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Product Center by Ramen — The best way for SaaS product teams to learn from customers
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When Ryan and I first talked about the Ramen product i happened to be playing an interim role as head of product for another company i helped start. In that role I was scratching my head over three basic things: who are our customers, what do they think of our current product, what do they actually want next? I spent a bunch of time trying to pull email addresses, set up surveys, solicit feedback, etc.. and finally gave up as it was too much work across too many products not quite designed for what i was doing (including plain old email and spreadsheets.) Over time Ryan has heard so many needs from product managers (which is great as there are lots more problems we can solve over time), but what i'm psyched about is the three basic first problems Ramen ended up solving are pretty common across all the product people we talked to. I love it when my friends build products i actually want to use!
+1 on James Clark. Ramen is very cool and the team is super responsive. Simple app that has tons of opportunity.
FYI: Some people have been asking about the differences between Ramen and other products like Intercom & UserVoice. Just so happens we put together some blog posts to briefly answer those questions:
http://blog.ramen.is/how-ramen-i...
http://blog.ramen.is/how-is-rame...
@angilly This is exactly what I was wondering and looking for. The middle section "Ramen is used by..." felt confusing to me, I wish it would just show screen shots of a real conversation & the real product without movement. A video only on using the actual product would be really helpful in connecting the dots
@anderson760 thanks for that feedback. A few other people have told us that the animated gifs don't play perfectly. We also have these blog posts on the homepage, but at the bottom. We should probably move them up higher.
This will ask you to create an account, but you can go to https://ramen.is/demo to go through an example of being asked a question and then directed to a related conversation.
Hey Email Top Hunters! We're still here and paying attention. If you got any questions, ask away!
Hey everyone,
CEO/Co-Founder of Ramen & maker of Product Center here.
Ramen has always been in the business of helping product teams be better at learning from their customers and turning that learning into better products and happier customers, and Product Center is the next step.
Product Center is an in-app experience that enables your product teams to easily ask customers targeted questions & discuss features and ideas without requiring those customers to leave your application.
The link shared today has a special offer for Product Hunters only. By using the code PH39, you’ll get our SMB plan (regularly $149/month) for $39/month for the next 12 months. A $1,320 savings over the course of a year. That’s because you’re awesome.
@matthaltom and I will be here all day so ask away!
Excited to try this out! I love that tools are making it easier to take a customer-centric approach to development.
Ramen won the LAUNCH Hackathon as a crowdfunding platform for software projects and I gave them a little seed money.
What they learned from having their product in the market was that, not surprisingly, the tools they built around letting customers talk to software developers &product managers, were the most used.
So.... they doubled down on these tools. And doubled down some more.
Now they've got a great, simple product that let's you query users while they are using your product.
It's well worth taking a look at.... it's a really smart team, working hard to provide value. They deserve our support for making something so helpful!
very proud of the team for not giving up and finding some gold!!! keep working boys!
@cattrestini I wish I could upvote this more than once. hat tip to @matthaltom on the edumacated gut graphic :)
@cattrestini I wish I could upvote this more than once. hat tip to @matthaltom on the edumacated gut graphic :)
CEO of SocialEngine here. We are a current Ramen user and love the product. Our goal is to have a user centric development process. Leveraging Ramen for our product roadmap and customer feedback gives us insights into the needs and priorities of our customers. Super valuable. Oh -- and they practice what they preach. We've given feedback which has been incorporated into the product.
@jamesoclark How did you hear about Ramen and decide to use it? Did you evaluate similar tools?
@benjiwheeler I had worked with one of the co-founders on his previous company and was always impressed with how they ran their business. So when I saw he launched Ramen I was interested. We did evaluate, test and use a couple of other tools (ProdPad, Aha.io, Asana, Receptive.io) there is one other that is slipping my mind. We use Asana for our project management and it didn't translate well at all into a customer feedback platform. Ultimately we focused in on Ramen because of their support and vision for the product. Plus they were moving fast with incorporating input.
The Pitch Room - Ep. #4