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YouTrack Helpdesk — Streamline your customer support quickly and easily
YouTrack Helpdesk brings experienced customer support to an unlimited number of both external and internal customers in one easy-to-use tool. Get the essentials to organize your support or service desk processes for free for a team of 3 support agents.
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Hey PH community 👋
Super stoked to bring YouTrack Helpdesk to the wider tech & startup networks today!
If you haven't heard about YouTrack, here's the tl;dr: It is a project management and team collaboration solution packed with features to streamline your work and increase productivity. Trusted by world-class orgs like HP, Samsung and Ferrari etc.
Today, they're bringing a new tool to Product Hunt. It's called YouTrack Helpdesk.
YouTrack includes a ticket-based Helpdesk solution that lets your support agents help unlimited numbers of external customers or maintain service desks for internal users.
Key features include multiple support channels, exclusive tools for support agents, and service-level agreements.
With Helpdesk, you get the essentials to organize your support or service desk processes in YouTrack and save your team the time and effort of switching context – support tickets are easily managed next to other projects in your organization.
I recently got a chance to check out the demo from the team and I was instantly impressed.
The YouTrack Helpdesk team is here today. Feel free to drop any comments, questions or suggestions below ⤵️
YT team, I greatly value the flexibility offered by your SLA. HubSpot falls behind you in this regard. Keep up the good work. We're soon launching a major FinTech product in Germany, and high-ticket load customer support is crucial. I'll show your product to the team, it looks really enticing.
@westyer best of luck with your launch! We are here if you would have any questions regarding the YouTrack Helpdesk 😊
We have been using YouTrack for at least 10 years, it is great product and we prayed for this feature. Finally it is here, perfect.
Great concept! How about adding a feature to collect customer feedback directly within YouTrack Helpdesk? This way, teams can further improve their support processes and enhance customer satisfaction.
@realvladgolub thanks for your question!
If you want to collect feedback for your product using YouTrack Helpdesk, it can be easily done with the current helpdesk project functionality.
The team just needs to customize the online form based on the feedback questions and other information they want to get from customers. Also, feedback can be received as a message via a linked email channel if you want to share just an email address to receive the feedback.
Every customer feedback submitted via the feedback form or an email address would be collected as a separate ticket in your helpdesk project. Custom fields for every ticket can also be customized like the type of feedback, product rate, etc. - to access all information easily. If you want, you can also update the notification email copy which the customer receives when the feedback is submitted or even continue communication if you have any further questions regarding the feedback you've got.
@onejamel thanks Jamel! Yes, big day for us - first YouTrack presence on Product Hunt 🎉
Congrats on the launch! Is indeed a very 'crowded space' but it you get it right you will make it. Essentials from first sight:
- CRM integration - see all customer journeys and needs
- Channels to create a ticket. The form is a very good idea but the business needs to go further: chats, socials, email. etc
Love the workflows and automation. IS the most important part to gain productivity. Alerts, and notification for too-long waiting tickets are a must so going in the right direction.
@neha_joshi8 thank you! Every team can also get 10 agents for free for 1 year when migrating from another helpdesk tool to YouTrack Cloud.
Congrats on the launch! It's a great addition for those already used to YouTrack for project management.
Congratulations on the official launch of your Product Hunt project! It's a remarkable accomplishment. How do you envision your project impacting the market?
JetBrains