Hey Hunters 👋 I’m Kamil, CEO of Survicate. I’m happy to introduce our latest product - Insights Hub - Customer Feedback Analytics. We’ve done a few launches here in the past that marked important milestones in our survey software evolution. But this one is special because it opens up a new chapter for our product. Today, we’re going beyond surveys. Let that sink in. For those of you who are not familiar with Survicate before this launch, here’s a quick wrap-up: ✔ Surprisingly robust survey software to collect feedback at any stage of the customer journey - via email, on your website, or deep in the product (web and mobile apps). ✔ NPS, CSAT, CES, PMF, user research, website feedback, feature prioritization, post-purchase, churn feedback - you name it, we do it all. ✔ Our customers mostly appreciate its flexibility, ease of use, native integrations, and the quality of our support. ✔ Serve 1500+ customers, mostly sticky digital products like Amplitude, Gympass, Pipedrive, Mixmax, OpenPhone, Getresponse, Smartlook, and TaskRabbit. That puts us not so far behind typical top-of-mind market leaders. We’re the underdog ;) ✔ We’re a team of 50+, with nearly half in R&D - shipping new things big and small weekly. ✔ Over 11 years in the game. 👴 Why Insights Hub? Our vision is ‘Little big company winning the customer feedback space’. We want to solve the customer feedback problem. Surveys are great for solving part of it - they allow you to ask for it whenever you know what you don’t know when your curiosity is very focused. We always wanted Survicate to go beyond that, satisfy your curiosity every day, sharpen your intuition, and uncover things you don’t know that you don’t know. According to our research (report coming up next month), the #1 obstacle to extracting insights from user feedback is data scattered across multiple sources/touchpoints. So here we are, trying to solve the biggest pain. How is it different from other tools out there? I wouldn’t be honest if I told you it is something the market has never seen before. I will leave that kind of style to some of our competitors. 😈 There has been an established category of Customer Feedback Analytics for years now. Most recently, a new wave of GPT-powered tools has been popping out weekly. What makes Survicate with Insights Hub different is: ✔ It’s the only software that combines (all) Feedback Analytics with a combat-tested, flexible, multichannel Survey Software. So, you are a click away from running a survey to investigate insights uncovered with Hub. ✔ We focus on delivering insights so you can have confidence when deciding what to do next. We're not trying to decide for you - that’s the fun part. Not creating PRDs or roadmaps - there are better tools for those. You don’t want the AI to take the credit for a successful launch after all ;) ✔ We don’t overcomplicate this. ✔ We aim to make it more accessible pricing-wise - not putting an Enterprise tag. Although some of the queries can be costly, we will introduce reasonable limits soon. We hope this is the right step in making Survicate the go-to tool for user feedback and customer research. Who is it for? If you asked me a few days ago, I would say it's mainly for Product Managers and user Researchers. But then I saw one of the early users from the Customer Success team using it to learn more about a particular account and Marketing teams hunting for insights for product positioning. So (FOMO hat on 🎩), chances are everyone curious who needs to know customers to do their job could find it helpful. We are looking forward to learning more use cases from you. Is it any good? We’re from Poland, and we tend to be humble and modest (I hope we smile more than most of Slavs😁), so at first, we wanted to call the AI chat feature ‘Research Sidekick’...but one of our users had a pretty strong opinion on that name, and we've changed it: “It's a little silly. I don't mind it, but I think Sidekick feels like it's not important enough. I think this is a really important thing that is nice. I almost want to call research mastermind or something. It's way more than just a sidekick. A sidekick makes me think, oh, it's scheduling interviews for me or something, whereas this is actually answering potentially big questions and maybe giving me a bigger view. It's like my crystal ball that I can look into and see, this is what people are saying. So I think it's more important than a sidekick. Sidekick feels like it discounts it. So I guess it’s pretty good 😉 But I would love to hear your feedback and hope you will try it. 🤞 I am happy to answer any questions about Insights Hub, Survicate - the product and the company - market, etc. - AMA it is.

Exctied to try this out. The market is changing faster than ever before and we have been looking for a tool that allows us to keep track of what the biggest challenges are on the market.

Congrats on the new product launch; it looks really great!

Woah! Nice idea to utilize AI in Survicate!

Hey everyone! I'm a Head of Product at Survicate, and I'm really excited to share our new product with you. In Q4 2023, we interviewed 30+ product folks. They all agreed making sense of customer feedback is a tedious process. It requires time, and effort. Back then, we started to believe we knew how to make it less painful and much less time-consuming. Today, we're inviting you to say whether we succeeded. We're releasing our new product - Insights Hub. It makes working with customer feedback a playful and engaging experience. Push all your feedback to Insights Hub. Let AI automatically categorize it. Chat with your personal research Assistant to discover trends, pains and ideas for improving your product. Fellow Hunters, I'm honestly curious on your ideas on how to utilize it the most - we invite you to try it out for free. Happy to answer all your questions as well! Thanks Daniel

Interesting claim to focus on making advanced tools accessible without the 'Enterprise' price tag. Can you elaborate on how Insights Hub plans to keep costs down while handling expansive data?

Trying to make sense out of the ocean of user insights we collect could be annoying. We experienced this ourselves at Survicate. We also heard it from our customers. At the end of the day, feedback isn't coming only from surveys. It's way more than this. Customer chats, HubSpot data, Slack messages, interview transcripts, and more. So you feel overwhelmed by constantly switching between tools. Or by the pain of manual analysis of feedback from yet another new source. That's why I'm so glad we're bringing all these insights from different tools under one roof - Insights Hub. 🎉 It categorizes customer feedback automatically and extracts meaningful insights. So you can chill, while AI does the dirty work, and then use your time to build great products or beautiful websites. It's perfect for Product Managers, UX Researchers, but also supports Product Marketers or Marketing Managers in their market research work. We're already loving it at Survicate. :)

As a User Researcher, I understand the challenges of staying on top of customer feedback. Initially, my process was very manual, but it improved as I adopted more specialized tools. Now, Insights Hub truly excites me! 🚀 It simplifies feedback collection and analysis by automating feedback categorization, assessing sentiment, also allowing for custom adjustments. Plus, the Insights Assistant helps handle the feedback volume to spot trends and important insights faster. I can already see some long chats ahead! ✍️

Congrats with a launch, team! 🚀 as a PMM, it’s so crucial to collect and analyse user feedback to implement right features and build a right product that people need.

Great product and a great founding team. When it comes to knowing what is not working in your product, it's always important to have a reliable way to collect this feedback. I can see how this can help our team prioritize and build what's important.

very interesting and important for brands.

On the demo video I don't see the NPS indicator, although it is claimed in your post. Is it there? Or expected to? This would be good to see it as a chart.

Hey everyone👋! Head of CS & Sales at Survicate here. Having a backstage pass to the development process of Insights Hub, I was lucky to be a beta user for the past month for my daily work. I want to share some cool features and use-cases that might be easy to miss, but I think you'll love! 💡 Every bit of feedback you feed into Insights Hub gets an automatic sentiment tag. If you are on the lookout for a tool that will automatically categorize qualitative sentiment, you've got it, and much more. Talk about versatility! 💡 You can use Insights Assistant (chat function) to analyze insights from a specific period. For instance, "What are the most common feature requests submitted in the last 90 days?" Boom! Game changer. 💡 Insights Hub can be used to keep tabs on your competition on App Store and Play Store. You can connect your competitors Google Play/App Store pages and funnel their reviews into the Hub. Go and see what’s making competitors users ick. 💡 If you are getting ready for a customer call, you can ask Insights Assistant to pull a list of feature requests or product issues from users at a specific company or domain. Our CSM team is over the moon about this one! What hidden gems have you found/done in Insights Hub that others might miss? Please do share!

Curious to try this out. As a community manager I always want more feedback!

Can't wait to try this one. Collecting feedback is an absolute must have for companies of all size.

This looks great. I've been doing it with foundational LLMs so far but have to say if a tool can make it easier for me I'll be all over it. Well done guys.

This looks really promising for gathering user insights! Can you elaborate on how Insights Hub integrates with existing survey tools?

Hey Kamil and Survicate Team, Congratulations on the launch of Insights Hub! 🎉 The new features you're introducing are a game-changer, particularly in addressing the challenge of scattered data across multiple sources. By combining robust survey capabilities with comprehensive feedback analytics, you're providing a powerful tool for anyone looking to derive actionable insights from customer feedback. Going beyond traditional surveys to offer a holistic feedback solution is a significant step forward. It’s clear that Survicate is committed to helping users uncover deeper insights and make informed decisions without overcomplicating the process. Looking forward to seeing how Insights Hub will revolutionize customer feedback analytics!

Looks like a really cool tool :)

Nice! When we were using Productboard a few years ago, the #1 issue is how difficult it is to categorize and make use of the data - about time AI solves this problem. I definitely think the categorization can be fine tuned and probably need to be manually reviewed by humans for some time, before gaining the confidence, but being able to backtrack to the comments that supported certain insights would be helpful to fact check. Congrats @kamilrejent and team on the launch!