@exentrich Have you improved the customer service and product support aspect of Raindrop in addition to the exhaustive 10-item list? I paid for a Pro account on June 20th, 2016 (Order Number : 105946547346). To this day, my Raindrop account still tells me to upgrade and doesn't give me the Pro account features. I've emailed a few times, tweeted, "Send Us a Message" form (to which I received a "Thanks for the message, we'll get back to you as soon as possible!"... on August 22nd), I reached out through the Chrome Extension Store support, left a review there along with dozens of other negative reviews, and more. What sucks is that this is by far the best bookmark manager ever created—hands down—but the customer support is 100% non-existent, and I search weekly for a new competitor who I can jump ship to. I absolutely hate that feeling. Raindrop is just too good to drop it altogether, though. I use it all day, every day. I *WOULD* be telling everyone I know about it if I'd just get a response from June 20th, July 16th, August 22nd, and surely other times I'm not recalling, and if the Pro account I PAID FOR began working, I'd be your most loyal fan. It's a sad situation.

Last half of year we worked hard on next version of Raindrop.io. If you have not used Raindrop.io for awhile it's time to try again! In this release, we have improved the app in all respects: - Import now supports nested folders - Parser has been improved, now more accurately parse articles and links - Web app, desktop app and extension has been redesigned and now more customizable: font size, ability to change the size of the card, cover, hide or show the description of bookmarks and more - Themes (including dark) - Search is even smarter. It suggest filters depend on already entered criteria and current collection - Nested collections now displayed as tree in sidebar - 3-panel interface to read, view and edit bookmarks without losing context - Favourite bookmarks - Improved batch functions including ability to transfer multiple bookmarks at once - Fixed many bugs of previous version Web App, Chrome, Firefox, Opera extension and Mac app has been updated. Finally Windows users can also take advantage of our application.

I used to use Stache for my bookmarks before d3i abandoned the product (despite being paid). Stache was amazing for a couple reasons: when you bookmarked a webpage they captured the HTML and a really good full-page screenshot. They used the HTML to search and to render a preview of the page later if you were offline, and the screenshot was used for a thumbnail and to let you view the page as it was when you captured it, even if it changed or died since then. Alas, syncing broke in Stache a couple years ago and I switched over to Raindrop.

Raindrop initially had new features coming out frequently. It seemed like they were going to grow fast and start charging money once they had a healthy user base in order to hire on additional people. They did grow fast, but I think the single developer lost interest in developing it so the product stagnated and a traditional support channel never materialized. They did add a paid subscription, but with a modest additional featureset.

Most unfortunately, Raindrop has failed to figure out how to properly capture and resurface bookmarked pages. Thumbnails are often a small icon from the page blown up into pixelated oblivion and then cropped square. There is a feature to capture a screenshot of a page, but there's zero UI feedback once you opt into it on a given bookmark and it frequently doesn't work. Search is even worse: results are sorted by recency, there isn't an option to use relevancy, and Raindrop doesn't capture page content so only the page title and description are searched. Tags aren't even searched unless you specifically add the hash symbol, making the benefits of tagging limited.

I'm sure something else will come along and replace Raindrop for me eventually, but for now, I'll continue amassing useful links in an utterly unsearchable form in hopes that they'll suddenly become useful one day.

Pros:

Easy bookmarking and categorization with syncing

Cons:

Awful search and poor thumbnails make finding what you've bookmarked a challenge

I was a first-time user of Raindrop but by the time I imported all my Pocket items, my raindrop was a mess and I was unable to contact the Customer Support to have it clean. I'm giving it another try with a PRO account :) I love how you manage the import from others services. My main improvement advice will be: improve the search feature (use Algolia maybe?). Pocket lost me there, it's nearly impossible, when you save a lot of content, you find it when needed.

Good work! Nice update! But don't you think that this looks ugly? -> http://joxi.ru/n2Y5qxdujgeaj2

Really beautiful update! I was looking at Raindrop a couple of weeks ago and ended up passing on it, but this time you got me to sign up. I was curious - do you have any plans for reading modes and offline (or do you already support that and I'm just missing it)?

This is so friggin' sexy. Bookmarks never looked so good.

on Chrome/Mac ( latest vrsns ) the app is bookmarking the WRONG SITE/TAB!!! Also when i click on the icon the first time i want a new bookmark i get this error: SAD.

As you maybe noticed in the comments, many users have been complained about support and overall quality of the product in the past. This happen because I worked on app in free time. But everything changed in 2019, I left my main job and started to work on app full-time. If you interested check more details in this blog post: https://medium.com/raindrop-io/t... I spend much effort to fix all complains and add missing features. Here are just a few of the things: - Now I response to each support request each day - I rewritten architecture significantly, now Raindrop written in Serverless Architecure, it means no downtimes and automatic scale - Full-text search, Permanent copies, IFTTT & Zapier integration, Manual reorder of bookmarks and more Check blog to more details about all improvements have been made recently: https://blog.raindrop.io If you want to know more about the author, security and goals of the project read our about page: https://raindrop.io/about

Love it.

Best app for bookmarking

Excellent app for bookmarking

How can I find again the page with the code to share that allow free PRO account when 5 people subscribed ? I can't find it anymore

This reminds me of... JetEye! From when I used Firefox in middle school. Except way nicer and better looking, of course. @raindrop_io @exentrich

No email support (no response), exporting don't work (no email came to my email address) . It can be stuck in the app.

The referral program doesn't seem to work. I wanted to try the 12 Months Free Subscription if I refer it to 5 friends. But I still haven't gotten my Free Subscription. :/

Does anyone know if this product is still supported? I am very interested in purchasing pro, but I submitted a support question two weeks ago and still haven't heard back. I tried tweeting @ the company and no response. Has the team left the product?

I use the application almost 4 years, Very useful app with awesome UI. The author did a great job improving the quality of the application during this time.

This app is just amazing, I have no idea how someone can develop such an app and not support it. I have been trying to contact the developers for the past two months and not one single response. I used their social media accounts, in app contact us and their website. The Safari bookmark is on a log in loop, I have tried on 3 Macs and same issue.

Pros:

By far the best bookmark app.

Cons:

No reply whatsoever from the developers.

I've used this pretty much since it first launched and I really love this app, I use it frequently throughout my day on all my devices. I love that I am able to have various collections, customize them and just really keep my bookmarks synced across devices. It's a handy and very useful app, I highly recommend it.

Pros:

Simple and easy to use bookmarking app on web, desktop and mobile devices

Cons:

Search could use some help