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Light Users by Help Scout — Bring your whole company closer to customers
Introducing light users: a new user role in Help Scout with limited permissions at a lower per-user cost. Light users provide a unique opportunity for different teams across the business to drive impact with your customers—all in an affordable, scalable way.
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Hunter
Hey @kensavage, great question!
Light users are currently available to our brand new Plus and Pro plans. Additional light user seats will also be available to purchase as an add-on for companies on Plus and Pro plans. You can see more pricing details here: https://www.helpscout.com/pricing/ ⚡️
Hunter
Who doesn't love easier collaboration and more insights? @alison_charles
Hunter
Hey Product Hunters!
Your support team is the backbone of your customer experience, but they can’t do it alone. Teams across the organization have the data and subject matter expertise customers write in looking for.
That’s why we’re introducing a new user role: light users.
Light users have limited permissions within Help Scout at a lower per-user cost. With light users, you can bring more teams into the support queue to assist with customer conversations, unlock valuable customer data through reports, create messages in your app or on your website, and more.
25 light users are included in our Plus plan, making it easy and affordable to add in team members across your business.
With light users, support becomes a team sport, and everyone in your company can get closer to your customers.
Love how light users make it possible for companies to collaborate, cross-functionally, on customer conversations!
Hunter
So important for teams across the company to work together to provide the best customer experience @megan_kopalasingam 💪🏼
Orbital