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PathPilot
p/pathpilotAI-First Customer Experience Platform
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Kat Manalac

PathPilot (YC S24) - AI-First Customer Experience Platform

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PathPilot is an AI tool that transforms user session replays into “highlight reels,” helping you spot critical moments from thousands of hours of recordings. Save time, uncover insights, and take data-driven action to boost customer retention.

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Vladimir Korshin
Maker
📌
Howdy Product Hunters! Thanks @katmanalac! It's strange that nearly every software company stores session replays, and nobody watches them. It's just too time-consuming. But what if you could watch every moment of every user session? What would you learn? Which customers would you follow up with? What issues would you uncover? At PathPilot, we are building an AI that observes session replays like a business owner and then takes action on those observations, like a business owner. Our first product ingests collections of session replays and extracts a highlight reel of noteworthy events, allowing you to quickly keep tabs on your real user experience. We can help if you: + Have specific customers that you cannot lose + Want insights on where users get lost or confused + Care about minimizing bugs and UI issues + Want to understand how users interact with new features Our earliest customers use PostHog for session replays, but we can support most alternatives. If you book a demo we can get you started with sample reel of interesting highlights for free.
Kyrylo Silin
Hey Vladimir, How does PathPilot determine what constitutes a "noteworthy event" in a session? Can users customize the criteria for what gets included in the highlight reel? Congrats on the launch!
Vladimir Korshin
Maker
@kyrylosilin Good questions: Right now "noteworthy events" are not strictly defined. It is a mix of what the customer wants to see more of (e.g. users interacting with a new feature) and what is discovered organically (UI issues, interesting user behaviors, etc). We regularly adjust our highlights based on customer feedback. Highlight detection is currently semi-automated. It's a mix of humans and AI, moving increasingly towards automation (though much work remains).
Orkhan Hajiyev
You guys fixing a huge problem. A lot of time savings due to these solutions will. Best of luck to the team.
Vladimir Korshin
Maker
@orkhanh Thank you, I'm interested to hear what you've been using session replays for. We've seen a lot of different use cases.
Orkhan Hajiyev
We've used it for several cases: - for detecting any bad UX (one time we found that the CTA button was hidden behind the chat overlay (when it was opened) - to find out any dead clicks - text to fit the UI frame of elements (especially when users have a different than English default browser language) - to identify where users think more before taking action - a lot of insights after watching the behavior of users in pricing pages (that helped optimize it) - and more
Vladimir Korshin
Maker
@orkhanh Nice, yeah. Those seem like great finds/use cases. It's a lot of digging to find the UX gold though right? I'll shoot you a message tomorrow to see if we can help. It's bedtime!
Andrés González
Congrats on the launch! It's annoying to spend hours watching user session replays. This is really helpful 🙌
Vladimir Korshin
Maker
@andressul Thanks Andres. Know any good designers? :)
Tanmay Parekh
All the best for the launch @inactive_user_ & @victor_laguna
Daniel Zhang
This sounds really interesting and something that might be super useful for us. I also really liked your landing page. Huge congrats
Vladimir Korshin
Maker
@daniel_xpo Thanks Daniel. @andressul designed our landing page on very short notice. He's great.
Phyllis Brooks
It’s refreshing to see a tool focused specifically on actionable session insight.
Mozell Kraichely
It would be great to see PathPilot offer customizable alerts for specific UI issues or user interactions.
Vladimir Korshin
Maker
@mozell_kraichely Excellent suggestion. Alerts are on our roadmap!
James Ulan
Giddy up! Passing this along to my product manager friends. I'm also excited to see if CSMs can use this to identity which new customers log on but fail to use features in a meaningful way.
Vladimir Korshin
Maker
@james_ulan Thanks James. We have a bunch of functionality planned specifically for CSMs.
James Ulan
@inactive_user_ can’t tell you how exciting that is because I’ve haven’t seen AI touch them in the same way as coding and sales.
Noah Christopher Bennett
This looks really interesting! A couple of quick questions - - How does PathPilot choose which moments to highlight in the reel? - Are there any customization options for what gets included in the highlights? Congrats on the launch! Looking forward to trying it out.
Vladimir Korshin
Maker
@noahchristopherbennett - Highlights are selected and refined using a mix of AI and humans-in-the-loop - Yes, we can generally shape and adjust the highlights around your needs. We're launching a "feedback" feature in the coming days to address this use case. Looking forward to learning more about how you use session replays at DataPulse. We'd love to help. Easiest way is to email me: vlad@getpathpilot.com
David Carter
PathPilot sounds super useful! I’ve spent way too much time watching session replays myself, so having AI help with that sounds like a game-changer. Excited to see how it works. Congrats, Vladimir!
Vladimir Korshin
Maker
@davidcarter Thank you. What context were you watching them in? What were you looking for?
Junior Garcia
Congrats guys! 🚀, wishing you all the best!”
Richard Song
Amazing work, @inactive_user_ and team! PathPilot is setting a new standard for user experience analysis. The blend of AI and human oversight in generating highlights is intriguing. Can you delve into the process of how you fine-tune the AI’s understanding of what constitutes a "noteworthy event"? This could be a game-changer for product development! Go YC Alum!
Cesare Stautz
I can see this being incredibly useful for quick identifying user pain points and areas for improment
Hannah Travis
I’m really impressed by how this tool turns hours of session replays into concise highlight reels. It’s a powerful for analyzing user behavior.
Atharva Bhange
In my last company this was a very important usecase where users would appreciate the product a lot and then we could pick those up and make a reel. Congrats on the launch!
Ghost Kitty
Comment Deleted
Kevin Yao
Excited to see how this product evolves! The concept is intriguing, and I’m curious about how it plans to stand out in such a competitive market. Looking forward to seeing more updates and features. Keep up the great work!
Eric Yang
Impressive innovation! PathPilot's AI-driven approach to session replays is poised to revolutionize customer experience management. The feature to spot where users get lost or confused is incredibly useful. @inactive_user_
Asankhaya Sharma
Great product, really helped us analyse our user sessions to discover a few bugs before our launch.