Squadcast is a cloud-based software with best-of-breed Incident Management & On-call Scheduling capabilities designed around Site Reliability Engineering (SRE) practices.Improve incident resolution metrics and ultimately, the reliability of systems.
Hello everyone! Super excited to introduce you to Squadcast. @Kevin we're extremely grateful, thanks a ton for hunting us.
Over the last couple of years in the incident response space, we have come a long way in making reliability a fundamental process in organizations. With hundreds of iterations, thousands of user conversations, and millions of incidents we’re still continuing to evolve at Squadcast: The highest-rated product according to G2 Crowd in the incident management space.
Here’s a quick look into the why and how we started
The Problem
In today’s always-on world, not having the right incident and response management process comes with significant consequences. Current Challenges within the incident management space ranges from poor ease of use, too many false positives, lack of access to centralized information, too expensive, etc.
The Solution
The goal of Squadcast is to be the easiest incident response platform - helping engineers do on-call scheduling and incident management in the SRE way. Finally, organizations can quickly and easily adopt Site Reliability Engineering practices to improve their incident resolution metrics and ultimately, the reliability of their systems.
We've been diligently building and learning about how to make alerting & on-call management more intuitive, simple and more aligned with the SRE philosophy of doing things. Our initial users and customers have appreciated us as the Google breed of on-call management done with a long-term reliability approach.
We're also super thankful for our supporters: our early adopters and customers, and our investors -- and many more.
We have a free version available and we'd love for you to check it out and share your feedback!
We'll be here with you all day so please ask any questions you might have 🤓
Any comment or questions please do tweet me @omiyokun
Cheers
These guys have done an incredible job. You can benefit from a complete set of quality, functionality, and support. We've been using it for almost a year. They have been always with us with their great support. Honestly, I can't think of any inconvenience for us so far. Incident management is a critical service, but they are managing to do it at an affordable price.
@mikkel_bonde We are active on different communities seeking feedback to make our product better.Apologies if you felt you felt you were being spammed.
The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty.
Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever growing remote workforce, knowing my team has been pinged is critical.
The on-call scheduling is tedious, at best.
The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/FireFox in order for it to update.
I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease.
The product has potential to be fantastic, however, at this stage, it isn't worth the time.
@hayden_whitfield Thank you for sharing the feedback, Hayden! Appreciate you taking the time out to share your thoughts. We've been diligently building and learning about how to make alerting & on-call management more intuitive, simple and more aligned with the SRE philosophy of doing things. Your feedback has been shared with our team and will use the same to improve further.
It's more economic than the competitors, includes all the features you really need, supports a bunch of integrations, customer support is ultra responsive and the platform keeps evolving with more features and integrations. When they say that a feature will come, it will, and fast !
Squadcast have helped us in our incident management process and on call rotation. It comes built in with proven way of doing things which helped young team like us to get started quickly. And there affordable pricing doesn't hurt pocket as well.
Squadcast