy. I think it would also be cool to see a declining NPS alert so you get to the customers before they left a really bad review.
Congrats on the launch @joseph_lee08 and team!
@tonyhanded Loving your feedback and advices!! We will share with the team to make sure we deliver on those points you mentioned. Thank you so much Tony!!
@joseph_lee08 @tonyhanded Thanks for the fantastic feedback, Tony! We're always striving to improve the quality of AI classification, and it makes sense to offer users more options to double-check. Additionally, Syncly offers dynamic sentiment analysis, eliminating the need to depend on hard-to-obtain NPS scores to identify high-risk customers.
@joseph_lee08 @lukebae - yeah that's a good point. NPS is very hard to trust sometimes. Often it requires the PM to read into the detailed feedback it self.
@arpanramtek Thank you so much for your support :) Let us know if you have any questions!
Congrats on the launch and getting product of the day! Looks like a very useful product. Would have been nice to be able to get a price without having to demo though. I think the Pricing menu item should be named "Book a demo" to be truly reflective and not misleading.
@kodemunki Hi Dom, sorry for the confusion. Our pricing page is work in progress. Meanwhile, we put the demo there because at the end of the demo you can schedule a call with founders. :) Our pricing is based on your data volume. Would love to learn how you are understanding your customer feedback at scale. https://meetings.hubspot.com/dee...
@michacassola Thank you for the support. Customer feedback can be overwhelming in quantity of data, and AI is a great tool for processing large amounts of text data!!
Syncly looks like a lifesaver for teams dealing with overwhelming customer feedback. The auto-categorization of chats, emails, and reviews sounds like it’ll save so much time, and having actionable insights in under a minute? That’s a game-changer for CX teams trying to stay on top of things.
The dynamic sentiment analysis feature is a standout—proactively addressing negative experiences could really help reduce churn. Has anyone here tried Syncly’s new features yet? Would love to hear about your experience with it!
Wow, Syncly looks pretty slick! I'm digging the dynamic sentiment analysis - it's like having a mood ring for your customers, but way more useful. 😄 The auto-categorization feature sounds like a real time-saver too. No more endless tagging sessions fueled by coffee and regret!
That said, I've got a few thoughts on how you could take it up another notch:
1. How about integrating some predictive analytics? It'd be cool to not just see current trends, but get a heads up on potential future issues before they blow up.
2. Have you considered adding a feature for competitive benchmarking? It'd be neat to see how your customer sentiment stacks up against industry averages.
3. The Search AI sounds promising, but how about throwing in some natural language processing to handle more complex, conversational queries?
4. Maybe add a "success stories" section to showcase real-world examples of how Syncly has improved customer experience for different companies?
Compared to other players in the market like Qualtrics or Medallia, Syncly seems more user-friendly and less overwhelming. But you might want to beef up your enterprise-level features to compete with the big dogs.
All in all, looks like a solid tool that could save a lot of headaches (and probably a few jobs) in customer experience teams. Keep up the good work, and maybe consider adding a feature that automatically sends chocolate to customers when they're upset. Just a thought! 😉
@nikhilpareek Loving your ideas and advices--especially the chocolate action triggering one :) These are all valid and amazing insight!! For your advices 1-3, all of these are on our roadmap and hopefully to be introduced by the end of the year. For #4, here is the list of success stories -- https://syncly.app/blog. QQ- how do you know so much about the pain we are solving? Would love to connect and learn from the best!
@thomcrowe Thom, thank you for the insightful comment. We believe it's crucial for services to have visibility over their entire user journey, and Syncly can help with that!
Congratulations on launching Syncly AI! I'm really excited about the potential of this tool to transform how businesses gather and act on customer feedback.
I find the real-time insights and the ability to gain full visibility throughout the user journey particularly intriguing. It's fantastic to think that companies can take proactive steps to improve customer satisfaction and reduce churn before issues escalate.
I’m curious, how does Syncly AI integrate with different communication channels? Also, are there plans to offer customizable reporting features in the future? Keep up the great work—looking forward to seeing how Syncly AI continues to develop!
@allen_xu1130 Hey Allen, thank you for the fantastic question. Syncly integrates with multiple communication channels, including Intercom, Front, Gong, or surveys. Once integrated, all the data from different sources is piled into a single source so that AI can analyze it and give insights. Also, we already have customizable reporting features available with Dashboards and Charts.
Congrats on the launch. @sergii_alekseev take a look if we can integrate this product
@sergii_alekseev @sasha_briu Would love to walk you thru our platform!
Do you have any particular tools that you use? We have a long list of integrations :)
Feel free to grab a slot here! https://meetings.hubspot.com/dee...
I love how Syncly centralizes all our customer feedback in one dashboard and gives clear, actionable insights without any manual effort. The sentiment analysis is spot on, helping us address customer pain points proactively. Syncly’s integrations with Slack and Salesforce have made it easy to align our customer support efforts across the board. Highly recommend it for anyone looking to improve their customer experience!
This sounds really promising, Joseph! I'm curious about the dynamic sentiment analysis—how does it differentiate between different types of negative feedback? Also, how easily can we integrate Syncly with existing tools? Looking forward to learning more!
@fine54 Hi Fine54! Thank you for your feedback!! We provide basic categorizations--whether the feedback is a how-to question, complaint, or an enhancement request, etc. Dynamic sentiment has multiple levels of negative sentiment but you have a customizable ways to define issues on your term.
As for integrations, we provide single click integrations with many tools--any particular ones you are looking for? :)
@kellypoly Thanks a lot Kelly. With Syncly, you will no longer have to manually classify your feedback again.
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