You’ve probably used Net Promoter Score (NPS) as a way to track product fit. We created the Net Confidence Score (NCS) to help you measure confidence in achieving your goals.
If you're not using OKRs, this might sound like gibberish. But if you do track OKRs, then you might like what we just added to Tability.
The problem: OKRs scoring is misleading
Scoring OKRs is something that sounds great in theory. KRs are on a 0-100% scale (or 0 to 1 if you prefer), and you should be able to look at averages to compare teams together.
But, the issue is that scoring is often misleading:
- Team A can be at 50% of their goals, but failing to grow from there.
- Team B can be at 30% of their goals, and growing rapidly.
☝️ Team A is ahead of Team B in scoring but it is also Team A that's in trouble.
So, how do we fix that?
Solution: use confidence to measure execution
If we ask Team A and B to express their confidence along with the scoring, we'll get the situation below:
- Team A: 50%, at risk (because going flat)
- Team B: 30%, on track (because of exponential growth)
Confidence data is underused today, and we wanted to fix that. So we launched a new metric in Tability that gives you a simple way to measure and compare confidence in achieving goals:
Net Confidence Score = % of goals on-track - % of goals off-track
It's automatically calculated for you, available on your dashboards, and makes it super easy to compare teams together.
Give it a try today! (or adopt it in your spreadsheets!)
(PS: here's a longer blog post about NCS)
Orbital