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Live Translate by GoSquared — Speak every language, win every customer.
Live Translate in GoSquared Live Chat automatically translates conversations between your team and your visitors, leads, and customers.
Live Translate is designed to be seamless and means you can focus on winning new customers and helping existing ones, without having to manually translate messages, and without having to expand globally.
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Hey @brennantopley, @floopily, @jamesjgill & @thedeveloper,
What was the most difficult part about building this app?
@jacqvon Hi Jacqueline! Thanks for stopping by! Good question – mostly it’s been ensuring that the people on both ends of the translated conversation are aware of what’s going on without distracting them.
@jakeapeters Thank you so much Jake, really appreciate you stopping by with such support!
Cool! Just wondering if you notify the user that replies are translated rather than the agent being an actual native speaker? That way there'd be no issues with false friends etc when translations go wrong.
@waq_azeem Thank you so much Waqar – that's hugely appreciated! Pleasure to have you on board!
Any plans to integrate the translation features into existing chat platforms such as Intercom? Switching to a new chat client can be daunting for established business and there is likely to be pushback of a switch vs an integration into an existing platform.
@gordo309 Hi Jordan, thanks for the message! While we're big fans of a lot of the other chat tools out there, we're very much focused on building our own and rolling out more features like this to our own platform. We totally appreciate that switching to GoSquared might be daunting so we wouldn't want to pressure you to do that – we'll welcome you with open arms if you want to try us out in the future :-)
@jmedwards Haha thanks so much Jamie! Probably took longer than building the whole feature itself :P
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