Support Hero — Educate your customers through self-help support

I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

Pros:

Super easy to implement

Cons:

none yet

Love Support Hero! We use it as our knowledge base at Poptin.com and it is super useful. Well done guys!

Hey Product Hunters! We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. Our advanced statistics will tell you what your users search for and what they need help with. Support Hero is perfect tool for any growing company that want to help their customers successfully use their product and educate them with a super simple knowledge base. With clients like Agorapulse, AppSumo, Thinkific, Kissmetrics and Mailerlite, Support Hero has quietly been transforming the way users troubleshoot issues on the websites. You can see a sample of our clients here http://www.supporthero.io/customer. We have a nice treat as well for the Product Hunt community: - 50% off off your first month - the code is LETSGETSTARTED What's more: We help with data imports from Zendesk, Uservoice, Desk and Freshdesk, and also with setting up integrations with Intercom, Drift, Freshchat, Fleeq, Segment, Kissmetrics, Salesforce, among others. Hope we can welcome you on Support Hero. Our team will be available here all day to answer any questions you may have. We’re really looking forward to your feedback! <3

Good job guys have seen this as a major problem in SAAS. Really excited to see how you are acquiring relevant clients for it. Few cents:- - Track companies that have SAAS products and see if they are hiring actively for customer support or customer success roles. This will be the right time for you to acquire those users. - You could also track SAAS products and see if they have any bad reviews on FB/G+/Mobile apps page and use this as a reference point for reaching out to them. Have few more thoughts around it. All the best for the growth phase.

I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.

Highly Recommended Product.

Thank you SupportHero Team.

Pros:

1. Reduces Support Tickets

2. Saves a lot of time answering common questions

3. Customers get Instant Answers to FAQs

Cons:

Nothing as of now.

There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

Pros:

Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets

Cons:

Needs more import options, advanced search filters for users like article version filtering.

We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

Pros:

Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.

Cons:

Not really any cons for us.

We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.

Pros:

Easy setup, usable UI, cuts down on tickets a lot!

Cons:

Makes me feel less useful for customers as Support Hero does much of the work!

I have purchased their Lifetime deal but now they sent me a email where they said, I must subscribe to their paid plan otherwise my account will be disabled https://share.msbofficial.com/nO... so unprofessional.

This is an amazing tool that we use for improving our activation and retention, hence our overall user satisfaction through a better product engagement. I highly recommend it!

We use supporthero for a while on www.exergenie.com and love it! Its great to see what people are looking for and put the answer online right away. So no question remains unanswered! It saves a lot of time since people ask those question before opening a chat. Keep on with the great work!

Pros:

Makes sense, easy, simple UI, love it!

Cons:

Let me think... none?

I really dig it. It took me a while to set up the system as it is a manual task, but once it was said and done, it was a huge relief on the incoming requests. You can provide specific URLs to load up specific responses, so I set up my user-facing control panel at https://www.iadb.com to show specific faqs as they are connected to each section, so that recommendations (including how-to videos) that are given are always on point.

Pros:

Reduces tickets, provides quick relevant articles.

Cons:

Takes time to implement, would be nice if it had RSS implementation option.

For small companies that dont have dedicated Helpdesk this is a total winner!

Pros:

Easy to Install, Use and Get Support when needed

Cons:

None

We've been using Support Hero at Golf Genius for a couple years now and love it. They're great to work with and quick to respond when we need help. And best of all: They've deflected 144,211 tickets since we signed up!

Great product. We have being a customer of there’s for more than a year. Provides our platform with wonderful services. Highly recommend support Hero.

Really nice self-help knowledge base support for any SaaS product or even web hosting company. Thanks for sharing!

Love the product! Here is why → Support Hero’s focus will help you offer top notch self help support to reduce user's frustration and useless/avoidable incoming support tickets. That’s the only problem they are solving and I believe all their efforts are focused there. Big tolls like, Zendesk and Intercom are trying to solve (to be honest, are solving) dozens of business problems and, as a consequence, is not the best at each of them. Some are addressed better than others but, for example, on the support side, they still offer very poor statistics about your support team effectiveness.

Keep up with good work guys!

Pros:

Great support statistics

Cons:

For now, no cons.

Looks like a great product. Will definitely to minimise users frustration and help them to get answers and resolutions much quicker

We are using this product with our upcoming release of EZBILLING360, a Cloud Invoicing and Business Management software for small to medium sized businesses. Our aim in using support hero is to assist users in quickly answering their pressing support questions, with minimal effort. We also love the extended video integration options, keyword indexing, and statistics available. Overall, great product and would highly recommend!

Pros:

Easy to setup, use and actually works!

Cons:

Nothing really

love support hero. it already works with your help desk!

Pros:

This software helps us pinpoint exactly what our clients need so we dont spend any time on things they dont care about.

Cons:

When adding a video tutorial, it would be nice be able to add corresponding documents or a link to a video reference pdf.