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Keatext â Improve customer experiences with AI based analytics
Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.
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I love how Keatext is focused on speeding up the feedback analysis process. The fact that it does not require extensive training on your data. This makes it incredibly easy to set up and start gaining insights quickly.
@andreas_sohns Exactly, and this is one of our best competitive advantages. A lot of the larger text analytics providers have these long and expensive setup processes that just don't work when you are trying to be responsive to customer needs. We have always tried to keep the philosophy of a "plug and play" platform because that experience is what people are looking for.
Very cool! What are some other potential data sources that it can use that you have on the roadmap? E.g. community environments
@oliviervandenhoogen Hi Olivier, we have native integrations with Qualtrics, CallMiner, Zendesk, SurveyMonkey, ServiceNow, and Alchemer, and lots of other third-party integrations. Native integrations usually pop up on our roadmap when we see a demand for one. :)
@kehui_guo So much has changed in CX since 2016, there's always something to look forward to in this space. It has been super interesting to see the value that our platform can bring to the customer-centric mindset of many businesses today. Thanks for the good luck Kehui.
Certainly looks intriguing!
When I sign up for it, can I invite other users from my team? Assuming it's possible, is it additional billing for each new member added? Or just a flat cost for the team?
@naomigarcia Hi Naomi, you won't be able to invite new users in your free trial but if you talk to us we will be happy to set something up for your larger team! Usually we do this as a proof of concept with your own customer data so it is more personalized and your team can see the most impactful results that Keatext can deliver. To answer your question about users, when you have a paid plan with us, it comes with a max number of users, I forget off the top of my head for each plan but it's not billed per user under that limit.
Keatextâs dashboards and GPT-generated reports are perfect for sharing insights with the team. Great job, Ben!
@eileen_lim Hi Eileen, thank you! The reporting layer in particular is a newer feature that we built to respond to what we were hearing in the CX space, especially with the new generative capabilities of AI. The objective is always to make the end user's work easier. With a ready-to-share report, that takes a big chunk out of the time it takes to close the customer feedback loop. :)
@yafei Thanks for your nice comment Yafei! Yeah, Keatext is great for product folks and product ops teams to name a few. This is a pretty core use case for us, quickly understanding feedback, reception of new features, overall satisfaction etc. I can't attach files in my comment, but if you reach out to us we'd be happy to share some decks about this specific use case. We do have a page on our website that you can check out: https://www.keatext.ai/en/produc...
The ability to segment and categorize feedback automatically could save us significant time and resources.
The integration of AI in analyzing text data could enhance the accuracy and speed of insights generation.
leveraging customer insights from it could inform our campaign strategies and messaging, ensuring they resonate with our target audience.
Real-time analysis of customer feedback is critical for addressing issues promptly and proactively.
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