@tin_hang_liu Thank you Tin!

@doshkim Congratulations on a good launch. Do you have 1-1 video chat service?

@sridhar_kondoji Not yet! Video and audio coming later this year. How soon is your timeline?

@sridhar_kondoji That's great to hear! Do let us know if you have any questions.

@doshkim ❤️‍🔥 Congratulations on the launch. Try www.pentest7.io if you need any cybersecurity solutions.

@michael_paris Hey Michael, thank you for the kind words and the question (I'll definitely let our team know!) I believe we are part of the greater movement within the industry — as the millennials are quickly becoming the drivers of our economy, we're seeing greater adoption of in-app messaging across different verticals and companies of all shapes and sizes. Not only is this happening among the tech-companies and startups, but we're beginning to see the traditional industry and public companies also exploring into the in-app messaging space. Hopefully, we at SendBird can contribute to businesses by helping them harness the power of in-app messaging while the heavy lifting is done by companies like us. We think the players (including layer) are doing a great job of helping the market move forward, stop the developers from reinventing the wheel, and raise the bar in terms of what the developer experience and the end-user experience should be. We're continuing to roll out new high-value features (e.g. moderation tools, auto-translation, etc.) to add more value to the customers, and we think of others less as competitors, but more as comrades in the industry building and uplifting the market together. Ultimately, as we were taught in YC repeatedly, I believe competitors don't kill startups, but lack of customers do. So we'll keep talking to and learning from our customers and build elegant solutions to help address their needs. Due to limited resources, we probably can't deliver on all the feature requests that are coming through our doors, but we'll keep focusing on the customer value and hopefully it will win the hearts of the people we are working with.

@doshkim Thanks for the thoughtful note! I love the way that you think about the industry and competition. We are actually going though YC right now and have heard a similar mantra. Best of luck in the future! I'll be following your progress and will absolutely try out your service myself.

@michael_paris oh wow! congrats and best of luck at the demoday!

@silverdel Gracias!

@silverdel Thank you Min!

@silverdel Thanks you Jedi Master!

Looks like a nice product but always frustrating when no clear pricing is offered!

@noniisrael Thank you so much Noni! Deeply appreciate your support!

@noniisrael Thank you for the kind words Amnon! Funnster rocks!!

@thewhitewood Thank you for the kind words Nick! Btw v3 is far better, so do give it a try when you get a chance! :)

@thewhitewood Thank you! Looking forward to supporting you guys further!

@thewhitewood Thanks! We also keep our eye on Availo too! let us know how we can support you with our v3 SendBird!

@brucebolton Hi Bruce - Layer and Quickblox are most often considered competitors and/or alternatives.

@brucebolton You can also refer to the article at Quora [Quickblox vs SendBird vs Layer.com] Do I need to have my own backend? that SendBird is the only players offering scalable chat room and set of premium chat features! : https://www.quora.com/Quickblox-...

@rodrigoreis22 Thank you Rodrigo! Hope the best for Arena.im as well!

@rodrigoreis22 Thank you Rodrigo!

Just a side thought - what sort of encryption is there? Saw you integrated FILE encryption recently, but presuming THAT is just for premium/custom plans but on private messages & text... is encryption offered?

@david_west Thank you so much David! Hopefully, we can support one of your future projects. All suggestions are deeply appreciated, and I agree with you on how we should have a more extensive sign-up questionnaire to direct the site visitor to a much more relevant document and/or representative. About pricing, standard self-serve pricing is always on our minds and we are thinking hard to find the right way and the right time to make it happen so that more developers can benefit from SendBird's chat SDK. Thanks again for your thorough review!

@yaekyum The broadcast feature is a really important one I think - I'd love to see it in the free plan - rather than just the test message. If you're concerned about giving too much away, could maybe restrict the amount of broadcasts app owners can make per week/month. I'm not sure it's worth upgrading JUST for that, but it's definitely a very very useful feature in those larger channels.

@david_west Indeed! It is a feature very much loved and often used by services with the need to send out Admin and Marketing messages. We will keep in mind going forward about making premium features available to the free tier!

@snakecharmer Hi Paul, Absolutely! take a look! https://docs.sendbird.com/javasc...

@levibostian Hi Levi, sorry for the bad experience here. We're using Zendesk ticketing system for the contact page. For some reason, it seems like they are having trouble today as we've been experiencing periodic outages on that page. Will update when it gets back up online.

@doshkim yeah been trying to fill out a support ticket with some product questions and it's been frustrating trying to get it to work with no luck :/. Is there an email address I can contact?

@levibostian In regards to pricing, we first setup the call to consult the customer on figuring out the best model. Based on our experience, not all customers have experience or working knowledge into some real-time metrics like peak connections and we also help them better understand premium features/tools (e.g. moderation tools, auto-translation, auto-partitioning, etc.) that they might actually need or don't need. After the call, we send over the pricing quote which gives a full visibility into the pricing model based on their unique requirements. Frankly, we've found this to be more helpful to customers, than proving a cookie-cutter approach with a pricing grid, but again, being an engineer at heart, I do wish to revisit opening up the full model in the future once we have more resources to manage this and gather more data points of the different use cases. Based on thousands of apps integrated to date, the usage patterns vary quite a bit to fit into a single mold. Hope this helps.

@_henryk yes, please shoot us a mail to support@sendbird.com I'm so sorry for the hassle! I don't know why this is happening today of all days..

@doshkim @sendbird thanks for the prompt response! Yeah I'm sure it's frustrating to have to deal with this right now

@dainiskanopa Yeah this is a whole new major update with vastly improved + new features and performance. We had to literally rebuilt our server from ground up based on customer requests.

@dainiskanopa Thanks for recognizing us! Yes, last year was our 2.0 SDK. This year we are introducing the 3.0!

@dainiskanopa Thanks! Really appreciate it!

@dainiskanopa @doshkim Thanks a ton!

@meena_lee Thanks for the support!!

@meena_lee Thanks a ton!

@meena_lee Thank you so much!

@nsxsn Thank you Jorge! Hope everything is well!

@aahntastic Thank you Andrew!

@aahntastic Thank you Andrew!

@exlemor Hi Emmanuel, actually you can! Please take a look at https://docs.sendbird.com/ios#ca... We are also planning on implementing it within our sample code as well. Great to see a lot of interest in SDKs!

@yaekyum Thanks for that - but hummm I'm NOT sure it's entirely fitting for the use case we have.. caching is great but it's a bit different than full offline mode isn't it? I'm thinking about features like being able to reply to someone's message and it sitting there in queue until an internet / wifi connection kicks in? My assumption [and we know how dangerous THOSE are ;) ] is that this caching mode/feature won't work in that respect? [I'm NOT an expert programmer so please forgive my ignorance]

@exlemor When do you plan on implementing? Currently caching is done externally but in Q3 we will move internalize it within the SDK and message offline queuing will be available!

@yaekyum well right now we have a 'working solution' { definition of working may vary from person to person ;) lol } but we are always looking for a smarter, better more complete, stable solution...

@exlemor I see, please sign up and stay tuned! We send out bi-monthly feature update letters so it will be in your inbox once message offline queuing is available.

@mposborne Hi Mark, thanks for asking! We are internally rolling out JS SDK widget by the end of March. We will circulate a note to customers once publicly available.

@futhey glad to hear that!

@virect Hi Virect, that is awesome, thank you for your support!

@virect Thank you for the kind words!

@i3omar Thank you so much for your support, Omar! It is extremely rewarding to have customers back us publicly!

@sanbaek thank you so much!

@sanbaek Thanks San!

@patricklu10 Hi Patrik! Glad we were able to be of help. Apologize on the delayed CS, to address certain customers urgent needs to escalate individual questions or inquiries, we created a paid support plan that guarantees you return time (depending on your needs). Also, in general, SendBird 3.0 is very easy to use so we have had fewer inquiries. In addition, we have been much faster on average with all inquiries as we have been sizing up our team to handle requests. Regarding 'embeddable' chat option, thanks for asking! We are soon rolling out an embeddable JavaScript Widget. We will circulate an update e-mail once it is available!

@patricklu10 Hey Patrick, it's good to see you here! Sorry for the delayed response. I do admit there's a good room for improvements here, so we'll be opening job positions for developer evangelists and sales engineers to address questions faster. We have a tight constraint on the resources at the moment due to growing number of inbound inquiries, but I can assure you that we are not slacking off! =)