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James Gill

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

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GoSquared Live Chat is a beautiful live chat tool to increase conversion on your website. Effortlessly speak with visitors and customers with all the key insights you need to close every sale and make every customer smile.

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James Gill
Hunter
Hi there! James from GoSquared here. Before you say it – yes. Another day, another chat tool on ProductHunt. We know we're not the first, but we've wanted to build a live chat product for years at GoSquared – to be the perfect compliment to our analytics platform. Live Chat is nice and simple, and you can enable it with just a few clicks if you're already using GoSquared for analytics. We've got lots of plans for the development of the product, but right now we've focused on making it really easy to talk to visitors – you can see one continuous thread of conversation from the moment they first hit your site, to becoming a user, to becoming a customer. Live Chat is still in beta so you can use it for free, and we intend to have a free tier of service once we're out of beta too. Hope you enjoy the product (and the page) and we're here to answer questions as the pop up. Happy chatting :-)
Leo Bassam
Looks absolutely stunning!
Stephen Radford
Been using the beta of this. Really great work guys 😄
Walter Chen
nice @jamesjgill! where do you see live chat headed? interesting space, lots of players with intercom, olark, drift, etc.
James Gill
Hunter
@smalter Cheers Walter! Yes it's certainly a busy space – much like the analytics world too. Our stance has always been to try to cut through as much clutter as possible, and make something as simple as possible for businesses to use. The GoSquared platform is not just about live chat though – it's about putting one code snippet / SDK into your app and switching on a suite of fully integrated tools as you need them. All simple, easy-to-learn, affordable tools, that are there to help make running your business that little bit simpler. Hope that helps!
Dan Edwards
This looks great guys, beautifully designed and love how it's a simple install if you use GS already! Congrats on the launch!
Matej Kramny
How much are you going to charge for Chat?
James Gill
Hunter
@matejkramny hi Matej, we intend to keep pricing affordable for you to start with, and will have a generous free tier to ensure you don't need to worry about paying early on. We also intend to allow for unlimited "seats" so your whole team can be involved, just like the rest of the GoSquared platform.
Vahan Avagyan
@jamesjgill @matejkramny Hi James. First off — AWESOME product with KILLER UI! This said, if i may ask, the 'generous free tier' is 1K and i just installed on our test page and refreshed the page couple of times (no other visitors) and now your system shows predicted 5,299 data points *way above free 1K* and the lowest paid bracket is $29.99. Collaborate please. Thanks tons!
Vahan Avagyan
@jamesjgill @matejkramny Forgot to mention — kudos to your design team specifically for the .overly-ambitious-arrow CSS class. I'm dead 😂😂😂😂
James Gill
Hunter
@vahanavagyan Thanks so much for the feedback, Vahan! Thrilled you're liking the UI so far! With pricing – yes things are a little more confusing than they should be right now. Happy to chat further to go over the specifics here in more detail – I'll reach out through Live Chat ;-)
Steve Messer
Huge fan. We've been using the beta for the past couple months and it's been incredibly helpful, not only for engaging new visitors but also providing support for our customers. The team have been quick to respond to our own support queries, and have even launched a feature we'd find useful – not bad at all! The iOS app is essential too, allowing us to engage leads and customers outside of office hours, when the majority of our market are active. For something that takes seconds to install and starts returning results instantly, I couldn't recommend it more. Big ups, props, and other good tidings to @jamesjgill and @hughhopkins!
James Gill
Hunter
@stevenjmesser @hughhopkins Steve, this is *exactly* what we want to hear. It seems that for a long time live chat has been used primarily for customer service, but more and more we're seeing it used at the top of the funnel to assist in conversions and pre-sales. Lots more to come on the apps too ;-) Thanks again sir!
Horia
We've been super happy beta users of this - impressed with the team and their quick progress. I think the key is how it helps in conjunction to People Analytics and the power you have there. Definitely 10x better experience getting started and using it than anything else we've tried, and we did try them all over time. Keep up the good work James and team!
Ben Gateley
Big fan of these guys! Have been using at CharlieHR for a while now... :) James is also a super handsome dude....
Thomas Evans
We too are using this at EmailOctopus, we're only a small team so can't always be manning it but the times we have used it it's so great to be able to see exactly what actions have been carried out as they chat with you. Saves lots of back and forth questions, and can only improve the users experience
Sofia Quintero
Great work James! 🙌🏻
Paul Jarvis
I played with the beta version of this. Super useful and super slick!
Anton Sten
Been using gosquared for over a year and absolutely love it. The product has a great UI, great new features pop up and the team behind it all is always super helpful ❤️
Emmanuel A. Simon
I recently installed this. Super smooth onboarding... Super easy.
James Gill
Hunter
@uelsimon Very good to hear, Emmanuel! We've been working a lot on onboarding (alas, it is never done...) so this is brilliant news. Ping us any time with more feedback – we're always working to make the platform better.
AI Hunt
Hi James, This is a great addition for an analytics tool (especially a real time one!). I hope you have some time to check what we did to easily implement GoSquared at https://weelytics.com :-)
Mike Outram
Love using the analytics in GoSquared, invaluable for seeing drop-off points, checking certain processes work. And you're all VERY helpful with support :) Would love to know what you have planned for the chat. It's a really great tool for member notifications/in-app messaging. Would be cool to be able to use tagging, and a way of easily searching for certain pages visited... Thanks!
James Gill
Hunter
@mikeoutram Very handy to hear, Mike! I will give a virtual pat on the back to all involved on support ;-) Regarding plans – there are many plans. I won't get into specifics on here just yet because things may always change, but those ideas are certainly things we've been discussing internally, so watch this space! Thanks for stopping by!
Elizabeth
Beautiful site & app, question though - what's the difference between this and @intercom? @GoSquared @jamesjgill @floopily
James Gill
Hunter
@elizabethhunker Hi Elizabeth, thanks for the kind words! The world of live chat is a busy place, as I'm sure you know :-) Every product has its own focus and set of features that are best suited to a specific set of customers. What we've realised is there's a lot of businesses out there who don't use _any_ live chat or analytics tools at all. We're just trying to make the best platform we can with the functionality our customers are crying out for, and make it as simple and as beautiful as we can. We started with analytics, and live chat is a great add-on our customers can enable in just one click. All-in-all I'd sum it up in one word: simplicity.
Mark Thomas McEwan
@jamesjgill this looks great, the more the merrier in the live chat space - I feel like intercom is leading the way but their pricing will be their downfall. I'll give this a try over the weekend.
Vahan Avagyan
@floopily any plans integrating with iMessage as well as Facebook's Messenger?