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Presto — A new way to create beautiful and intuitive how-to guides
Create intuitive how-to guides that quickly resolve customer support tickets. Easily organize a series of screenshots and video walk throughs that you can instantly share with your customers.
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Tom Bielecki
Cool. What's the pricing model?
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@tombielecki it's free right now while it's in beta, but will be looking to charge a monthly subscription fee.
@ashok_raju I can't hear the background music on the slack video. Also, how can i embed this on my own website?
@ktkaushik Hey Kaushika thanks for trying the product! Regarding video and audio, my thought process was that audio requires users to put on headphones making it more difficult to consume. I was initially thinking of only supporting images and GIFs, but it was easier to just allow audio-less video. Very open to learning and improving the product based on your feedback - how important is audio to you? What are your thoughts on the product restricting this to make it easier for users to consume?
Also right now there is no way to embed, but feedback noted!
@jepatel Interesting idea. So I assume you can easily screenshot your own product from your computer, so what kind of images would you grab from Google image search?
This is a really nice idea. Solves the problem of having to develop custom content for customers that would normally cost a lot. More than than, saves time. Congrats on the execution.
Looks like a really useful tool to use within my agency for clients!
Any plans on adding analytics to analyse the engagement on each demo?
@lachlankirkwood thanks Lachlan for trying the product! It currently already provided some analytics. From the editor screen if you click stats in the top right you'll be able to see unique views, location and time spent. What other analytics would you be interested in?
I've signed up a few days ago and I really like it! Question to the maker of Presto @ashok_raju how come the startpage of presto is now displaying a complete different service (sales collateral, live chat and analytics)?
Are you shutting the how-to guide service down???
@hi_iamben Can you confirm that it's still an issue. We fixed a few things and it should be back up.
I request some features: 1. Inline embed feature: I can embed directly Presto content to my blog posts. 2. HTML support: I can drive the customer to other Presto project or my pages. 3. CNAME and white label: I can hide Presto branding 4. Media URL import: I can skip the upload from my computer and upload from URL that super fast and useful. 5. Comment support: customer can leave their comments. 6. oEmbed support: I hope a feature just copy the Presto link and paste to my content and it change to the content. It look like Youtube does. 7. Markdown support: if you don't support HTML for some security reasons, please support Markdown as Trello did.
Pros:Fast and useful for support
Cons:only photos and videos.
@mmmmmikes "or doesn't work!". That's a really good point. This would make bug reports so much easier for users! Thanks for the feedback :)
Hi everyone!
Excited to post my first ever product on ProductHunt :).
I created this tool because I personally kept having to share how-to's, product demos and explainers with several people over email. I realized I was doing the same thing over and over: create a step by step guide with text, images and videos. So I built a tool that made this process super easy.
To see how it works, here's a product demo of how you would create a product demo (inception!) on Presto: https://www.getpresto.co/s/seDSw...
And here's an example product demo for slack: https://www.getpresto.co/s/keH46...
@ashok_raju looks nicely done. Out of interest though, how is this significantly better than, say a knowledge base article with step by step headings in a flow down a page?
@samrye_enspiral Thanks for trying Sam! Yeah that's a good point, but I found myself and others in Customer Support having to still respond with one off instructions (over email for example) to users with unique issues/questions. Do you use a knowledge base wiki? If so, how easy is it for you to create something like this and share?
@ashok_raju Really nice and simple product! It would be great to be able to do screen shots or screen captures directly from the product. Maybe with a chrome extension or desktop app?
@yuna_akazawa1 Thanks for the feedback! I'm definitely considering this to make it even easier to create the media itself.
@ashok_raju I've worked with various forms of customer support before.
I would probably use a KB wiki (whichever - they're much of a muchness) and use Loom to do video grabs and walkthroughs, then just embed in the page.
Nice and easy to use, but would benefit immensely if there was a function to at least edit video/image size and placement, same goes for text. For example, to be able to add image on the half of the card and some text explanation on the side. Other than that, works perfectly fine.
This is super useful for engineers as well! I can see my team using this to set up on-boarding developer guides.
It's a bit too simple at this moment, but this can be great in the future.
Pros:Easy to use.
Cons:No ability to add files other than pictures and videos.
@richard_zoltan_toth thanks for the review! Curious to hear what additional features would you like to see in the future? What types of file formats would you like to add? Appreciate your feedback :).
