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AI drafts by Help Scout — Draft replies with the click of a button
Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.
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Replies
Megan Kopalasingam
Hunter
📌
Hey PH community 👋
Meet AI drafts. ✍️✨ With just one click, AI generates a draft based on historical conversations and your help content. With AI taking the first pass at replies, you’ll:
- Move through the queue in record time. With AI drafts getting you from zero to one, you can breeze through FAQs and slash response times.
- Spend less time researching. AI drafts is continuously learning and improving, saving you time researching answers so you can spend more time delivering customer value.
- More time for the human touch when it counts. Drafts are editable before hitting send, and with ready-to-send responses for FAQs, you’ll have more time to devote to complex cases.
Learn more about Help Scout’s AI features here: https://www.helpscout.com/ai-fea...
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Such a transformative feature, it cuts down on the time I spend reading documentation to find the right answer, and helps put a great first draft of words on the page!
I've been stunned at how good the drafts are based on past convos with customers. This is a huge update!