Subscribe
Sign in
Start new thread
Rocketlane
p/rocketlane
A collaborative customer onboarding platform
Visit Product
Hiten Shah
Customer Portal — Redefine how customers engage and experience value with you
Featured
20
•
A sleek, website-like experience uniting every post-sale interaction in one place—think kick-off to project delivery, hyper-care, and beyond. It helps you: 🎯 Fast-track time to value 🤝 Ensure visibility and shared accountability 💬 Boost customer engagement
Replies
Srikrishnan Ganesan
Maker
📌
Hello Product Hunters! I’m Sri, Co-founder of Rocketlane - Client onboarding and PSA software that is built to be client-centric. If you're already with Rocketlane, you know our software is purpose-built to elevate the customer experience and enable better collaboration and client accountability. But we realized that was only the beginning of what’s possible when it comes to enabling a professional, seamless, and collaborative partnership with your customers.. So last year, we asked ourselves: What would help us take this to the next level? What if your customers had a very intuitive and website-like experience, where taking action felt simple, they were always informed of where things stood and the next steps, and they had always access to the right resources, content, at each stage of their journey? What if we could build a one-stop UX for your partnership with your customers? What if we could give onboarding and service teams the power to craft their perfect post-sale journey experience for every customer? Towards that, we are launching our next-generation brand new Customer Portal! Why will you love it? Here’s the magic: * Sleek, premium, and intuitive: Your customers will love using it—and you’ll love how easy it is to build. * Make it unmistakably yours: From colors to fonts, themes to logos, make the portal unmistakably yours. * All-in-one hub: From feedback to files, collaboration to resources, everything lives in one organized, accessible space. * Accountability + alignment: Shared milestones, clear timelines, and real-time updates keep everyone on the same page. * Embeds right into your product (if you are a product company): No steep learning curves here. No more switching between tools. Embed it right where your customers already are for a seamless experience. Want to give it a try? We hav a 14-day trial so give it a spin and share your feedback!
Srikrishnan Ganesan
Maker
@storcube thanks Sri!
Tejas Kinger
All the best for the launch, this is awesome @srikrishnang @vignesh_giri and team!
Ramesh Ravishankar
Looks super slick, and very very useful for enterprises. A help portal, that can scale across users. Looks like it may replace some of the in-product guides for sure! Well done @vignesh_giri @srikrishnang
Maru Rivera
@vignesh_giri @srikrishnang @rramesh25 I'm with you! The ability to have onboarding videos from different team members is so good! I wonder if they work by adding already-made videos from a knowledge base on Loom, for example, or if we'd have to download and upload them to the tool directly.
Srikrishnan Ganesan
Maker
@vignesh_giri @rramesh25 @maru_rivera1 We let you embed third party content as well!
Sridhar Swaminathan
All the best for the launch! power trio @srikrishnang @vignesh_giri & @deepak :)
Tanmay Parekh
All the best for the launch @varunkpsingh & team!
Varun Singh
Maker
@parekh_tanmay Thanks Tanmay
Samuel Bissegger
Awesome launch, @srikrishnang and Team! UX will only gain in importance! I wish you guys at Rocketlane all the success!🔥📈
Srikrishnan Ganesan
Maker
@samuel_bissegger thank you Samuel!
Huzaifa Shoukat
Huge congrats to the team on today's launch! 🎉 I love how this Customer Portal streamlines everything from kick-off to project delivery in one sleek space. Here's a curious question: How do you envision teams using the 'hared accountability' feature to most effectively boost customer satisfaction - are there any early success stories you've witnessed so far?
Srikrishnan Ganesan
Maker
@ihuzaifashoukat Hi Hufaiza, we see strong success with customer participation and accountability from the platform. It is not just the portal though. We have some "governance" features in Rocketlane that help leaders and managers stay ahead of problems and engage proactively to keep things on track / accountable.
Evelyn Kumsah
Excited to see how customizable the portal is to fit different business needs and if there are analytics to track customer engagement. Great work on empowering businesses to deepen customer relationships!
Tom
super interensting!
Maru Rivera
@srikrishnang OMG I wish I had this 2 years ago when I was working in Business Development :'). Does it integrate with any CRMs? Any change it will in the future? I've used Hubspot and Pipedrive a lot for BD, sales and onboardings 🤔
Srikrishnan Ganesan
Maker
@maru_rivera1 integrates with Hubspot and Salesforce natively :)