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HelpBar.ai — In-app universal search, navigation, and AI-answers for SaaS
HelpBar enables users to search help resources, navigate your product, and launch other “actions” from within your product, helping them get answers and achieve success quickly.
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@rubenlozanome Thank you! You can try it without even signing up at helpbar.ai. Add a ? at the end of your question to see the AI in action too 👀
@auren it's been really fun to see it grow and the team get excited about the additional functionality. It's also been great that we've been able to rely on a bunch of tech that we already had built for the main Chameleon product (e.g. styling, targeting, analytics, integrations etc.)
Free B2B products like this that are really useful used to be common place. It’s nice to see this launch from the Chameleon team who has been all-in on in-app methods to help users of a SaaS product. Feels like this is a natural progression for them and a powerful (and potentially impactful) add-on for any SaaS app.
@hnshah We think this should be standard across all SaaS apps and didn't want to deter adoption by charging for it... and we already have a successful core product that we charge for :)
There are a lot of synergies in using HelpBar along with product tours (e.g. starting an interactive tour as part of a search or question from a user) so that's how we think about it being connected in driving success of our overall endeavour.
@hnshah @_pulkitagrawal congratulations! The Chameleon team continues to ship great products! Super excited to see the progress 🚀
@sofiaqt thank you! We have so many ideas on how to improve SaaS UX (personalized, dynamic, contextual, relevant) to drive adoption and growth 😋
Congrats @_pulkitagrawal and team. This is a super smart offering. Looking forward to giving it a shot!
thanks for your support @dskaletsky! Can't wait to see what it looks like in your product
@dskaletsky me too! You can try it for the Copper help center here: https://www.helpbar.ai/?url=http...
Click "Show" and then ask a question (end with a ?) and see how it does. Would love your feedback!
I just got this set up on our app in 15 mins. Results were amazing immediately out of the box. We have a hugely complex product, with hardware, software and geospatial tools and we were considering building this kind of capability in house before Helpbar launched. Amazing work by Pulkit and team.
@jamespipe loved that you tried it immediately and really enjoyed your reaction!! Excited to see it help DroneDeploy users soon
@anvishaa111 thank you! My bet is that within 2 years, 80% of SaaS companies will have a CMD+K pattern available.. I hope many are powered by HelpBar!
Command-K is a requirement for all SaaS products and AI answers are a game changer.
@tod_sacerdoti AI Answers really are changing the game... I absolutely love demoing the HelpBar to my Chameleon customers and watching their jaws drop when AI not only gives an answer, but a correct and succinct answer - and then I get to tell them we can do the same with their documentation
@tod_sacerdoti this is a hot take 🔥 and I 💯 agree -- this pattern now differentiates between modern and lagging apps so I hope HelpBar can enable more companies to include this as part of their UX!
@tod_sacerdoti Thanks for the support Tod. I would love to see this added to Pipedream. Side note, I used the AI generated code a few times recently and it was super excellent so big thanks to the @pipedream team!
@chris_nicol1 totally! It's been awesome to see some jaws drop when folks discover the AI-answers. And anyone can try it on the helpbar.ai site without even signing up
@ericdibenedetto yes exactly; it makes user onboarding and self-serve to drive PLG easier.. which is why it made sense for us to build it as Chameleon
Thanks @ericdibenedetto! Onboarding, ongoing customer delight, engagement and feature adoption + a reduction in support tickets; wins all around!
@lenny_rachitsky thank you Lenny!! 🙌🏽
The last podcast was so on point- will be posting about it tomorrow 🙃
This is awesome! I love the fact you've added the ability to add in meeting calendars and Chameleon tours in there too.
@wadinayow thank you 😊 -- we've had some great results with our early adopters so excited to get more feedback as more teams leverage it!
Thanks @sheel_mohnot! We think this should be standard across all SaaS apps and didn't want to add any barriers to adoption by charging for it. We already have a successful core product that we charge for and hopefully HelpBar generates some interest for our Product Adoption features!
@sheel_mohnot great question:
We want to maximize adoption and didn't want to add friction
We were able to sustain this because we've found a way to make it relatively inexpensive for us to maintain (helps that it's fully self-serve)
We're hoping to drive value from it via generating awareness for our main product
@sheel_mohnot I laughed out loud -- really just what @jaymmtl and @_pulkitagrawal said most of the relevant Help center content we're targeting is already public but only available on the "help." subdomain
Congrats on the launch! This is such a natural addition to Chameleon -- I'm surprised I didn't see it coming. Can't wait to leverage it for our users.
@mitchyarchin yeah! There's a lot of great stuff possible once you connect your help center to Chameleon / use HelpBar.ai so excited to have you try it!!
We have somehow always known how much time, energy, effort, scrutiny, linking, H2ing, screenshotting, video making, API documenting, and just about everything else important to SaaS goes into making a high quality Help center.
I think it's a shame to banish all of that content to a subdomain.
We merely set out to deprecate multiple "lists of Chameleon experiences" with a universal search box but ended up building for ourselves and our customers at the same time. Let's unlock all of that Help center content and make CMD+K search a new default for all B2B SaaS products!
shout to the whole team for making this real! special shout to @_pulkitagrawal for being a product partner and @kristin_zinser + @felipebernardes for all of the solid frontending
and @nort for building most of the rest of it 😅 Love how it keeps getting better and this is just the start 🚀
Congrats @_pulkitagrawal It's so fitting that one of the most helpful and generous people in B2B SaaS is launching a helpful and generous tool for other industry product leaders and their users.
@fiona_o_donnell_mccarthy1 That's overly kind of you Fiona! It's very rewarding to be helpful so it's purely self-serving :)
Congrats on the launch! Such a powerful way to empower users to self-serve, right when they need answers to their questions the most. Best of luck with the launch, chameleon team!
@angelaguedes thank you, Angela! The command+K pattern is something we see in the most modern PLG apps and now with HelpBar, it's easy and free to bring that into your app. We're excited to see this pattern more in the wild.
@angelaguedes Thanks, Ângela! I'm super excited to see the HelpBar contribute to teams looking to solve the dilemma of scaling CS 🥲
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