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Pine — Take control of your bill with Pine
Pine is your AI assistant that takes the frustration out of dealing with billing issues. It detects unfair charges and makes calls to companies on your behalf, negotiating to protect your rights and resolve disputes.
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Karen Lee
Maker
📌
Hello Product Hunt Community,
We’re beyond excited to announce the launch of Pine AI today! Pine AI is your personal AI assistant, designed to handle customer support calls and resolve various issues on your behalf.
Let’s face it—dealing with customer support can be exhausting and frustrating:
1. Long Hold Times: Waiting for more than half an hour just to get connected.
2. Repetition: Explaining the same issue repeatedly during transfers.
3. Unhelpful Agents: Encountering responses that don’t resolve the problem.
4. Negotiation Challenges: Struggling to negotiate effectively.
From my own experience, dealing with customer support—especially with companies like Bank of America—has been a nightmare. Spending an hour just to waive a fee or close an account, only to be hung up on, feels like an unnecessary burden on our valuable time.
That’s why I love Pine AI—it’s here to make these hassles a thing of the past. Here’s what makes Pine exceptional:
1. End-to-End Convenience: Simply describe your issue, and Pine handles the rest—no human involvement required.
2. Proactive Problem Solving: Pine connects with your accounts, identifies issues automatically, and resolves them efficiently.
3. Strategic Negotiation: Pine researches your bill and determines the best approach to negotiate effectively with customer support.
4. Tough Negotiator: It saves you from embarrassing or drawn-out conversations and gets the best outcomes for you.
Currently, Pine excels in cable, internet, and phone bill negotiations, with plans to expand to even more use cases soon.
We’re thrilled to see how Pine can help you save time and reduce the stress of dealing with customer service. Your feedback is invaluable to us, so please share your thoughts, suggestions, or experiences.
Thank you for being part of this journey - we can't wait to hear what you think!
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@klee_1995 Wow, Pine AI sounds like a fantastic solution to a common pain point! Btw, what inspired you to focus on cable, internet, and phone bill negotiations first?
@klee_1995 Hey 19Pine Team,
Your AI solutions are super cool and seem like they could make a big impact! I’m great at helping projects like yours grow fast, get noticed, and connect with the right people. Let’s team up and take 19Pine to the next level!
@klee_1995 @anton_koroviakov Yes. I love the concept! However, I ran into a hiccup when negotiating with AT&T and they (ATT) had to send me a six digit code.
Hey guys, need to say that you took such a serious topic like finances quite playfully :) I love the interactive website and cute branding with the animated mascot. I take these things more from a marketing perspective and speaking personally for me, it is likeable :)
Very interesting @klee_1995. What markets does it focus on? Does it work in multiple languages? Love the concept! Congratulations on your launch!
Ahh, the character/mascot is so great! Dealing with bills and customer support is such a drag, this could easily be seen as a "grudge product" that people don't want to spend money on. But you've executed the idea in such a delightful way, it looks fun! Nice job, and congrats on the launch!
Super Cool! One question - How does the credit system work? Is one credit one negotiation or can one negotiation be multiple credits? Just trying to understand the cost.
Hey,
I was checking your solution. Looks very interesting and the branding is cute. Yet can't really understand how does it work in terms of input data. Als, I get impression the product is very market specific (looks like it has strong focus on US market), it would be great to communicate on limitations.
This is great, congrats! How do you think about data security and access to accounts?
I love this concept and look forward to using it more as its capabilities expand. I noticed when signing up that I did not learn anything about the credits and how they are used even when prompted to buy a package, same for the Caller ID. Who is calling me and where are they calling me? When I asked the bot for help it just kept going back to trying to help me get help with bills and while I appreciate the look of simplicity, I do not see anything that would help someone who needs assistance. Is there a timeline as to when this information and ability will be added?
wow. it's good solution. it can save my time dealing with customer service. congrats on your launch !!
Love the concept but quite worried about privacy and safety giving so much personal info to Pine.ai
@samalyx Pine’s all about nailing negotiations by training our AI on real-world scenarios—starting with telecom. We’ve got the chops to tackle messy billing issues and make sure customers get a fair shake. Right now, we’re laser-focused on telecom, but heads up: we’re gearing up to dive into utilities, hotels, online subscriptions, online shopping and even more :-)
Pine seems like a lifesaver for handling billing disputes and saving time! Automating negotiations and resolving issues with companies is such a unique and practical use of AI. Does Pine plan to expand its features to tackle disputes in sectors like insurance or medical billing?
By the way, if you're into tools that simplify workflows, check out my product, ImageXtract - https://www.producthunt.com/post...
it extracts text from images with precision and makes organizing information a breeze. Would love your feedback! 😊
@klee_1995 Congratulations on the launch of Pine AI! This is a fantastic solution to a common problem. I love how it simplifies the customer support experience. Looking forward to seeing how it evolves and helps more people manage their bills effectively!