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What's makes a product's user experience truly exceptional?
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Vaibhav
It should be easily adaptable and understandable by even a dummy user.
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The interface should be user-friendly, and the response time of the customer success team in addressing queries is also important.
@shiva_tejasvi I agree! Feedback mechanisms and user engagement strategies help refine the experience and build trust.
A truly exceptional user experience seamlessly aligns with the user's needs and expectations. It's a product that feels intuitive, enjoyable, and effective.
@ogaga_john Nice! Seamlessly aligning with user needs is what sets exceptional products apart from the rest.
If you don't think about how the product is used then it's exceptional.
It has to be simple, user-friendly, fast response customer service, and smooth navigation
@tika_tasya I Agree! these foundational elements create a seamless and intuitive experience, driving user satisfaction and retention.
@ash_grover Love your emphasis on intuitive design! it's amazing how much of a difference it makes in user engagement.
Great customer support makes a big difference for me. Knowing I can easily reach out for help if I run into issues gives me confidence in using the product.
Absolutely, simplicity.
Software developers or product managers often forget the level of internet proficiency of the audience who will be using the software they're developing, and they end up developing everything from their own perspective. I think this is a huge mistake.
It's best to never start with the assumption that "they can probably figure this out," and instead develop something as simple as possible. This approach yields the best results.
@denizb Thank you for sharing your insightful thoughts! Simplicity is the key to exceptional user experience 👌
Magical products often trick us into seeing complexity where mastery truly lies. Like a magician's sleight of hand, the most captivating innovations excel at basic steps, performed flawlessly.
Consider:
Magic: 100x more impressive in action. Why? Micro-movements perfected through relentless repetition.
Gardening: That "effortless" beauty? Built on daily, dedicated effort.
SRE: 99.99% uptime comes from mastering countless small, proactive measures
Addictive products: Their edge isn't WHAT they do, but HOW - basic steps, flawlessly executed at scale.
Martial arts: A master's fluid movements stem from years of practicing fundamental forms.
Dance: Breathtaking performances arise from countless hours refining basic steps and transitions
The formula? Master 10 simple steps 1000 times, not 1000 complex steps once.
In your field, what "simple" processes, when mastered, create magic?
Agree - the key is simplifying the UX to its core essentials so even non-tech-savvy users can easily understand and use the product without any hand-holding. Making features discoverable, using clear language, providing helpful onboarding, and progressively revealing complexity as needed all help create a truly exceptional UX that delights users.
An exceptional UX has to nail a few key things IMO: 1) Simple, intuitive UI that makes the core features easy to find and use without a manual. 2) Snappy performance so you never feel like you're waiting on the app. 3) Delightful little touches that make you smile and feel good using the product. Get those right and even your grandma will be using it in no time 😉
It's all about simplicity and intuitiveness. The user should be able to figure out how to use the core features without a manual. Smooth onboarding, clear navigation, helpful tooltips... Little things that guide the user and make the experience frictionless. And of course, the UI should be clean and uncluttered. Users shouldn't have to think too hard - it should just work, like magic.