I am thrilled to be submitting Gofer today! I have been a passive user of Product Hunt for years and I am excited to, finally, be publishing a product and sharing it with the community 🎉 ➡️ What is Gofer : Gofer aims to resolve the most pressing problems associated with customer support, by : 👉 Streamlining the training process for support agents thanks to our AI-based Personalized Coaching 👉 Assessing the efficiency of support agents by analyzing the sentiment of customers and calculating its improvement rate by thread and through time. 👉 Improving response time through Gofer's AI-suggested responses. 👉 Summarizing threads to get you up to speed in seconds without reading through the entire ticket thread. ➡️ The Story Behind Gofer : I have spent the best part of the last 10 years building and growing products for my agency's clients. That being said, I decided it was time to stop taking in clients and focus on shipping my products. That was when I moved to Bali to meet up with other digital nomads and indie-preneurs. After 2 weeks in Bali, and having entertained dozens of conversations with people from across the globe and from different backgrounds, I met up with Daniel (who would become my business partner). Daniel was running a successful e-commerce business but was struggling to assess the performance of his support team and improve their performance. And that's where the idea for Gofer came from 🚀

Curious about Gofer and its capabilities? It looks like a fantastic tool to streamline support conversations with suggested responses, transform support KPIs by analyzing customer sentiment, and elevate team performance with AI live coaching in real-time.

Congrats on launch of Gofer....

It aligns with our commitment to delivering exceptional customer experiences.

Any plans for adding more language support?

Hey @mohamed_aalabou Love the name Gofer - it suggests getting things done! 'Advanced sentiment analysis' sounds impressive, and live AI coaching? That's like having a personal on-demand expert - can't wait to see how it works!

It seems like a tool that can help us make smarter decisions based on actual customer interactions.

It allows us to personalize interactions and build stronger connections with our customers.

The combination of AI and human touch is essential for building strong customer relationships.

The user interface seems intuitive and user-friendly. It's important for adoption across our support team without extensive training.

Great for boosting efficiency with suggested responses.

Can it integrate with existing CRM systems?

Does it analyze sentiment across different channels?

Congrats on launching Gofer!!!

Congrats on launching Gofer, @mohamed_aalabou! It looks super helpful for customer support teams. Quick question though – can we customize the AI-suggested responses? I want to make sure they fit our brand voice. Thanks!

I recently tried Gofer from a Product Hunt recommendation, and it's fantastic! This platform has streamlined my daily tasks with its intuitive design and robust features. From managing my schedule to finding services, it does it all efficiently. A must-have for anyone looking to boost their productivity!