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Service Protect — Your customer service issues solved. Now with just one tap.
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@hunterwalk pretty varied... foreign based carriers are in general much less generous than their US based counterparts. For example, US based carriers are under no legal obligation to compensate you for a delay as opposed to European carriers (under EU 261), but they do so as a form of good customer service.
@rebeccak46 worldwide - both for handling your customer service issues and for proactive flight monitoring!
@schneider I've used service a couple times, great experience!
I was wondering how service protect handled emails, specifically privacy. If it was done in house I'm assuming service polls my email, and crawls new ones to find my recent purchases? Is that it?
@andrew_breck yes, that's basically the way it works. When you connect the first time it also gets your historical purchases. We don't store the actual emails only the meta data on purchases / itineraries to be able to create your dashboard and help you if you have an issue.
@sdotglass Protect can help with any purchase (not just flights) as long as we can find a receipt in your email!
Sounds promising and I like that you don't limit this email sync to a certain product vertical. 'He'll proactively offer to help'? How does that work? Like a notification? You guys sync to flight delay info? I'm excited
@nicoprincen with flights specifically we monitor your travel for disruptions - delays and cancelations. In the event of a delay over 2 hours or a cancelation, we'll reach out and offer to help - all you have to do is one tap and we'll take it from there!
Hey everyone - very excited to be launching Service Protect, our biggest update yet. Now our wizard syncs with your email to create a dashboard of all your purchases, making it easy to file a case with just one tap. And even better, if your flight is delayed or canceled, he'll proactively offer to help. Would love to hear what you think!
I travel a lot and this is very exciting. To clarify—let's say I have a ~3 hour flight delay in Atlanta (happens all the time), Service will automatically flag this and be able to talk to Delta that day? I never actually do this myself because it's such a chore and probably leave quite a bit of refunds on the table.
@boreta in general, yes. If the delay is weather related or air traffic control, it may not be delta's responsibility. But if it's a maintenance issue or something else within their control, we can for sure help. Our system will flag any delay over 2 hours and offer help - and we have a high rate of success!
@schneider So cool, man. Last year on tour I probably had 30 delayed flights and never contacted them. Can't wait to try!
@boreta it might not be too late for us to help if it was within the last year!
This is great app I use it and there were so many issue that I was facing in my furniture removals service but now its very easy to me to manage it.
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