Record 3.0 — Support layer built for B2B SaaS

Hello, Product Hunt community, I'm Ohad, the founder of Record. 👋 A year ago, we launched Record for the first time. In the months that followed, we onboarded and talked with hundreds of teams while continuing to add more and more requested features. We now have 1000+ companies using Record as their main support layer for doing support. I am always saying that If we weren’t software engineers, we probably would have been bug farmers. but no more, I am happy to introduce Record 3.0 We've noticed a significant problem in the industry - R&D teams spend 20% of their time dealing with technical issues, resulting in massive losses. This is why we created Record. An intelligent layer that like a doctor, can collect data, understand and suggest the best course of action in no time? This is us. Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues. This allows support teams to focus on delivering excellent service, while other teams can concentrate on growth! With Record, you can ⚙️: 🏓 Cut the ping pong and have a crystal clear look at the issue - Request your users to record intentional session recordings or captured them on the fly directly from the product with all the data needed (Console logs, Network request and response, window attribute, page history, custom data, clicks, and much more) 💎 Proactively identify and prevent user issues - use Record investigation to find what you need when you need it and create groups based on various parameters like console error keywords or a specific user. 🔍 Stop wasting time searching or finding the wrong lead - Use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through all the logs! 🌶️ Understand user sentiment, and customize the platform to your needs. 🧬 Integrate with your support and logs preferred systems: Monday.com, Zendesk, Intercom, Salesforce, Sentry, Datadog, and Slack We've put a lot of effort into creating a product that we believe will make a difference. But we know there's always room for improvement. We believe in community power and would love to hear your feedback and suggestions. Thank you to all the members of the Product Hunt community for your engagement and enthusiasm. We're excited to be a part of this vibrant and innovative community. • Here is a full knowledge base to see what you can do with Record: https://torecord.it/docs • We will be going live on Linkedin at 11:00 IST to answer questions and show a product demo: https://www.linkedin.com/events/... As thanks for all your love and support, we’re making the product FREE (🙌 as in free forever) for everyone in the Product Hunt community who registers before the end of August!!

Where now live on linkedin: https://www.linkedin.com/events/...

Hi All! :) Tom here, founder and CTO here at Record! so excited for this launch! Our aim with Record 3.0 is to address a significant issue - the huge time that R&D teams spend on technical issues. Record is here to ease that burden with its AI-powered Customer Support layer, enabling teams to focus on growth while providing superior service. Key features of Record include: - Crystal clear session recordings to diagnose issues - Proactive identification and prevention of user issues - AI-powered root cause analysis - Customizable platform to understand user sentiment - Integration with popular support and log systems We appreciate your feedback and suggestions to continuously improve! Go ahead and check out our Guide - https://torecord.it/docs let's go! 💪🏼

Thank you @rohanrecommends for hunting us :)

Kudos on the successful launch! Really shows the innovation and all the hardwork you guys put in the launch!

Wow, inspired by free trial opportunities! Congrats on the launch and best of luck for future development @ohad_ronen 🚀

Congrats on achieving such a significant milestone. it will definitely improve customer support, increase efficiency, save time and money.

Congratulations on the launch, Record 3.0 team! This product could swiftly streamline data collection, providing AI-driven solutions. I'd like to know if users are alerted when the recording process occurs, or how does it work?

Hey, This is super cool! Lovely to see that someone is working on fixing the errors and resolution side of things.

Kudos to the team behind Record 3.0! 🎉 Your customer support layer specifically designed for B2B SaaS is a game-changer in automating the resolution process using AI. I'm impressed by how Record seamlessly collects, visualizes, investigates, and provides valuable insights on user sessions and logs.

Congrats on the launch! Our team has their eyes on you

Looks awesome! Can I try it for free?

Love that we can use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through the hassle of back and forth.

You platfrom is something like Smartlook, but with AI ?

Looks neat! And the design also looks amazing! Congrats on the launch 🙌🚀

Record 3.0 seems like a game-changer! Automating customer support using AI will surely save a lot of time. Looking forward to seeing how this single source of truth improves collaboration. Great job!

Awesome, I extend my heartfelt congratulations on the successful launch! May your endeavor be crowned with remarkable triumph and secure the highly sought-after position as number one alongside Rohan. I wholeheartedly wish you the very best of luck in all your future endeavors!

Congratulations on the launch! I can't wait to try this out, hoping to try out and find out more about it!

Massive congrats on the launch! It's awesome to see how things are looking up for the support teams. 😄

Awesome! Intercom definitely needs some competition.