Reply Now is a messaging platform and team inbox for popular messengers. Engage with your customers on Facebook Messenger, Viber, Telegram and other messaging apps.
Hey there Product Hunters, Daniel from Reply Now here!
Messengers took over our lives and now it’s one of the most vital and significant parts of personal communications. Now we all talk to family and friends via messengers, why business communications should be less convenient?
However, there is one huge problem in using messengers to communicate with customers – messengers are designed for people and not for businesses.
And that’s where Reply Now comes about. We have been tirelessly working to bring ease and convenience to business communications in messengers.
Reply Now brings order to communication channels. There is no need to monitor all asocial networks and messengers no more. Now, every interaction with customers is settled and organized in one place.
Join Reply Now to become an early adopter and evangelist our all-in-one messaging platform.
We want you to have the best possible experience with our platform, and can't wait to hear your feedback!
@daniel_zinoviev Do you validate the user credentials that are used to login into reply now against the messengers login ?
Ex: At-least the email id or the Phone number to establish a connection ?
This would work for a business at a small scale, how about for medium to large ?
do you have any plans for them ?
- The reason i asked the above question, because medium to large scale companies support teams are not able to track or respond to customers efficiently.
If i imagine the big picture right, integrating this can help them to address every relevant query and in-fact having team channel can help in sharing the workload of support teams. #Just a thought. :)
@daniel_zinoviev@etikalapallen_bolikonda login into the app is different from messenger credentials. We DO NOT store users' messenger credentials. Connecting a Facebook page uses Facebook's OAUTH. Viber and Telegram use connection tokens.
About medium and large scale businesses. Our app allows any number of users, teams and channels.
I've been using Reply Now for a few weeks already and I really like how easy it is to manage social media chats and messenger communications in one place. You can invite team members, leave internal notes, assign and reassign chats like in Intercom.
@pavel_kobzar Hey Pavel, for sure, Whatsapp is our main priority for today. Later on we will incorporate Instagram, Line, possibly WeChat. Overall, it depends on what our users need, we will happily add what they need!
@ilya_azovtsev Hey Ilya, thanks for taking a look! For now, LinkedIn is not our top priority, but if we see a strong demand, we'll certainly consider LinkedIn messenger too.
I've been using Reply for one year. Very useful for outbound sales but complicated for inbound.
I'd probably recommend it to my friends and colleagues.
Pros:
Great way to keep messengers organized in one place.
This is awesome! It's going to save lots of time and effort for both my staff and clients.
Everything is in one place and organized. At the same time, clients are using the tools they want to. Can't think of anything better than this.
What if I have a few chats with the same customer on Facebook Messenger and WhatsApp or Email? Can you link the chat threads somehow?
Btw, congrats with the launch!
@agamanyuk Hey Alexander, thank you! We are already working on the feature that will allow you to merge chats in multiple messengers into 1 personality. We don't have the email in Reply Now, focusing solely on messengers.
I've been using 'Reply Now' for a couple of weeks now. So far so good. Simplified the workflows of our support team, by keeping all messenges together. Also, I would love to see Whatsapp in the product.
Pros:
Useful functionality to have a clear visibility on the leads and convenient way to manage incoming inquiries in messengers
@paul_vu Hey Paul, thanks for the feedback. We will notify our users once we release new functionality. Still, you are welcome to try out our product today. Cheers!
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Jason AI
I've been using Reply Now for a few weeks already and I really like how easy it is to manage social media chats and messenger communications in one place. You can invite team members, leave internal notes, assign and reassign chats like in Intercom.
Pros:Handy app to manage chats in one place
Cons:None so far
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Tech Stands With Ukraine
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lemstash
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I've been using Reply for one year. Very useful for outbound sales but complicated for inbound. I'd probably recommend it to my friends and colleagues.
Pros:Great way to keep messengers organized in one place.
Cons:Haven't figured out yet.
Serpstat
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back my 2005 and ICQ... :)
Pros:Interesting idea
Cons:didn't find
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Kazimir.ai
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I've been using 'Reply Now' for a couple of weeks now. So far so good. Simplified the workflows of our support team, by keeping all messenges together. Also, I would love to see Whatsapp in the product.
Pros:Useful functionality to have a clear visibility on the leads and convenient way to manage incoming inquiries in messengers
Cons:Sometimes UI is not that obvious
Skillroads
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