Hall
p/hall
Self-serve and scale customer support with community
Kai Forsyth
Slack Community Sites by Hall — Save Slack conversations into a branded SEO-optimized site
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Sync and push conversations from a Slack community into a branded community site, fully searchable by customers and search engines. Build a knowledgebase of Slack discussions and drive new organic traffic with SEO-enabled discovery.
Replies
Kai Forsyth
Top Product
Maker
📌
Hey Product Hunt peeps! Slack is great for building customer communities – especially if your community members already use work to communicate for work. The problem is that Slack isn't built for communities, and means there are a few disadvantages when building a community with Slack: 1️⃣ Messages aren't saved past 90 days on Slack's free plan – this means valuable community knowledge, support answers, and customer discussions are lost forever. Sure you could upgrade to a paid plan, but Slack's pricing is prohibitively expensive for large communities. 2️⃣ Slack conversations aren't public or discoverable by Google – your customers can't self-serve previously answered questions, or discover your community through the user-generated content created in your community. So we've built an integration with Slack to turn your Slack community into a discoverable site. With Hall, you can transform your community Slack conversations into a branded community site, fully searchable by customers and search engines. Just connect Slack, and start syncing your conversations. You can also manually push interesting conversations to your community site. Best of all, it's entirely free. Sign up today and connect your Slack workspace to Hall in just a few minutes.
Kai Forsyth
Top Product
Maker
@kjosephabraham Never give up!
Anubhav Ghosh
Looking forward to getting lots of customer communities using this 💪
Tanmay Parekh
All the best for the launch @kaiforsyth
Kai Forsyth
Top Product
Maker
@parekh_tanmay Thanks Tanmay!
Stefans Keiss
Could you explain how Hall handles privacy concerns for communities using Slack? Also, are there any plans for integrating with other platforms?
Kai Forsyth
Top Product
Maker
@memphys_sk Specific channels can be selected to sync with Hall, and only channels that are available to all users in a Slack workspace. Slack Admins can also make it clear that messages will be synced in the description for a channel, or if folks desire more explicit messaging we might extending our Slack bot to send an ephemeral message once a message is synced. We're considering adding support for Discord in the future.
Jeremy Crisp
It's a good idea for sure. The fact that it's free is absolutely fantastic, but how will you sustain that and keep interest in it as an organization? So, presumably, we can use our own CNAME domain and brand and all? It's critical to understand the longevity of this. If people or organizations choose to use it and later you abandon it, this will affect not just the organizations but whole communities and, 'super importantly,' the knowledge acquired. What are your thoughts on this and what's your plan on backing up the knowledge? Overall, well done, and I wish you well. Give me a shout if you'd like to chat, as I've been researching community tech for many years :)
Kai Forsyth
Top Product
Maker
@saascommunities Good questions Jeremy! Our plan is to keep our Slack integration free, and use this as a way to land customers who could potentially be good fits for expanding into our broader paid community platform which includes specifically designed features for use cases like community support, product ideation, publishing content, customer education, etc. You can spin up a community site on .hall.community domain. Custom domains / CNAMEs are only supported on our paid plan at the moment. Branding, customization, and theming is supported for free though. Totally hear the concern on longevity. This isn't some throwaway side-project for us, we're a venture-backed company with the runway to continue building out our product vision. For backup and export, we don't support a self-serve export from our platform as of yet (we will in the future), but this is something we can do manually for any customer upon request.
Jordi Hermoso
Another great launch, congrats @kaiforsyth @anubhav_ghosh!
Kai Forsyth
Top Product
Maker
@sharehouse Thanks Jordi!
Alex Dulub
Hey Kai, This is a fantastic solution for making Slack communities more accessible and valuable. The SEO optimization is a game-changer. How easy is it to set up and start syncing conversations?
Kai Forsyth
Top Product
Maker
@alex_dulub Thanks Alex – it's easy to set up, only takes a few steps and should be syncing in a few minutes.
Nathan Hur
Looks beautiful @kaiforsyth!
Yafei Lee
Slack is great for building customer communities. It is hoped that users can be stratified and screened to maintain the high-quality operation of the communtity
Kyrylo Silin
This could be great for community knowledge preservation. How does Hall handle private or sensitive information in Slack conversations? Congratulations on the launch, Kai! It's an innovative approach to making Slack communities more discoverable.
Kai Forsyth
Top Product
Maker
@kyrylosilin Specific channels can be selected to sync with Hall, and only channels that are available to all users in a Slack workspace. Any messages that are deleted in Slack are also automatically removed from the Hall community site. Thanks for your comment!
Anastasia Chakileva
Congrats on the launch! I'm curious about the customization options available for the branded community site. Can users personalize the design and layout to align with their brand identity?
Kai Forsyth
Top Product
Maker
@anastasia_chakileva_ Yes, absolutely! The header, image, and brand colors can customized to match a company's brand.
Eileen Lim
Great for community engagement and SEO. Best of luck with the launch!
Kai Forsyth
Top Product
Maker
@eileen_lim Thanks Eileen!
Steffi Nicolaïdes
Wow! Really interesting! Is it possible to transform some subjects to a voting a system for new features when you're a SaaS founder like me?
Cerca Hedgecock
Finally, a way to turn Slack chats into a knowledgebase.
Tony Han
This is quite a cool novel idea! I think as long as folks joining the Slack community understand it's an open community and their content has a chance of being featured in a community site, this is a brilliant idea! Free SEO, turn your Slack into a support site generator, and you get to save your content. Congrats on the launch @kaiforsyth - this is what PH is all about!
Kai Forsyth
Top Product
Maker
@tonyhanded Thanks Tony!
Kritin Vongthongsri
Great for open-source communities!
Kai Forsyth
Top Product
Maker
@kritinvong Absolutely! Any community where it's important to save and retrieve knowledge.