Johnson Delight

Help center expert / writer here!

by

Hi founders! I help early-stage SaaS startups set up their entire Help Center and knowledge base before launch so users can find answers on their own without needing to contact support.


Don't be most founders who think they don't need a Help Center until they have:
❌ 100s of customers
❌ Too many support tickets or just...
❌ A full customer support team

As a startup founder, your Help Center isn't something you set up when things are getting bad. You should take the preventive route and set one up even before you launch to make sure things scale smoothly from Day 1.

A simple Knowledge Base with:

✅ Basic 'Getting Started' Guides
✅ Top 10 Frequently Asked Questions
✅ How-to articles for your key features

...can reduce 50-66% of customer support tickets before they even reach your inbox. Insane right?!

I'll help you with that. Let's chat!

Add a comment

Replies

Best
Marcus Freeland
I agree, most SaaS startups skip over getting a Help Center until they realize they need it. I would love if you checked out DeskHelp for some of your projects. It’s practically ready to use after signing up, no long setup sprints plus users can embed help sections throughout their current website. https://www.producthunt.com/prod...