@rrhoover Hands down, the feedback we've received from the community. Support experts, famous entrepreneurs, and plenty of designers and developers have stopped by to give us super in-depth feedback and help us with the direction of the product that just wouldn't have been possible if we were building this as a traditional business. Discussing everything out in the open gave us a direct line of communication to our potential customers. Thanks for being our #1 fan :)

@DavidSpinks Thanks for the kind words. I think there are a few key differentiators: * Its opinionated and focused on simplicity while many others are trying to be everything plus the kitchen sink * Its built to be fast, getting out of your way * It offers a hosted solution as well as it can be hosted behind large enterprises' firewalls for those more security conscious * Finally, best of all its source code is completely open and forkable. Don't like something about it? need some of your data? want to build API integrations? No problem - fork it, make it better for you and for everyone else.

@DavidSpinks Totally agree with everything Matt mentioned. One more thing to point out is that our pricing is focused on number of conversations instead of limiting the number of team members like most other support tools. So, even on our free plan you could sign up your whole company. Then when you fix bugs and lower the amount of support requests you have each month, you're rewarded by not having to pay as much. Kinda surprised it's not a more popular pricing model. Hope that clears things up.

@whale awesome to see you working on Assembly Matthew (=

@acondurache Totally. Here's the github repo as well: https://github.com/asm-helpful/h... Also if anyone wants to host it themselves. Let me know and I can hand out a free self-hosted license to any hunters :)

@acondurache Thanks Andrew! Yeah, it's been a lot of fun building Helpful as well as other products on Assembly (Helpful is the first to launch though). And of course you can join us if you want :)

@lachlanjc This is the first product out of Assembly, right?

@_ryangilbert Yup! Coderwall (http://coderwall.com) launched before joining Assembly, so technically Helpful is the first all-Assembly product.

@andrea_sdl There are two main ways right now. The first is the widget, which you can add to any link/button on your site. It's a way for customers to send you messages on Helpful. We're using it on the website, you can click "contact us" right below the pricing on http://helpful.io to see it in action. If you don't want to use the widget, you can use your Helpful email address, which looks like account@helpful.io (Helpful's Helpful account is helpful@helpful.io). And there's an API if you want to code something yourself!

@andrea_sdl Thanks! We wire up an email address for you, like andrea@helpful.io, which you get to pick during signup. So you could aways add a mailto link on your site. But, we also have a nice embedable widget that will popup a tiny support form for your customers to use. Oh and you could also whip up something custom by using our API. Let me know if you have any questions about hooking any of that up.

@lachlanjc Wonderful! How's the mobile experience? If good I might integrate it into my app ;)

@andrea_sdl Now that we've launched making sure the site and the widget work well on mobile is our next priority. Helpful will work just fine on mobile for now, but there are still some things that need tweaking. Want me to ping you once we've really polished everything mobile related?

@thomasmeagher Oh yep a conversation is a single thread between one of your customers seeking support and any responses from your support team. And yes, they reset at the end of each month. I'll improve the copy around that section. Good question. Thanks.