p/stonly
The modern knowledge platform for customer service.
Alexis Fogel

Stonly 2 — Guide your users like you know them personally

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Stonly 2 brings powerful interactive guidance to the entire customer journey – from product onboarding and adoption to success and support.
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Robin Choy
Congrats for the new version - love it. Curious to try the NPS survey - do you usually see higher response rates than traditional surveys?
Alexis Fogel
@robin_choy Thanks a lot. The nice thing is that you can use the targeting feature to display it at the right moment of the experience so it helps making sure it does not appear randomly while people are interested by something else. The other cool thing is that you can use the power of interactive guides to follow-up with custom answer depending on the score the user gave you 🙂.
Guillaume Moubeche
The team at stonly has really been doing an amazing job in the last months and I can only imagine how bright the future will be for them 🚀 Congrats @alexisfogel for creating a new market with an amazing product!
Alexis Fogel
@guillaume_moubeche Thanks a lot Guillaume. We were actually talking about Lemlist a few days ago as we are going to start doing some outreach. You should soon find us as a new customer 😃
Raph Grieco
Contextualization is what differentiates successful user-centric products from random, generic tools. Congrats to @alexisfogel and the whole Stonly team! Raph (from UPCOMINGVC & Supervalo)
Alexis Fogel
@rphgrc Thanks a lot Raph :)
Alexis Fogel
Hey everyone 👋🏻, we are super excited to be back on Product Hunt with a huge upgrade of Stonly. With this new version we took our concept of interactive guides and built a platform around it that tackle use cases such as: - Product tours and onboarding - Hotspots and feature discovery - Interactive support guides and knowledge bases (internal and external) - Custom contact forms connected to your CRM - Actionable NPS surveys - Scripted agent guides - Website chatbot alternative No matter the use case, you can target users based on their profiles, get deep analytics on engagement, and manage view and edit rights. Last time we were here, we got amazing feedback from the community and we would love to hear what you think about this new version.
Samir Nasser Eddine
Congrats on this new release! A no brainer particularly for user support. Do you guys support A/B testing scenarios?
Alexis Fogel
@samirneddine Since we have a way to target users to display the widgets, we can totally be compatible test cells yes
Nicolas Jacques
Customer Experience and onboarding is one of our major stake in our company, and Stonly 2 is one of the best tool I've ever seen for that.
Alexis Fogel
@make_the_web_cool_again Thanks a lot Nicolas and glad you like it
Christian Piponides
Looks like a great tool to onboarding tool, I'll check it out! I've left some feedback over the landing page if it helps - congratulations launching on Product Hunt!
Alexis Fogel
@christian_piponides Thanks a lot for the feedback :)
Ian
Looks really good. We'll definitely integrate it for our upcoming launch because we've been looking around for something like this. 😀
Alexis Fogel
@ianmutuli Awesome, feel free to reach out if you need any help, we love sharing best practices 🙂
Mehdi Djabri
I’m just about to add Stonly to a new project with many different audiences (companies, universities, schools, individuals, venues). The ability to customize the experience at such a granular level and talk to the user as if you really knew them, combined with its simplicity of use and set-up is what convinced me. Never found a better solution. Kudos to the team.
Merlin Laffitte
Amazing product & usecase! Look forward to seeing how it could help me better engage my users. Congrats on the launch guys 🚀
Alexis Fogel
@merlin_laffitte Thanks and happy to give you a tour if needed
Karen Nguyen
Beautiful looking product; one of the first products I looked into when looking for a digital adoption solution and this had made me more intrigued after spending a little time playing around by myself :) Congratulations on the launch!
Pierquinto Manco
I really like it! Do you plan to do something also for mobile apps?
Alexis Fogel
@pierquinto Yes, we actually already have iOS and Android SDKs to pop-up the guides in native UI
Michał Kostrzyński
@ishaan_garg - hi! We have a guide containing appropriate links here: https://stonly.com/kb/guide/en/h... Let us know if you have any questions :)
Arthur Mzr
It’s always amazing to see Stonly’s new features and beautiful UI. Well done to all the team ! I wish all the best ! 👏
Sammy James
I am eager to give this a spin! We are looking for a user guide tool and a new platform for our knowledge base right now! Was going to move from Intercom's knowledge base to WP but this might do the trick. Congrats on making it look easy!
Bogdan Ionita
This looks nice and quite powerful, I'd give it a try
Alexis Fogel
@bogdan_ionita Thanks and very glad to here. Let me know if I can help you getting started.
Maïa Metz
Congrats for this launch, the onboarding and product tours are really cool! I'm impressed by the progress made by Stonly this year.
lethibo iamthere
Waow. Loved your initial version. Impressed by the new one. Eager now to get to know all the bells and whistles. Nice job TEAM ! keep up the good work, and don't dring too mucj vodka to celebrate ;-) Thibaut
Eduardo Ronzano
Super impressive! The onboarding and product tours are a game changer!
Alexis Fogel
@eronzano Thanks Eduardo. Happy to show you more
Arthur ROUGIER
What a slick design, I'm always impressed by what you guys are doing. Huge congrats, already a fan!
Alexis Fogel
@arthurrougier Thanks a lot Arthur. Glad you like the new stuff.
Arseniy
Kudos, Stonly 2 looks to be a useful addition to sales arsenal.
Alexis Fogel
@arseniyw Yes, especially when it comes to qualifying leads and routing them to the right person as well as creating content for sales people.