Smart Switch is a simple switch mechanism that allows callers to toggle between multiple telephony providers and choose the optimal provider that works best for them.
Hey Everyone,
CallHippo is a Business phone system with automation that helps improve team productivity. We are known for providing the leading customer support infrastructure within our industry.
Apart from improving customer satisfaction and retention, this helps us understand customer pain points closely, we can monitor industry trends and customer expectations and work to meet them.
Sometime back we discovered a trend
1) Our new prospects came to us because their previous solutions could not satisfy them in terms of call connectivity and call quality
2) Our larger customers requested us to increase call connectivity
When we discovered this change in customers' expectations on what a platform like ours should be capable of, we knew he had to get on it immediately.
Call Connectivity can heavily rely on the telephony network provider. We realized that depending on a single provider is not the optimal way to get the best connectivity every time a call is placed.
We solved this problem in 2 steps
1) we partner with multiple provides creating a failsafe
2) Smart Switch - we gave each user 2 telephony providers that could provide optimal connectivity and gave them the option to choose between the two.
If you want to see what it's all about then go check out the product. Leave some feedback in the comments below 👇