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WhatsApp for Intercom by Octopods — Send and receive WhatsApp messages in your Intercom inbox
Octopods WhatsApp for Intercom brings the most popular social messaging channel to your Intercom Inbox. Octopods offers a deep integration with Intercom using the official WhatsApp Business API, giving you the best of Intercom and WhatsApp.
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I love how you don't lose out on the native features that Whatsapp supports such as sending/receiving voice messages, this is a top notch integration! Can't wait to see what y'all release next.
@pratik60 Thanks a lot for the support, Pratik! 🤩 We've got a few things on the roadmap that we hope to release soon 😊
A previous client of mine uses this integration and has been very happy about it. Plus, having dealt personally with the Octopods team, those folks are professional, and it has been a pleasure to deal with them.
Hey hunters, Tarek here from Octopods 👋
We’re excited to launch our two-way WhatsApp to @intercom integration. You can now send and receive WhatsApp messages within your @intercom inbox! 😍
– Send and receive text, pictures, videos, audio, GIFs, and documents!
– You can use features such as tags, saved replies, and assignment rules, as you would with any other @intercom conversation.
– Message Templates support! Templates are a great way to proactively communicate with and keep your customers informed, even if they've yet to initiate a conversation with you.
– All leads created by Octopods come with Custom Data Attributes (CDAs) that make it easier for your team to find, filter, and segment your users.
– 1-to-1 proactive messaging! Delight your customers by taking a proactive approach to your sales, support, and marketing workflows.
We’d love you to give it a try and let us know what you think. 😊
?makers Wow! I can already imagine a lot of SMEs, especially in Asia to be using it soon. I still feel that the true potential of the WhatsApp Business API has not been realized yet. Great product, and recommending it to some SaaS builders and SMEs I know :)
Wondering how are you taking care of a number not being banned for spamming? Is there any best practices guide one can refer to?
@adityavsc Thanks a lot Aditya!
Great question! WhatsApp actually thought about this well and they make it straightforward for businesses to maintain a personal and genuine relationship with their WhatsApp users. Businesses need to have an opt-in (link below) from their customers before they start sending them a WhatsApp message (which is called a Message Template). As a business, getting opt-in would mean that 1. the business know this number is authentic, 2. they know this number actually exists on Whatsapp, and 3. they did their part to get evidence of consent before they start messaging. Businesses also can't initiate messaging by sending a free-form message, if a business is initiating sending a message for the first time, they need to use pre-approved templates (we make this whole thing super easy through our Octopods integration with Intercom btw!), so that's another way WhatsApp customers are guaranteed to have a smooth and non-spammy experience. WhatsApp also maintains a quality rating for each business number to ensure in case a business tries to actively spam WhatsApp users, or if users report the business number or block the number, the business number rating drops and consequently can be banned.
The TL;DR is to get consent, and to make sure that messages are genuine, with a valid reason, and most importantly personal enough to the relationship between the business and customer.
https://developers.facebook.com/...
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