Subscribe
Sign in
Sendbird AI agent for customer service — Delightful customer experiences with omnichannel AI
Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.
279
Replies
Best
@justinkan Thank you Justin for being the believer from our earliest days!
@justinkan Thanks for finding a solution to automate and better the customer experience!
Hi folks, it's John, CEO of Sendbird. We are so so excited to show this to the world today. Our team has been operating the world's no.1 mobile messaging infrastructure for nearly a decade, and along with omnichannel, we're now bring the best of AI agent to the market.
A full on omnichannel AI agent for customer service! :) Welcome to the future. We're here to take the customer experience to the next level! 🚀🚀🚀
@doshkim Congrats on the launch! I’ve been waiting for something exactly like this to level up customer support. Having users from all over the world has always made it challenging to provide a great experience when our team is offline. I’ve been thinking a well-designed AI agent could make a huge difference, and it looks like Sendbird nailed it! Kudos to you and the team! 🚀👏
The story here is incredible. For the past decade, Sendbird's been quietly powering billions of conversations while others were still figuring out how to scale messaging. Guess it's time to raise the bar again.
This isn't just another AI launch. This is what happens when you combine the world's #1 messaging infrastructure with cutting-edge AI capabilities. Why wait for the future when you can make it? I'm happy to have played a small part in this launch, and I'm excited to see the ripple effect of customer support up-leveling in the near future.
After a decade of partnering with top-tier global consumer brands through our chat API, we’re excited to introduce Sendbird AI Agent—the culmination of our Gen AI expansion over the past year.
What sets us apart? Omnichannel support across chat, email, SMS, and instant messaging, combined with a state-of-the-art workflow designer that makes integrating complex workflows effortless.
With this Product Hunt launch, we look forward to connecting with more builders. Try it out and let us know what you think! 🚀
Maker
@sungmoon Thank you for your comment! You're absolutely right—the market potential for AI agents, especially in customer service, is massive. What’s even more promising is that many of these 100K+ companies haven’t fully recognized or developed solid plans to address key CS pain points like long wait times, extended resolution times, and low customer satisfaction scores. Our goal is to clearly communicate how our product can transform their operations and drive meaningful improvements.
@doshkim This is what hard work looks like! Congrats on the product, looks amazing!
Maker
@marcodoncel Thank you for your comment! Under the leadership of our CEO, @doshkim John Kim, we've transformed our AI chatbot into a fully omnichannel AI Agent platform. It continuously learns from user interactions, solves complex inquiries with precision and speed, and empowers our customers with full control to create custom workflows and analytics. We’re excited to support enterprises in delivering faster, more seamless customer service!
Very excited to see Sendbird tackle AI customer service! I expect nothing from the best as they have consistently showcased with their communications product :)
Maker
@sang_ha_park Thank you for your comment! Our journey has evolved from developing a user-to-user chat API platform to introducing our AI chatbot product, and now, our AI Agent product. The market has demonstrated that AI is and will continue to be instrumental in addressing customer service challenges, a critical pain point for many businesses.
Maker
You already know Sendbird is the backbone of exceptional communication. But why stop there? It’s time to turn your customer service into the gold standard 🏅 with the Sendbird AI agent. This is intelligent AI meet enterprise-grade confidence. Delight customer at every turn.
This next generation infrastructure will take customer experience to the next level. With this launch, customers will experience a more streamlined, efficient, and empathetic customer experience. Congrats, Sendbird team!
This looks fantastic, especially because it has a proven track record with top consumer brands, which makes this AI agent truly special!
Big day and moment for Sendbird! Huge congrats to the team that worked tirelessly to launch the Sendbird AI agent for customer service. The interest and feedback from customers have been incredible. 2025 is the year that hype and value around AI seep from the infrastructure/ LLM layer into more customer-facing apps.
This is not just another feature with "AI" added to it. Everything we have built and worked for at Sendbird was getting us ready for this moment.
Enterprise-grade compliant & most scalable tech, omnichannel capabilities, and ultimately the best user experience.
Customer service of the future is available today for those who won't settle for less. We're here for you!
This is an exciting time for Sendbird! We've dominated the chat game, and we're poised to make a big slash in AI!
We revolutionized in-app communication and now we’re redefining customer experience with Sendbird AI agent.
Join our launch to access enterprise-grade AI that scales with your ambitions.
Excited to share Sendbird AI Agent for Customer Service with the Product Hunt community! 🚀 As a Product Manager, I’ve seen firsthand how companies struggle to scale AI-powered support while maintaining a human touch. With Sendbird AI Agent, businesses serving millions of customers can confidently build, deploy, and operate AI Agents in production at scale—ensuring proactive, seamless support across mobile, web, and social. Let’s refine customer experience together! 🎉
Known for putting the customer at the center of all we do - now we are offering tools to help others do the same with Sendbird AI agent. This is intelligent AI meet enterprise-grade confidence. Delight the customer at every turn.
We're excited to announce the launch of our AI customer service agent, designed to set a new standard in enterprise support. Our solution offers seamless omnichannel support, ensuring consistent and proactive engagement across platforms such as mobile, web, social media, SMS, voice and email. This comprehensive approach guarantees that customers receive timely assistance on their preferred channels, significantly enhancing overall satisfaction. With robust integration capabilities and enterprise-level scalability, our AI agent is equipped to meet the demands of large organizations, providing reliable and efficient customer service.
Sendbird was amazing as a mobile chat vendor back at my old startup that eventually I had to join the company myself years later.
7 years ago, it was game changing to get a complex new feature like U2U chat implemented in under a month. Now, it is a treat to see Sendbird evolve even further into AI Agents. Hats off to the team for its agility in the market and its prioritization of its customers!
With Sendbird AI for customer service, you really turn the approach to support upside down! This is not just a tool for responding to requests, but a whole system that helps predict customer needs and provides them with proactive assistance.
Maker
@varrr_al You're spot on—we’re focused on being as proactive as possible with our AI agent product. Our goal is to ease the burden on customer support managers by reducing ticket volume and average resolution time, and most importantly, improving the CSAT score.
Thanks for your support!
Rye