Subscribe
Sign in
Start new thread
PathPilot
p/pathpilot
AI-First Customer Experience Platform
Visit Product
Kat Manalac
PathPilot (YC S24) — AI-First Customer Experience Platform
Featured
58
•
PathPilot is an AI tool that transforms user session replays into “highlight reels,” helping you spot critical moments from thousands of hours of recordings. Save time, uncover insights, and take data-driven action to boost customer retention.
Replies
Vladimir Korshin
Maker
📌
Howdy Product Hunters! Thanks @katmanalac! It's strange that nearly every software company stores session replays, and nobody watches them. It's just too time-consuming. But what if you could watch every moment of every user session? What would you learn? Which customers would you follow up with? What issues would you uncover? At PathPilot, we are building an AI that observes session replays like a business owner and then takes action on those observations, like a business owner. Our first product ingests collections of session replays and extracts a highlight reel of noteworthy events, allowing you to quickly keep tabs on your real user experience. We can help if you: + Have specific customers that you cannot lose + Want insights on where users get lost or confused + Care about minimizing bugs and UI issues + Want to understand how users interact with new features Our earliest customers use PostHog for session replays, but we can support most alternatives. If you book a demo we can get you started with sample reel of interesting highlights for free.
Johan Steneros
How does pricing work, will there be a free tier.
Eric Yang
Impressive innovation! PathPilot's AI-driven approach to session replays is poised to revolutionize customer experience management. The feature to spot where users get lost or confused is incredibly useful. @inactive_user_
Orkhan Hajiyev
You guys fixing a huge problem. A lot of time savings due to these solutions will. Best of luck to the team.
Vladimir Korshin
Maker
@orkhanh Thank you, I'm interested to hear what you've been using session replays for. We've seen a lot of different use cases.
Orkhan Hajiyev
We've used it for several cases: - for detecting any bad UX (one time we found that the CTA button was hidden behind the chat overlay (when it was opened) - to find out any dead clicks - text to fit the UI frame of elements (especially when users have a different than English default browser language) - to identify where users think more before taking action - a lot of insights after watching the behavior of users in pricing pages (that helped optimize it) - and more
Vladimir Korshin
Maker
@orkhanh Nice, yeah. Those seem like great finds/use cases. It's a lot of digging to find the UX gold though right? I'll shoot you a message tomorrow to see if we can help. It's bedtime!
Asankhaya Sharma
Great product, really helped us analyse our user sessions to discover a few bugs before our launch.
Alex Choy
Congrats on the launch! Really interesting approach.
Vishal Sharma
Congrats on the Launch @inactive_user_ Routing for this idea!
German Mikulski
Love it! Congrats on the launch team!
Sharon Owens
The feature that alert you to any friction points for top customers is brilliant. Ensuring smooth experiences for our most valuable users has never been easier. This is a must have for my team focused on customer retention.
Andrés González
Congrats on the launch! It's annoying to spend hours watching user session replays. This is really helpful 🙌
Vladimir Korshin
Maker
@andressul Thanks Andres. Know any good designers? :)
Junior Garcia
Congrats guys! 🚀, wishing you all the best!”
Tanmay Parekh
All the best for the launch @inactive_user_ & @victor_laguna
Vladimir Korshin
Maker
Thank you @parekh_tanmay
Kelly Kim
Congrats on your launch! It seems like it would be useful for improving landing page UX or testing copywriting too! 😎
Richard Song
Amazing work, @inactive_user_ and team! PathPilot is setting a new standard for user experience analysis. The blend of AI and human oversight in generating highlights is intriguing. Can you delve into the process of how you fine-tune the AI’s understanding of what constitutes a "noteworthy event"? This could be a game-changer for product development! Go YC Alum!
Tony Han
I watched a few dozen session replays when I first joined a team, and it's very difficult to keep up with how many there are. How does the AI work? Does it analyze each frame to understand what the customer is doing? I assume it also stores that knowledge somewhere, so it can recall it later and determine if there is UX issues? I think AI would be good at recognizing patterns. Congrats on the launch @inactive_user and team!
Pradhumn Vijayvargiya
This was need of the hour, great job team
Wood Peng
@inactive_user_ That's fantastic! It feels like you've solved a real time-consuming and difficult problem.
Kyrylo Silin
Hey Vladimir, How does PathPilot determine what constitutes a "noteworthy event" in a session? Can users customize the criteria for what gets included in the highlight reel? Congrats on the launch!
Vladimir Korshin
Maker
@kyrylosilin Good questions: Right now "noteworthy events" are not strictly defined. It is a mix of what the customer wants to see more of (e.g. users interacting with a new feature) and what is discovered organically (UI issues, interesting user behaviors, etc). We regularly adjust our highlights based on customer feedback. Highlight detection is currently semi-automated. It's a mix of humans and AI, moving increasingly towards automation (though much work remains).
Johan Steneros
Sounds like hotjar but without spending all that time watching recordings. Guess I will have to try it out.
Ryan Hoover
We used to use FullStory at Product Hunt. It was particularly helpful when launching new features or running a/b tests. But it was also challenging to ingest as we'd instantly have thousands of recordings.