p/iubenda
Compliance Solutions for Websites, Apps and Organizations.
Jonno Riekwel

iubenda for GDPR — Finally an easy, all-in-one solution to comply with the GDPR

Featured
122

Easily make your organization GDPR compliant by generating a self-updating privacy and cookie policy for your site and app, by implementing a cookie notice, by recording proof of consent via and by documenting your data processing activity.

Replies
Best
Vlad Korobov
Hi guys @s2imon and @facens could you clarify difference between Consent Solution and Cookie Solution? I see you have black banner on your website and I like the way you handle that any move on the website is auto acception – but is that Consent we need to store marketing tools cookies and accept contact forms? I understand the mechanic behind complex services (personal cabinets and etc) but the most websites are simply about marketing data and contact forms. What do you think about tps://www.cookiebot.com/ widget with multiple buttons? Do we really need that? https://cookieconsent.insites.co... seems like the most elegant solution but require extra moves to turn on or off GTM tags after OK clicked. From your point of view we can Turn ON everything by default and output the popup? Please clarify all that mess.
Andrea Giannangelo
@vladkorobov Thanks for your questions, I'll try to tackle all of your points: # On how to collect consent for cookies Consent to cookies must be informed and based on an explicit affirmative action; subject to the local authority, these actions may include continued browsing, clicking, scrolling the page or some method that requires the user to actively proceed. In all EU countries there was debate with the authorities around how to actually enable businesses, especially online publishers, to be compliant with the Cookie Law without losing big chunks of revenues and thus putting jobs in danger. This is why most national authorities have been open to ways of collecting cookie consent other than an "accept" button, like continued browsing, as long as the cookie notice is sufficiently big that it's not possible for the user not to notice it. Differently from the GDPR, we don't have a single Cookie Law for the whole of Europe, but in our experience we've never received a complaint from the authorities on this specific point, out of the hundreds of thousands of websites that use our solution. That said, the iubenda Cookie Solution (www.iubenda.com/en/cookie-solution) allows you to have users accept cookies only when clicking an accept button, but don't forget that this may have an impact on your business, and that the law does give you some room for alternative. This article goes more in depth: https://www.iubenda.com/en/help/... # On multiple buttons for granular cookie consent We've collected here (https://www.iubenda.com/en/help/...) all of the legal references on why this is not strictly necessary. Many customers would like this feature, despite the extra burden it adds in terms of implementation, so we've added them to the next months' roadmap. # On Cookie Solution vs Consent Solution While the Cookie Solution responds to the ePrivacy law requirements, the Consent Solution (www.iubenda.com/en/consent-solution) is all about storing proof of consent in contexts like forms, email opt-ins etc, as required by the GDPR. As of Cookie Law and storing consent, we explain here (https://www.iubenda.com/en/help/... -> under "Proof of consent vs Records of consent") our take on why our solution is compliant without taking any extra steps.
Vlad Korobov
@facens thank you for detailed answer, so what about the case when person willing to close the website – but we already save marketing cookies, what our actions here? How this situation is supposed to be handled?
Andrea Giannangelo
@vladkorobov Before the consent has been provided, you always have to block the scripts that install cookie, so that the user has a chance to leave without being tracked. We explain more on the topic here: https://www.iubenda.com/en/help/...
Vlad Korobov
@facens thank you for detailed scripts and GTM tutorial https://www.iubenda.com/en/help/.... From what I see so far iubenda for GDPR is the best solution with appropriate pricing
Andrea Giannangelo
@vladkorobov 🙇 Let us know if you have feedback on that specific guide, as it's been getting some changes and we would appreciate any feedback on whether the procedure is optimal or could be improved
Anthony Da Mota

Pros:

Easy setup; beautiful design; awesome team; really affordable

Cons:

Why should there have cons? 🙄

Andrea Giannangelo
Thank you Anthony!
Andrea Giannangelo
Hello Hunters! We started iubenda with the vision to provide any website or app owner with easily accessible attorney-level compliance solutions at a price only software can provide. In the beginning it was a privacy policy generator (four years ago on Product Hunt https://www.producthunt.com/post...), today we're launching our 360° solution to comply with the GDPR. It helps you to easily make your organization GDPR compliant by generating a self-updating privacy and cookie policy for your site and app, by implementing a cookie notice with prior blocking, by recording proof of consent via the Consent Solution API and by documenting your data processing activity with iubenda's Internal Privacy Management solution. After years of iterating, we've now earned the loyalty of over 40,000 customers and we're eager to hear the feedback of the PH community. What would you add? What do you like? How can we improve and serve customers better? Have a question on the GDPR? Go ahead! ^_^
Andrea Giannangelo
@carriere4 Hi Charles, I'm happy to inform you we've already completed development of a Terms and Conditions generator which is going to launch later this year as we clear up the pipeline from the post-GDPR tasks : )
Jonno Riekwel
Hunter
Launching soon!
iubenda has been around for a while and solves a lot issues that website owners have. With iubenda you don't need to hire a lawyer just to see if you comply with all the privacy rules. This is great.
Marlon Wayne
As a very early user of iubenda, I can say in full confidence that the Impulse team trusts them to provide us with legally compliant service agreements. The addition of GDPR gives me further confidence that they will continue to make it easy for us to focus on building the product when new legal hurdles arise.
Andrea Giannangelo
@m_rlons We've got you covered 👊
Vlad Korobov
I was confused with an old instruction on your website for GTM, so we made a better one, check this out https://www.metric.ai/blog/gdpr-... Right now the loading of the UI is slow and some things are not working properly, but we managed with custom css and some code.
Simon Schmid
@vladkorobov looks ace, will check it out (yes some of our guides are about to be reworked).
Federico Schiano di Pepe
I'm Iubenda customer since 2013! No doubt that Iubenda is the best solution on the market, a simple idea with an incredible execution. Thanks for saving me thousands of $$$ in lawyer fees for privacy policies 💪
Ali Siam

Which they had TOS creation as well but I've been using iubenda for 3+ years never had any issues.

Pros:

Simple hassle free privacy policies that are clear for you and your users.

Cons:

None

Simon Schmid
Thanks for the review! We're actually working on the ToS, though GDPR was first in line :)
Tom Frazier
I am a huge fan and multi-site/app customer of iubenda. I am definiyely going to check this out. Great work team!
Simon Schmid
@tomfrazier thanks, Tom!
Shekhar K. Sharma

If we have to sign up - would you rather say that upfront before even asking for a URL to scan?

These are the reasons GDPR was brought to life.

Pros:

Finally something that can help a layman do the GDPR thing

Cons:

A little fishy, asks URL before sign up.

Simon Schmid
We ask the url so you can get straight to generating your policy :)
Leo Zakour
Really cool tool, and very much needed. Great job guys! Played around with the free plan and after 10min I've converted to Pro. UI Feedback: The generate modal doesn't need to be contain to a max-width, specially because you have really long terminology on the options and most of them need an ellipsis just for an arbitrary max-width. Just let the modal go full width with some margins to still indicate it is a modal.
Andrea Giannangelo
@leozakour Thanks for the kudos and for the feedback too, the services modal is one of the few parts of the site that you're yet to redesign, we'll get to it ASAP and treasure your suggestion : )
Angelo Sorbello
Had so many friends asking me if I knew an easy way to check if they were GDPR-compliant. Finally, a go-to way to check this out quickly. Great team and fantastic execution
Giovanni Alemanno
Hi Andrea, I have seen that it is now possible to implement the consent solution only through API via HTTP, or through our Javascript library. When do you launch a graphical interface to trace the registered consents for people that not have technical skills to implement the API in their websites?
Andrea Giannangelo
@giovannialemans Thanks for the question! Today: In addition to writing to the API, you can use the /subjects endpoint to read the latest consent and preferences for each subject Within days: a method for listing consents from the API Within a few weeks: a dashboard for managing/displaying consents from the interface
Giovanni Alemanno
@facens Thanks for your answer The dashboard that you will release in a few weeks, will be easy to use and integrate into websites as the privacy policy and cookie policy without having special technical skills? I mean maybe selecting the elements to trace in the dashboard --> save --> and inserting a script on the website? And after that we can see the registered consents in the dashboard? Many Thanks
Andrea Giannangelo
@giovannialemans Implementing the API will still require a little bit of technical work, but if you have some specific ideas on how it could be made a little simpler, please let us know. The JS library already goes in that direction, but we're eager for feedback on how it could be made better!
Giovanni Alemanno
@facens yes if it were simple to implement as the cookie policy and the privacy policy (as described above) would be ideal even for those who are not too technically qualified. Will you create webinars in which you will explain how to implement the API or a simple guide as it is in the current state? Thanks again!!
Andrea Giannangelo
@giovannialemans Webinars: absolutely yes! We're also creating a video guide which will be up soon. As of the general feedback on making things simpler, it's not as easy as the Privacy and Cookie Policy, but we're going to do our best!
Nick Balestra

Amazing team! Been using it since their early stages and even back then I was impressed by the quality of their solution. I've kept using it ever since and always recommend it!

Pros:

Hassle free professional product that just works. Elegantly and quickly solve important legal problems that every website face.

Cons:

None I can think of

Andrea Giannangelo
Nick you're one of those few people I would want to have a chance to hug at least once a month 🤗
Jarrod Fath
At Swite.com, we've been using Iubenda for over three years, since our founding. It really helped us as a start-up, having to dedicate fewer resources to the legal issues in the early days when we were working on the product. It was quick and easy to modify as we grew and added other services. Iubenda's webinars and and emails leading up to GDPR have been really helpful and I'm happy that my privacy policy is still up to date, despite all the changes brought on by GDPR.
Andrea Giannangelo
@jarrodfath Being in your same situation almost 10 years ago is what made me start iubenda. Knowing that we're helping other founders focus on their own projects, by taking some hassles away, is our greatest source of motivation. Thank you Jarrod!
Kostas Papageorgiou

My go-to product for whenever my clients have needed help with their Privacy and Data Policies. Can't recommend this enough!

Pros:

- Easy to use

- Great interface

Cons:

- None

Koen Adams
Been with iubenda for almost 3 years. Unfortunately, in our case and on several websites it's currently a pain to edit the looks of their cookie consent. It's buggy as hell. I'm okay with that, that can happen, but if you don't answer to any of the queries, that is a problem. Affiliates don't show up either, so don't bother. I'm sorry, I'm pissed off.
Simon Schmid
@koen_adams hi Koen, when it comes to support, we're working around the clock to answer all tickets, we're just getting an amount that is really mind-boggling. Regarding your issues: have you checked out the new visual configurator for the cookie banner? We're closing bugs related to the redesign daily, and happy to close more if you have any for me (there shouldn't be many left). Please get in touch at simon at our domain so I can look into whatever issues you're reporting with affiliates as well.
Marco Gregorin
Great Product! Definitely the best partner for freelancers, startups, small businesses or just anyone running an online business. I've been using Iubenda since 2014 and created many privacy policies, cookie policies and cookie banners in just a few clicks. And now they finally came out with a GDPR solution. Their consent solution API seems to be the perfect tool to use to manage the GDPR situation. I strongly suggest Iubenda!
Andrea Giannangelo
@marcogregorin Thank you Marco! 🙇
Scott Newman

I have used them for a couple of years and they have solved a very complex problem most website owners have for a simple yearly fee.

Pros:

Amazing Customer Service

Good Value For Money

Cons:

none

Andrea Giannangelo
Thank you Scott! If you have any feedback or feature requests, you have our ears ^_^
Isaak Dury

Quick, simple, handed it to our own lawyers and it was easy to integrate into our existing terms. Great that it will dynamically update with each new service we use and GDPR (inevitably) adjusts.

Pros:

Great. Even have their finger on upcoming changes to Australian GDPR-like changes coming up.

Cheaper than my lawyers 6min increments!

Cons:

Like everyone else in GDPR they're still trying to work through the grey bits.