Productlane — One platform for user feedback and customer support

Hey Producthunt Community, We’re excited to be back two years after our launch with a huge new release! Our product has matured, our team has grown, and we got amazing customers like Clerk, Mintlify, Inngest, and countless others who helped us improve Productlane daily with their feedback. Thank you so much for believing in us! And today, we’re taking a huge next step. 🌟 Announcing Productlane 2.0: User feedback meets customer support. We're combining user feedback management with customer support to turn Productlane into the fastest and most enjoyable support platform for B2B companies. 🌟 The backstory We started Productlane to help you make your Linear roadmap public, host a beautiful changelog, and manage all user feedback in one place. By adding video uploads, transcripts, a call recorder and an editor to link highlights to Linear issues, we built the most powerful solution for startups on Linear to handle every kind of user feedback. But over time, we witnessed something. As a startup scales, most feedback no longer comes from user interviews or sales calls anymore. As soon as you have users, 80% of the feedback comes through your support tool. The problem: Today’s support tools aren’t built for product feedback; they are built to answer customer questions and focus on AI Features to help you answer even more questions. But especially in B2B, many of your support queries contain feature requests or bug reports where AI won’t help, and you don’t want to let a chatbot handle a really important customer. Using traditional support tools for B2B leads to a subpar experience, lost user feedback, loops not being closed, CS not knowing when a feature ships, and ultimately, shipping the wrong features. We are building the tool to solve that. The first customer support tool that helps you manage product feedback. Tightly integrated with Linear, API-first, lightning-fast, and enjoyable to use. We already shipped a shared inbox for emails and Slack connect channels, and today, we're releasing our new widget and a customizable data sidebar that kicks off our support feature set. We're super excited to show this to the world today and are looking forward to your feedback! 🌟 Features 1. 💬 Unified widget for your feedback, changelog, and support Capture feedback or bug reports and announce new updates from one widget. 2. 💌 Shared inbox for emails and Slack connect Centralize all feedback and support requests in Productlane to close the loop for every feedback. 3. 📝 Feedback hub A highlight editor on each conversation to link certain parts of a conversation to Linear. For longer feedback from sales calls, interview notes, or survey results. 4. 🗺️ Public Roadmap and Changelog Publish your Linear projects, initiatives, and issues to get more feedback and engage your users. Turn Linear issues into a changelog quickly. 5. 📣 Custom data sidebar Display all context from your database right next to the customer conversation. This can be activation milestones, their plan, and much more. 🌟 What's different 1. 📝 Made for feedback with a highlight editor On top of every conversation, you can enable a highlight editor for longer messages with multiple requests. This allows you to connect only certain parts of the conversation with a Linear issue, making it much faster for the product team to understand the context or even see the call recording of an issue. 2. 🤝 Linear integration Sync not only issues but also projects, their icons, initiatives, due dates, and more. Combining issue tracker data with support will enable you to track completely new metrics like “time from request to shipped” and give your support team and customers more visibility into the status of requests. 3. 🔄 Sync engine Introducing the first support tool with a sync engine. In the last two years, we rebuilt the entire codebase on a sync engine that processes all data in the Browser, making it faster than 50ms and giving it the feel of a native app. 4. 🔋 Powerful API With our new data sidebar, display the exact customer data you need from your database next to each conversation in a focused and beautiful way. Access all parts of Productlane through our API. 5. 🎨 Enjoyable to use Most support tools become clunky over time to serve all kinds of enterprise needs. Quickly, you’ll end up with endless custom fields, and nobody will understand how to use them anymore. We prevent building things like custom fields and want to find more opinionated and focused ways to solve your needs. 🌟 Our vision We want to build the fastest and most enjoyable support experience you can imagine. While bringing user feedback really close to your product team, we also help you ship well-crafted products that truly meet your users’ needs. We have a long journey ahead of us, and we’re super excited to build the future of customer support with you.

We love Productlane at Mintlify. It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship. Keep up your great work, @fleckensteyn and team 👏👏

I'm a daily user of Productlane and very excited for these new features! Especially, the support widget gets my attention and we are going to discover that immediately.

Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

Congrats on the launch!! We've loved the user feedback and roadmap features of Productlane, looking forward to checking this new stuff out

Can't recommend Productlane enough. If you're a startup who cares about your customers and want to solve real problems, Productlane will make the infinitely more attainable. Give these guys a try - you won't regret it!

Caught my eye since the early days with your auto changelog feature. Any plans to expand beyond Linear integrations, or is the majority of the market on Linear now?

We love Productlane at Flightcontrol We are using Productlane for our public roadmap, changelog and finally as a way to collect user feedback. We have been using Productlane since Day 1, and it is part of how we service our customers.

Amazing to see the continuous evolution and progress of this amazing tool! I've been a user of ProductLane since it's very early days. I'm eager to see what comes next! 🔥

We use productlane for more than a year now. Three product owners work there on a daily basis. Quite an important tool for us as we can collect and cluster 1000s of customer feedback.

We are avid users of Linear, and Productlane was a gamechanger for us in exposing our roadmap and collecting user feedback. Recent new features makes it ever more powerful, keep doing great work, @fleckensteyn !

Blown away by how feature-rich this is without compromising quality. Your UI looks fantastic too, huge congrats on the launch!!

Awesome to see how Productlane is getting better and better! Couldn't think of a better tool for startups to go from feedback to full support tool. Keep shipping 🚢

We've been using Productlane at bottest.ai , and we're super happy so far with the level of care and thought put towards their customers in regards to feedback and addressing issues. The new features they've put out with the Widget are really cool and exciting to see. Most importantly, our customers love it - which makes us love it!

I've been a Productlane user since day one and have seen firsthand how the product has matured. It has become a 10x tool for user/feedback driven development for any team and I can't imagine building a product without it. It is also very clear that the Productlane team, and Raphael in particular, take their user-centric approach to heart. I have rarely seen anyone as committed to their users as Raphael and the whole team. Any feedback you give them will be considered. Much love and a lot of success!

This launch is definitely going to sky-rocket. It's a big leap towards Feedback Management. I'm excited to know how the feature of integration would work with this. All the best for the launch guys!

This product looks amazing to help small teams pick right pain points and truly become customer centric, often it becomes difficult to validate the importance or priority of a feature and mostly the feedback is scattered across multiple channels, productlane looks like a promising solution. Kudos to the team @fleckensteyn

Productlane ships, no notes.

This tool looks very useful for project management! Congrats on the launch!

Super excited about this launch!