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Keeping — Turn Gmail into a Fully Functional Helpdesk
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Brian Curliss
How does it compare to Streak? http://www.producthunt.com/posts...
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@BrianCurliss Well Keeping seems to be more of a support/customer help solution whereas Streak is CRM, managing leads and sales pipelines. Sort of a different market for both of them.
Been looking for various solutions to customer support and this is one of the coolest I've found. Everything is handled within Gmail including auto-responses, pre-written templates for common questions, collaboration, and ease of use.
@BrianCurliss Streak adds extra functionalities to Gmail but is not dedicated to customer support. Keeping™ on the other hand focuses on adding helpdesk functionalities to Gmail.
Here are the main differentiating functionalities:
- Keeping™ lets email threads to be shared and synchronised within a group
- Keeping™ offers the ability to auto answer repetitive emails
- Keeping™ offers reporting capabilities
Happy to expand if you want. And thanks for the upvote. Appreciated.
I got as far as registering but then it asked for all my 5000 google contacts which is a deal-breaker