HEROES for Facebook Messenger — Broadcasting tool for influencers

@krishnade Hello Krishna, thanks for the impressive list of questions! Really on point! I'll answer them here for everybody to see :) - Can I have multiple pages? Not at the moment, but it's on our product roadmap, good catch! - Do you offer growth tools such as if people comment on a post can you send a response in Messenger? We will release growth tools including integrations (including auto-posting on comments) for Facebook, Instagram and Youtube very soon. - What if I have another bot connected to the page - do I have to uninstall that and can I bring the subscribers with me? Right now we handled few cases were people already had a bot attached to their page. In that case, we are able to privately migrate your users to your new bot on HEROES, but we handle this case by case. - Do you have any video tutorials? Not for now unfortunately, but definitely on our to-do list. - What will your pricing be? Free, now and forever. We will never charge users for using the product. We are although planning on releasing monetization tools for content creators and influencers, like the possibility to get donations or subscriptions from your audience, and in the medium term, to directly connect you with brands/ agencies in need for a sponsored messaging broadcast. Our business model will rely on small transaction fees in these scenarios. - Will we be able to have live chat or just broadcasts? The product we are releasing today is actually a v2. The first version had a live chat feature with even automated FAQs. However, after testing it with multiple influencers, we decided to strip down our first public version and focus on broadcasting. However, the live chat feature might be integrated again in the future. - Is the start menu able to be customised and is it branded with Heros as you see in Manychat and Chatfuel? Right now we are reducing customization to the minimum to not overload users with too many options. Compared to other bot platforms, HEROES is aimed at the general public, who is not really keen on bots. Menu customization will definitely come though, I can assure you. As for the branding watermark, yes for now every channel released on HEROES will be branded, but there will be soon ways to remove that. - Is there a limit to the number of broadcasts you can do? Do you have the option to send out a sequence of messages? No there is no limit to the number of broadcasts. The only limit is common sense, meaning: nobody wants to receive too many messages. We usually recommend to send 1-2 broadcasts per week. We will make it easier in the future to send broadcasts only to target groups who have not received a broadcast in a certain timeframe. As for sequences, yes we are also planning to introduce them, in a similar way to how drip campaigns work for email. Again, wow, thanks for the amazing questions! ⚡

@immanuelkapa Thanks so much for the comprehensive reply. I hope you will keep in touch with everyone who registers on your site re updates on features. For me having the option of live chat is really important as are growth tools so I am not going to take the next step to install it on one of my main pages at the moment - though I may test it on a page as I am interested to see the interface. Live chat is especially important as people usually come to my page to ask questions and I don't want to frustrate them if they have no way of doing that. As I teach marketing and PR professionals about digital comms including influencer marketing, a couple of other suggestions for you: - be ready to be able to confirm to any European users that you are GDPR compliant and have a help page on your site about that - you may want to have some reminders on the dashboard to advise people to comply with FTC guidelines (or whatever country they are in) re disclosures. I see a lot of people failing to do this in their bots at the moment. Looking forward to seeing how your platform develops as it looks like a tool that will be of interest to people who don't want to invest in developing a fully fledged bot.

@immanuelkapa I just tested you app and clicked create anew page and I am left with a white popup so you might want to check that out in terms of your app - I am working on FF as a browser

@krishnade Sorry to hear that, thanks for reporting it! You can create a new page from this link: https://www.facebook.com/pages/c... Then once done, proceed normally to connect your newly created page.

@krishnade Privacy is definitely a big topic for our platform, so thanks for these suggestions. We will definitely keep everybody updated with new features, all your previous questions match our vision and roadmap, so it's in our interest to get back to you once we have them ready! As for the live chat, point taken. We have had mixed feedback from that one, so I'm definitely open to find a way to putting in back in the product. By the way, launching a bot on HEROES doesn't kill your chat, you can still message back users from the Facebook Page Manager, the bot will not interrupt :)

@__tosh Thanks for the question! All the backend infrastructure is based on a serverless architecture based on AWS Lambda + DynamoDB. This allows scaling up and down to handle peaks and broadcasts to several thousands (if not millions) users at once. The same infrastructure handles all web requests for webviews, which are based on Vue.js, a reactive framework which is getting quite a good traction lately. Going serverless has been a little bit of an hazard at the beginning, but now it's definitely paying back!

@__tosh Thank you so much, hopefully product development will get better and better thanks to user feedback!

@abadesi we plan on integrating features for specific categories like YouTubers in the next releases 💪

@benmlevy Thank you for the great questions, I'm really happy to see this kind of comments! To answer your questions: 1) The Patreon model is in fact one of the first experiments that we will launch, for a couple of reasons: a) it gives Influencers a great incentive to use messaging as a tool compared to other more indirect social media, b) it enables them to directly monetize their audience and performance without third parties, which a lot of them have been asking to us from day 1. Our idea is that if you become a paid subscriber, the influencer will be able to retarget you and share exclusive content, just with you. I think that's a way more personal solution to engage your audience! 2) Influencers always have a "main" platform. I would say that lately Facebook is losing traction in this sense. BUT the great thing is that to be an Influencer on Messenger, you DON'T need an audience on Facebook, because it's two separate channels. So it's a new world for everybody! 3) Yes we do, right now we track broadcast related metrics such as impressions, reach, clicks and so on, but we plan to expand this by allowing Influencers to directly poll users for data. You could eventually ask users if they like "cats" or "dogs", and then based on this metric, retarget them with broadcasts. Thanks for the questions!

@immanuelkapa Awesome - really like the vision here. From a tracking perspective, are you able to track notification preferences? I.E. Muting messages? I ask because I'm working on a sports game in the space and haven't been able to figure out how to view that on the backend. Thanks! Ben

@benmlevy We give an option to users to mute notifications, both in sound and to unsubscribe at all from them. So yes, that can be tracked, but only if you use your own system and don't rely on Messenger's own muting. For that, there's no way at the moment.

@joshbarkin thanks for the question! I would say that there is one main difference: Focus. Manychat aims at a marketer audience, Chatfuel as well but is more general in the approach. We focus on Influencers, that's it. This means that our product is entirely mobile-oriented (everything is done through Messenger), and that every feature is thought for and tested by Influencers. Our Broadcasting tool is essential, it doesn't have 1000 different options to optimize your campaign like in traditional email marketing. It's meant to work on-the-go, with the simplest possible interface, and the bare minimum to work well. This also means that anything that comes in the future will follow the same path, from monetization to integrations. Influencers first. I always recommend Manychat to my marketer friends, and always recommend Chatfuel to anybody who wants to try bots, however an Influencer aka the common guy who doesn't have a marketing/ tech background, will find them impossible to use. That's where we step in :)

@_bernhard Thanks Bernhard, really appreciated! 🙏

@_selcukahmet thanks for the feedback, we're onto fixing it! In the meantime, check the main product at https://m.me/heroesai Any feedback is appreciated!

@_selcukahmet @immanuelkapa I really like the colours on your homepage! Super bright and eye catching.

@abadesi Thank you 👐

@_selcukahmet @immanuelkapa +1 re hijacking scrolling behaviour (quite irritating) but love the CI & examples, solid product website.

@immanuelkapa hey what happened to it?

Hey Brian, thanks for the feedback! Would you mind getting in touch at emanuele@heroes.ai? I'd like to understand better what's your experience so far and what would you change? I would really appreciate!

@christophs6 thanks for the feedback, could you elaborate more on this? We had a first version of this product already months ago but decided to spend more months iterating on user feedback exactly to get a fit. Curious about why you don't see any fit! Thanks!

You can message anybody who enters the chat after you have setup your account with HEROES :)

@stephenaltrogge Hi Stephen, we are aware of your case, it seems to be a bug from Facebook Messenger, we're trying to solve it right now!

@stephenaltrogge Unfortunately it seems like it's a bug that comes from the Messenger platform. We have filed a bug report, will get back to you asap! Sorry for the inconvenience!

@immanuelkapa How do I mute it? In other words, how do I disable it?

@immanuelkapa I really need you to help me shut this down on my page. It keeps auto responding and I don’t want it to

@stephenaltrogge We deleted your channel, sorry again for the inconvenience!

@unclejessy4real Great, please let me know if you have any question. You can get in touch directly with me at emanuele@heroes.ai, would be happy to help you get the best out of HEROES!

@agamanyuk thank you so much Alexander, appreciated!

@goldman_artem Thanks for the support Artem!