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Orderly
p/orderly-2Track every order, make every return
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Mike Ganz

Orderly - Every Order. Every Return. One App.

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Track your orders and make returns to any retailer, any brand - all from a single app! Orderly consolidates all of your shopping onto one page, monitors when your items will arrive, lets you when you need to make a return, and more!

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Mike Ganz
Maker
📌
What do folks think is the hardest part about shopping, and especially returning, online?
Aigul Aisautova
@mikeganz The hardest part for a consumer (in order of priority): - Getting refund instantly - Getting return processed (making return requests, returning items to courier, handling any follow-up disputes) - Getting return timeline and policy clearly communicated (especially for more complex items, eg. beauty, jewelry, shoes) The hardest part for e-commerces: - Making return inspection decisions / instant "no questions" refunds (i.e. managing risk levels) - Handling return edge cases issues with CX, Warehouse, Delivery (eg. wrong return item provided by customer, return dispute form customer)
Mike Ganz
Maker
@aigulais Super interesting. Is your list of consumer pains in ranked order? As in, do you think the most painful things for you as a consumer is the time it takes to get your refund?
Aigul Aisautova
Hi @mikeganz my list was based on my experience as e-commerce product, who build the return experience for a fashion e-commerce. However, the priority might differ based on your target customer segment, your e-commerce segment, etc. If you need any further advise feel free to DM me (if there is such feature in Product hunt, unfortunately, I don't use LinkedIn, or just email me - add my name to domain address of my startup :)), happy to help.
Tomoya Shiotsuki
Great! I use online shopping for different categories, so it's very helpful to manage it in one place.
Mike Ganz
Maker
@shashamo Awesome to hear Tomoya! What's been the most difficult part about managing all of your shopping before Orderly?
Ula Thefoo
@mikeganz, great job getting Orderly off the ground! It's a fantastic idea and definitely makes organizing orders and returns much simpler. Best of luck with this launch!
Mike Ganz
Maker
@footprint_calculator Thanks so much Ula! Have you given Orderly a try yet? Would love to hear your feedback specifically!
Alex Gavril
Great one. Congrats on the launch!
Mike Ganz
Maker
@alex_gavril1 Thanks Abhinav! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
Ghost Kitty
Comment Deleted
Mike Ganz
Maker
@servelogy_technologies Thanks Toshit! Excited to see what you come out with
Sumanta Kundu
Congratulations on the launch!
Mike Ganz
Maker
@sumanta_kundu2 Thanks Sumanata! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
Junhyuk Mike
Congratulations on the launch! 🎉
Mike Ganz
Maker
@junhyuk_mike Thanks Junhyuk!
Abhinav Ghosh
Nice idea , excited to see how it goes from here. All the best !
Mike Ganz
Maker
@abhinav_ghosh Thanks Abhinav! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
qiufeng
Congratulations on the launch of Orderly! In a world where e-commerce is booming and consumers are shopping from multiple retailers, the convenience of tracking all orders and managing returns through a single app is invaluable.
Mike Ganz
Maker
@qiufeng 1000% agreed! What have you done in the past to track orders and returns from lots of different retailers?
Johnson
Good product! Congrats to your launch
Mike Ganz
Maker
@0xjohnson Thanks! Have you given the app a try yet? Would love to hear your feedback and answer any other questions you have!
Aigul Aisautova
Congratulations on the launch! Given the complexity of aggregating returns between multiple e-commerces, I believe if you want to focus on the customer side of things, you shall target strategy of Returnly or Loop. I would assume your use case would be buyers/stylist/smaller boutique stores, I would consider focusing on vendors vs. consumers, like me and you.
Mike Ganz
Maker
@aigulais So essentially reconfigure the app to distribute through a retailer to their customers?
Jessica Lee
Congratulation on the successful launch of Orderly on Product Hunt! I can't wait to try and provide you my feedback!
Lee Shing Jet
Congratulation on the successful launch of Orderly on Product Hunt! I can't wait to try and provide you my feedback!
Mike Ganz
Maker
@lee_shing_jet_123rf Thanks a ton! Let me know once you try - would love to hear your feedback! Can download it today at: https://apps.apple.com/us/app/or...
Naveed Rehman
The headline can be improved to make more sense. good job! congratulations
Mike Ganz
Maker
@naveed_rehman Thanks Naveed! Which headline are you referring to - "Every Order. Every Return. One App?" If so, what would make more sense to you?
Celine
What if the seller requests intricate additional information for the return? When I ordered from Wayfair, I had to respond to over 10 questions spread across more than 5 pages. Do you believe that your platform also simplifies this type of return process with just a few clicks?
Mike Ganz
Maker
@maybee Smart question. Right now the way Orderly solves for that is by making contacting the retailer easy (we prepopulate their phone number and email in the app), but I can see a future world where we start collecting the most common customer care questions and helping users answer them ahead of time. Do you remember what type of questions Wayfair was asking you?