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Orderly — Every Order. Every Return. One App.
Track your orders and make returns to any retailer, any brand - all from a single app! Orderly consolidates all of your shopping onto one page, monitors when your items will arrive, lets you when you need to make a return, and more!
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Replies
@mikeganz
The hardest part for a consumer (in order of priority):
- Getting refund instantly
- Getting return processed (making return requests, returning items to courier, handling any follow-up disputes)
- Getting return timeline and policy clearly communicated (especially for more complex items, eg. beauty, jewelry, shoes)
The hardest part for e-commerces:
- Making return inspection decisions / instant "no questions" refunds (i.e. managing risk levels)
- Handling return edge cases issues with CX, Warehouse, Delivery (eg. wrong return item provided by customer, return dispute form customer)
Hi @mikeganz my list was based on my experience as e-commerce product, who build the return experience for a fashion e-commerce. However, the priority might differ based on your target customer segment, your e-commerce segment, etc.
If you need any further advise feel free to DM me (if there is such feature in Product hunt, unfortunately, I don't use LinkedIn, or just email me - add my name to domain address of my startup :)), happy to help.
@alex_gavril1 Thanks Abhinav! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
@abhinav_ghosh Thanks Abhinav! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
@naveed_rehman Thanks Naveed! Which headline are you referring to - "Every Order. Every Return. One App?"
If so, what would make more sense to you?
@0xjohnson Thanks! Have you given the app a try yet? Would love to hear your feedback and answer any other questions you have!
@sumanta_kundu2 Thanks Sumanata! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
@mikeganz, great job getting Orderly off the ground! It's a fantastic idea and definitely makes organizing orders and returns much simpler. Best of luck with this launch!
@footprint_calculator Thanks so much Ula! Have you given Orderly a try yet? Would love to hear your feedback specifically!
Congratulations on the launch! Given the complexity of aggregating returns between multiple e-commerces, I believe if you want to focus on the customer side of things, you shall target strategy of Returnly or Loop.
I would assume your use case would be buyers/stylist/smaller boutique stores, I would consider focusing on vendors vs. consumers, like me and you.
Congratulation on the successful launch of Orderly on Product Hunt! I can't wait to try and provide you my feedback!
@lee_shing_jet_123rf Thanks a ton! Let me know once you try - would love to hear your feedback! Can download it today at: https://apps.apple.com/us/app/or...
Congratulation on the successful launch of Orderly on Product Hunt! I can't wait to try and provide you my feedback!
@maybee Smart question. Right now the way Orderly solves for that is by making contacting the retailer easy (we prepopulate their phone number and email in the app), but I can see a future world where we start collecting the most common customer care questions and helping users answer them ahead of time.
Do you remember what type of questions Wayfair was asking you?
Great! I use online shopping for different categories, so it's very helpful to manage it in one place.
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