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ProProfs Help Desk — Delighting Customers with Faster Ticket Resolution
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature.
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Amit Yadav
Overall easy and Simple cloud-based help desk.
I like the shared inbox feature not only internal ticket system for employees but also an organized customer ticket system.
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Proprofs help desk customer support tool has made it easy for my agents to see who is working on what. No agent works on the same ticket; saving their time and efforts. Ultimately, tickets resolve faster.
Pros:Collaborative teamwork
Easy issue tracking
No lost tickets
Faster ticket resolution
Proper agent training & management
Cons:There is no mobile app of proprofs help desk.
The Software is Easy to Use with Robust features like Smart Reports, Canned Responses, Shared Inbox etc. The Support option of Telephonic support helps a lot!
