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HelpCrunch Knowledge Base — Deliver instant answers to customers 24/7 with help articles
With Knowledge base 📖 in HelpCrunch you can:
📚 Create beautiful SEO-optimized help articles in minutes
💬 Send articles to customers and assist them further via chat
🌟 Provide 5-star customer self-service and minimize your support volume.
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Is it possible to preview articles?
to make sure they look as we expect before publishing them in the public help center
@ivan_burban Absolutely! You can preview any article prior to publishing it. And you can save it as draft for your team's eyes only ;)
What’s up product hunters 😻? @kevin many thanks for hunting us!
In our mission to empower businesses to improve their customer support with smarter tools, we at HelpCrunch are launching a new product - Knowledge Base for customer self-service.
We’ve spent months on research, development, and beta testing it with our loyal users and would love for you to check it out.
With our new Knowledge Base, you can create help articles like FAQs and product guides in which customers can instantly find answers to their questions, on their own.
We’ve found that providing self-service customer support does not only keep your customer satisfaction at the same level as chat, but also helps you:
- Deliver instant answers to customers 24/7
- Receive fewer of the same support requests
- Minimize your inbound support volume and, thus, your teamload.
What’s so awesome about HelpCrunch Knowledge Base 📖?
Your question has been heard (quite a few times before actually), so here’s the instant answer to it from one of our knowledge base articles:
📚 You can create and publish beautiful help articles in minutes thanks to a powerful, yet dead simple to use, WYSIWYG editor.
To be honest, it gets quite addictive. Earlier this week, I started with just an article draft and found myself publishing the fifth article in a row in like 1.5 hours.
💬 Send articles to customers and assist them further via chat.
Once a customer asks you a question in chat, you can search for a relevant knowledge base article right inside the chatbox. You can then preview an article and send it to a customer in one click.
🔍 Optimize your articles for SEO through meta data editing so that customers can find you and your content faster.
📈 Track reports that let you see which queries your customers searched for, but couldn’t find a relevant article. Also, you will see which articles received poor ratings that need your attention and revision.
👁️ Customize the look&feel and set up a custom domain name for your knowledge base for more style and convenience.
A quick note: our Knowledge Base product is a part of the HelpCrunch all-in-one customer communication platform aiming to help you not only improve customer support, but also increase conversions on your website/product and close more sales deals, in real time.
So we’d love for you to start building your very own Knowledge Base and explore other tools including live chat, email marketing automation, and help desk.
Moreover, we’ve got a special offer for all Product Hunters to take advantage of:
🎁 Exclusive 30% discount code: DISCO30 (on all plans, valid in the next 48 hours, for new users only)
To redeem the code, just send it to us in chat.
Aaand if you really like DISCOs, there is a little ‘easter egg’ somewhere on this page with an even bigger surprise. Can you find it?
Feedback? Questions?
We’re here all day to answer those.
Hey Daniil! Amazing! I am exited to work with it! Any idea when multi-language is coming? Or the integration into the chat popup is planned?
@crowdy_ai Hey Carsten! Current plan is to integrate the KB with the chat widget so that your website visitors and customers can search for an answer before they chat with you. We've already started working on the design part. Should be ready by the end of this fall. When done, we'll start adding the multi-language support. These are our top 2 features in the roadmap for the KB.
Spoiler: we're working on the agent chat improvements as well now... stay tuned :)
Love this tool as it is affordable, very easy-to use and now it seems that it becomes a serious competitor to industry leaders. Keep doing guys!
@vic_abed Thank you so much, Victoria. We're going to add a lot more to our product family within the next year.
Simple and Elegant Product. Our monthly chat conversations increased by 30% since we moved to Help Crunch. Way to go guys.
@suddan001 Thank you, Suddan! And great numbers. This really proves that our whole team is doing the right things 👍
@valiahavruliyk At this point the main difference is in that HelpCrunch is a 100% SEO-friendly Knowledge Base. You can set all the meta-data separately for each category or article. Plus our article editor is a true What You See is What You Get one. So, when editing the article you see it the same way the end reader will see it.
P.S. We're going to add multi-language support and HelpCrunch chat widget integration really soon. This will make us 110% competitive to intercom 😉
Following the amazing Live chat, the KB guys came up with is no brainer. Very robust, nice looking and easy to use. We totally switched from the HelpScout and never had any regrets!
@max_bondarenko Thanks for your support, bro. It's a great pleasure for us to have you as a customer 😊
Great product! Great intercom alternative. I always recommend it to people.
Nice product!!!
do you create an integration with other services? Which requirements?
@roman_onischuk At this point we integrate with Slack, Wordrpess, Magento, Shopify, GA an others. You can check the whole list of the current and upcoming integrations here: https://helpcrunch.com/integrati...
We do not currently provide a public API or Webhooks to integrate HelpCrunch with other services, however this is in our top 10 product features planned for the nearest time along with the ChatBot, Zapier integration and FB Messenger integration.
Our customers love it. Best solution for knowledgebase and live chat I’ve seen. I’ve tried them all. From free tools to $100 per month tools. HelpCrunch is the one my agents and my clients love the most based on feedback.
@receptionistus your comment made our team's day!
Thanks so much for the support!
Overall what I was looking for, nice product, comes in budget. Have live chat, ticketing etc. Just waiting for integration with more apps.
@optimbro Thank you for your feedback. May I know what exact integrations you need?
Great stuff, we are using it now as well. Love to see more work on the customer retention and onboarding side with push notifications similar to how automatic emails work. At the moment we work around this using targeted chats, would be good to either send a push or send an email as an option (like intercom!)
@charles_chan Thank you for your feedback. It's always a pleasure to hear from our customers.
Hey product hunters 👋
What would you like to see in our Knowledge Base next?
Amazing product, easy smooth, the variation of setup is great. I love the fact that it acts like a ticketing to manage your customers. I RECOMMEND 😉
Awesome product, wish you good luck guys and to hit #1 product of the day :)
We've been using it since past few months(tbh, beta tester of KB as well). Amazing product and super amazing development+support team.
Certainly, an Intercom Slayer!
Many congratulations, to my friend @pavel_pavlenko !
@sumt7 Thanks a bunch, Sumeet! And congratulations on your recent move 😉
Love today`s hunt. Great to see your tool here, @daniil_kopilevych
I`ll give it a try.
Great job HelpCrunch, keep it up! Will share the love with my colleagues and followers.
@olya_zabalkanskaya I know, right? It's the most anticipated feature in HelpCrunch ever.
We've had so many requests for it from our users.
Happy that teams all over the world can now use it, to the fullest.
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