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Free plan is smart, and generous. Great way to become first choice in the space, with a sticky product to scale with customers.
Great product. Still can't believe that a helpdesk is offered inside the free plan. Huge decision factor for us.
We love Help Scout @smoochlabs. I didn't hunt this earlier when we updated their partner logo because I think this is just a rebrand (an awesome one mind you).
Here's more thoughts on their new brand identity: https://www.helpscout.net/blog/b...
We're using Helpscout for almost a year now and everything works flawlessly. Tried lots of customer support tools, but this is the best one we used so far. Everything is clean, easy to use and only does things that you really need.
@_jacksmith we launched a really great new Free plan with unlimited users and a new brand. Hope that helps!
@srebalaji maybe this page will help? https://www.helpscout.net/zendes...
@gadgick Hey Nick! The big changes are:
1.) A new look for the app and our company rebrand. Internally we weren’t calling this a 2.0, but the amount of work that went into it is equivalent. Our co-founder Jared wrote about the many visual (and handful of functional) changes in a recent blog post, where he details how the HS brand has evolved over the years: http://hlp.sc/2cpxXGj
2.) The release of a new free plan: http://hlp.sc/2cjEnG5
Hope that helps, happy to go into more detail. 👍
Enjoyed using it
Pros:Great UI, very intuituve, nice support, awesome newsletter :)
Cons:Color, very rigid in terms of formatting, did not like the docs
@chriskedzierski Hey Chris, you'd have to switch to the new Free plan if you want. Your legacy plan includes Apps and Office Hours, which are two features we removed from the new Free plan. Your choice, go with whichever free version you like.
@chriskedzierski visit the Your Plan page in your account - https://secure.helpscout.net/mem.... If you have any trouble, reach out to help@helpscout.net and we'll get you taken care of in a jiffy!
@shotwhat there's no customer portal to customize or for customers to have to submit inquiries through. Also, emails don't have ticket numbers or anything like that, every email from Help Scout looks just like an email from Gmail or the like.
@shotwhat it's hard to understand until you see it.
Email my company and ask the team to hit reply and say "hi." See what the response email looks like.
Contact@mixergy.com
It's nice to have translations but does it support RTL languages? Also, no Hubspot integration?
@a12rj Hey Anthony, I'm not super familiar with Teamwork Desk, but this page on our site might help to explain a few differentiators we have compared to most help desks- https://www.helpscout.net/help-d.... Our Free plan is likely a big differentiator.
If you have any questions, you can always reach our team by emailing help@helpscout.net. Or you can watch a 12-minute demo here- https://www.helpscout.net/get-he....
@frank_denbow thanks Frank, keep an eye out for a public beta before the end of the year, we're hard at work on it!
@crixlet hey Aaron, we integrate with some outstanding live chat products like Olark and SnapEngage seamlessly. I'd encourage you to check them out.
We use HelpScout and love it. The rules are simple to implement and tickets stay organized.
Great update, and I am now paying LESS money with the unlimited users - so thanks for that
Origami