@gregoiregilbert Thanks Grégoire! Basically I first got the idea when I was browsing “label:intercom” in Gmail. :) label:intercom Funny story though because I didn’t act on it at the time. A couple of months later I discovered Statbot by a friend. He didn’t want to continue pursue this space so I made an offer and here we are. I’ve started to make a few changes but basically trying to get as much feedback as possible at the moment so I make sure I build the right product. I am primarily focusing on SaaS apps atm but have a few customers with iOS/Android apps as well. The thing I like most with these kind of add-ons (like Baremetrics as well) is that it just works, out of the box. No setup or configuration.

@gregoiregilbert hmm I'm probably an ideal customer. I've already pinged my head of user acquisition to sign up. he manually creates cohort spreadsheets and reports so this is well worth it. cheers @akebrattberg for a solid mvp to a growing problem for growing SaaS companies that put customer happiness first with @intercom

@taylorhou Thanks Taylor! I would love to hear more from your colleague what he's needs are.

@barryhand Yes, keep em coming so we all can get better at this! :)

@sarahleeyoga Thank you Sarah!

@peterryder16 Thanks for you feedback. We decided to try this strategy first, with inspiration from @shpigford but might try the Trial-strategy later as well. We'll see.

@arefabedi Aref, thank you. You're one of the oldest customer we have. Thanks for that! :) And yes, sharing and exporting is something we definitely have on our roadmap. I'll keep you updated!

@samhouston Sorry, I missed this comment! Yes, we store the data we pull. We use Postgres on Heroku. We're on SSL. We will never share data to anyone.

@akebrattberg No worries. Do you encrypt the data at all?

@samhouston Data is encrypted in transit, but not yet at rest. We are definitely looking to address this, but won't be done very soon.

@akebrattberg @samhouston How about now? Is the data encrypted?

@gidea @samhouston Missed this. Yes, now data is encrypted at rest AND transit. :)

@gaelle_lo Thank you Gaëlle! 😊