Kevin William David

Jaco - Watch and analyze your users’ behavior

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Danni Friedland
Hey hunters, my name is Danni and i'm the CEO and co-founder of Jaco, This is our first time on Product-Hunt, and we're all extremely excited!! Jaco records every user interaction, event and mouse movement, allowing you to see an high-quality movie of your users, and get real-life feedback on how your users actually use your application. We've created Jaco out of frustration with existing user-testing/support/analytics tools, combined with our deep love for the web. We've worked hard this past few months making Jaco the easiest & most accurate session recording tool out there, But our main goal is not only give you an easy way to see your users, but also mark the interesting things you need to watch. I'm happy to give all product hunters a 20% discount using the code: PRODUCTHUNT-LOVE (You can enter the coupon on the billing page after you signup) I'm here to answer all of your questions! Ask away!
Yana Tornoe
@dannifriedland That's so awesome! Really excited about it!
Danni Friedland
@yanavlatchkova Thanks Yana! Hope you'll enjoy it.
Yana Tornoe
@dannifriedland When would you process javascript and css ?
Danni Friedland
@yanavlatchkova We do process them, maybe you're experiencing some issue, do you mind sending me an email: danni at getjaco.com
Yana Tornoe
@dannifriedland we're using react. Do you have problem with this technology?
Hassan Abdulhamid
Holy moly - the pricing is way too much. Nice product anyways
Danni Friedland
@uxdzen Thanks! Regarding the price, also i'm biased, but if you compare it to usability testing or support tools, it's not that much.
Nine Black
@uxdzen which are other products like this? which are as good?
Danni Friedland
@juangmrtz @iamnineblack @uxdzen If you ever used Sessioncam, give us a go, you'll be pleasantly surprised. the difference is huge.
Erez Dickman
This is a game changer! After experimenting with the Beta for quite some time, I managed to get tangible insights to how users engage with my site and consume content and managed to translate it to better conversions. A killer product with many delightful touches.
Danni Friedland
@erez_dickman Thanks Erez!
Murilo Cappucci
Great product! Do you guys have any plans to support mobile apps as well?
Danni Friedland
@murilocappucci We sure do, the first launch will be for mobile web(within the next couple of weeks) and later on native mobile as well.
Greg Ellis
@dannifriedland @murilocappucci That's great to hear! When this works for native mobile apps I will be on board 100%. Great product.
Tengil Kokostopp
@stephenmarklevi @dannifriedland @murilocappucci lookback.io should work on android and iPhone today..
oty
Nice product, but the price is out of reach for many startups
Danni Friedland
@otymix Thanks Oty, that's why we provide an always-free tier, and once you grow, you can upgrade :)
Chris Shepherd
@otymix which startups could not afford $149 / month for understanding their customers? Genuine question because I think it depends what stage a startup is at. I'd say this price is nothing compared to other costs and the results these types of tools can yield.
oty
@sheppyc i agree it depends on the size, and with their free plan (didn't pay attention to it at first) it makes all sense :-)
oty
@dannifriedland Yes didn't pay attention to the Free plan details , you got it right , it makes all sense for all stages of a startup +1
Alex Minkov
@otymix @sheppyc I know this thread is a few months old but I just got an email from these guys that they are discontinuing their free tier (funny how they originally called it "always free") and came here to look for alternatives. I wanted to answer @sheppyc question on which startups can't afford this - bootstrapped startups, the ones that need it the most too, as they mostly likely don't have the UI/UX staff. Jaco has a good product but unfortunately I can't afford it at the moment - I am generating exactly $0 revenue, offering the product to a few beta-testers.
Tamir Eden
As an early Beta user I have to say that this product and the team behind it are both awesome, the amount of innovation it brings to the table is with not doubt huge. Take it for a test drive.
Danni Friedland
@tamir_eden Thanks Tamir!
Noam Schwartz
Amazing product. Finally someone got it right.
Danni Friedland
@noamsch Thanks Noam, happy you like it!
Mari Isra
We use it on funnster and we love it. =)
Danni Friedland
@marister thanks, we love you guys
Jimmy Mackin
Hey Danni - we currently subscribe to Fullstory. How is this different? Design feels very similar.
Danni Friedland
@jimmymackin Although we ultimately share the same goal, our aim is to provide you with insights into what you should fix VS analysis, we're doing that by a combination of features: You can see the session timeline on the sessions page Each session gets a customizable session score, the higher it is, the more relevant it is(and packed with information) The next features we're planning to launch will focus on even deeper insights into your application & users.
Jimmy Mackin
@dannifriedland Makes sense. Thanks Danni
Nine Black
about to launch.....so this is a great prod for us!!
Danni Friedland
@iamnineblack Thats great! Ping me once you launch so we'll help you define the segments etc
Sagi Shrieber
Looks great!
Danni Friedland
@sagishrieber Thanks Sagi, looking forward helping you learn about your users :)
David McGillivray
Just tried this out on my personal site - works great, really nice product!! Excited to try this out on a clients site. Great job!
Danni Friedland
@david_mcg Thanks David!
Alex Flom
Hey, looks like a nice product. I am addicted to FullStory , how are you guys different?
Danni Friedland
@alex_flom Thanks Alex, Although we ultimately share the same goal, our aim is to provide you with insights into what you should fix VS analysis, we're doing that by a combination of features: You can see the session timeline on the sessions page Each session gets a customizable session score, the higher it is, the more relevant it's(and packed with information) The next features we're planning to launch will focus on even deeper insights into your application.
Rick Kats
looks cool dude, having a hard time to understand the difference between this and something like HotJar
Danni Friedland
@rickats There are a lot of differences, the most noticeable one is the recording quality, if you're running a complex application, you will get far better results using Jaco. We also detect common patterns and issues, sending you interesting sessions you should watch, and allowing you to find exactly what you need, when you need it. I think that if you give us a try, you'll easily notice the difference!
Yair Kivaiko
This looks awesome! You guys got it right. Good luck!
Danni Friedland
@kobaiko Thanks Yair! we glad you find it useful.
Saul Allen
Very excited for this!
Danni Friedland
@ifyouworkit thanks Saul!
Eytan
Looks cool, adding to my weekend todo list to check it out.
Danni Friedland
@normal_ppl Looking forward to it! ping me through intercom if you need any help.
Eytan
@dannifriedland does the session recordings support angular pages?
Danni Friedland
@normal_ppl sure do, we capture AngularJS perfectly.
Noni Israel
If UX is important for you. It's a must!
Sven van der Zee
Do users have a choice whether they are recorded or not?
Danni Friedland
@svenvd_zee The website owner chooses which users he wants to record via our API calls
Joao Carvalho
@dannifriedland @svenvd_zee how about what should/shouldn't be recorded, for example, credit card numbers? (ok saw the FAQ and you mention this)
Danni Friedland
@johntheoak @svenvd_zee We support two modes, by default we simply do not record any user input, you can enable user input recording, when enabled, we'll still not record passwords/credit cards. On top of that, you can censor parts of your application that are sensitive.
Yoel Feldman
I'm using it all the time and can't make any decision about a user without it, our product team is also a fan. The tool is fast and also integrates with our analytics so I can close the loop -the UI had a major upgrade during March - keep up the good work
Danni Friedland
@yoelxpress Thanks for the kind words Yoel!