Subscribe
Sign in
Hall
p/hallSelf-serve and scale customer support with community
Start new thread
Kai Forsyth

Hall - Slack & Discord alternative for customer communities

by
Top Product
•

Hall is the new standard for customer communities. Unlike Slack or Discord, Hall is purpose-built for businesses. With support for unlimited members, infinite message retention, and a branded community site on your own domain that is SEO-optimized for growth.

Add a comment

Replies

Best
Kai Forsyth
Top Product
Maker
📌
Howdy Product Hunters! 🤠 After hearing the frustrations of startups trying building customer communities on imperfect platforms like Slack, Discord, and Discourse, we’re thrilled to share Hall with y’all to try out and share your feedback. The world’s best software companies like HubSpot, Notion, Salesforce, Atlassian are building customer communities, often with custom or expensive tooling. Not only are these communities providing better experiences for customers, they’re also driving customer acquisition, simplifying support, boosting retention and loyalty, and delivering invaluable product insights. Through chatting with hundreds of community builders and startup operators, we learned that the platforms used by startups fail to deliver on the promise and potential of community, because: 🙁 They aren’t made for customer communities 🙁 Discussions aren’t retained or accessible publicly to search engines 🙁 Customers need to sign up or download an app to get access 🙁 They are difficult to use for B2B customers or have a poor UX 🙁 They own your data and can’t be customized or branded We’re building the new standard for customer communities from the ground up. With Hall, you can: 🌐 Create your own community site: think of it like your product Help Center but for your bringing customers together, hosted on your own subdomain. 💬 Bring customers together: foster discussions around your product, market, or industry. 📈 Embed community in your product: automatically log your users into Hall with our simple JavaScript libraries for a frictionless experience. 🔎 SEO-ready to drive organic traffic: leverage customer-generated content about your product or market to acquire new customers and self-serve customer support. You can try Hall from today at https://usehall.com. We’d love to hear your feedback and any experiences you have to share with building customer communities for your startup!
Ted Schaefer
@kaiforsyth Hall's looking great! Do you have any realtime features yet, or are you focusing on discussions for now? I've always thought it would be really useful for a platform like this to be tightly integrated with the product's knowledge base. For example, an easy way for team members to create a knowledge base article from a discussion using AI. 🤔 Congrats on the launch!
Kai Forsyth
Top Product
Maker
@sixbangs Thanks Ted! We want to make discussions feel more real-time, and we'll be adding more features like presence, typing indicators, etc. Ideally hoping to achieve some sort of hybrid between static forum posts and real-time chat. The customer support and knowledge use case for customer communities is huge!
Mike Kerzhner
@kaiforsyth Very cool launch! Since you are an expert in the space: any other best in-class tools for branded communities that you see out there and take inspiration from?
Kai Forsyth
Top Product
Maker
@mikekerzhner not so much other community tools, but we have taken inspiration from help center and support products like Intercom and Zendesk when designing the community site experience in Hall.
Yami Sun
@kaiforsyth Thank you for bringing us the great product. It's frustrated to manage different communities. 🎉Congrats! We're launching "Cascad3 - A decentralized inspiration-driven publishing platform" on Product Hunt soon. Let's collaborate! I would appreciate your support and feedback by clicking the "Notify Me" button to stay tuned and be the first to know when Cascad3 debuts on the stage.👇 producthunt.com/products/cascad3 Thank you! Best regards, Yami
Jonny O'Mahony
Top Product
Great work folks. I was lucky enough to play with Hall recently and it impressed! Looking forward to seeing where this takes you guys.
Kai Forsyth
Top Product
Maker
@jonny_o_mahony me too! Thanks for signing and playing around. Your feedback was helpful!
Nick Crocker
💡 Bright idea
Time for early product communities to have a tool native to them... and not just another Slack or Discord! Bravo Kai on the launch.
Kai Forsyth
Top Product
Maker
@nickcrocker Agreed! If you're a serious company looking to build a customer community, do you really want to it subject to the whims of whatever platforms like Discord, Reddit, or Facebook decide to do in the future? With Hall, you're building a community on a platform made for customer communities, where you own and control the experience for your customers.
Nathan Hur
Maker
It's been a blast building Hall with @kaiforsyth — It's still very early days and I'm really excited share all of the upcoming releases with everyone!
Kai Forsyth
Top Product
Maker
@nateeo It's been an absolute pleasure building this with you!
Royce Wong
Nice work @kaiforsyth and @nateeo. Really easy to onboard and setup. We're using it as our main community destination at Inorbit.io and loving the customisation and the experience so far. I can't wait to see the upcoming feature releases. Keep it up!
Kai Forsyth
Top Product
Maker
@roycewong Thanks Royce! Thanks for your support with inorbit.io.
Dake Zhang
Launching soon!
I’ve been waiting for something like this. Slack and discord SUCK
Kai Forsyth
Top Product
Maker
@dake_zhang1 Keen for you to give us a try! It's still early days, but we have an ambitious roadmap of features ahead of us. Unlike other community platforms out there, we're only focusing on building a best-in-class solution for companies looking to build customer communities.
Gareth Wilson
Launching soon!
💡 Bright idea
Great execution, Kai. This is looking slick and the SEO features are already a step above the alternatives.
Kai Forsyth
Top Product
Maker
@_gw Thanks Gareth! I can't overstate enough how valuable and impactful your writing at https://community.inc/ has been to informing this first version of Hall.
Jen
@kaiforsyth Congrats on the Launch!
Kai Forsyth
Top Product
Maker
@ms_jen Thanks Jen!
Anubhav Ghosh
Can't wait for Hall to replace all the other community tools out there 🔥🔥
Kai Forsyth
Top Product
Maker
@anubhav_ghosh Sure hope so! Thanks for trying us out early and sharing your feedback.
Valter Fatia
Loving the progress and evolution of Hall! And the experience is great :)
Kai Forsyth
Top Product
Maker
@vfatia Thanks Valter! So much more to come that I'm excited to share with you soon.
amogh
So pumped to see this live! Congrats to the team 🥳
Kai Forsyth
Top Product
Maker
@amoghito Thanks for all your feedback over the last few months that's gotten the product to where it is today.
dan
🔌 Plugged in
Man this looks absolutely amazing Kai, amazing work and it's definitely a problem we have at MagicBrief, retaining and managing communities particularly as you're growing is such hard work - definitely keen to find out more!
Kai Forsyth
Top Product
Maker
@dannolan Thanks Dan! Huge fans of what you're doing at MagicBrief – when you're ready to build your community of creatives and performance marketers would love for you to give Hall a look! 👀
Sam Li
Great demo! Looking forward to trialing the product
Kai Forsyth
Top Product
Maker
@sam_li7 Thanks Sam! Very keen to hear your thoughts.
Enzo Avigo (📊 june.so)
Congrats on the launch!!
Kai Forsyth
Top Product
Maker
@enzo_avigo Thanks Enzo! The product velocity at June 3.0 has been a big inspiration for us.
James
Demo looks great @nateeo
Kai Forsyth
Top Product
Maker
@james_l8 @nateeo is unstoppable!
ROHIT GUPTA
Great
Kai Forsyth
Top Product
Maker
@rohit_gupta47 Thanks Rohit!
Anil Peri
This is awesome! I literally had a bad message retention exp. last week! Will get into the Hall now! :)) All the best for your launch @kaiforsyth
Kai Forsyth
Top Product
Maker
@periodawindsy Thanks Anil! You too!
Boris Markarian
Congratulations on the launch! Very cool product. By the way, how do you see the future of customer communities, how will they develop in the next 3-5 years?
Kai Forsyth
Top Product
Maker
@boris_moris44 I believe that increasingly in a world dominated with AI-generated content that users and customers are going to prioritize and seek out the perspectives of real people. You're probably already doing this when you modify a Google search with "reddit" to filter for actually useful perspectives. For companies looking to acquire new customers, provide personal support experiences, and drive retention and loyalty companies are going to have to invest in building defensible communities around their businesses. And the best way to do this will be on a platform made for customer communities, where companies can own and control the experience for their customers.
André J
I like that the main feature is better FTUX. Slack is great, but too walled.
Kai Forsyth
Top Product
Maker
@sentry_co Thanks André!
Gregory Karfo
Congrats on your launch! All the best for you and your team