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What’s a strategy you’ve implemented to help your top customers get the most out of your products?
Picture this, you’ve just secured a top account and you want to ensure they not only stay for the long-term but they also get MAX value from your product (in the hopes they spread the word).
What strategies do you deploy?
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Tom Danny
To help your top customers get the most out of your products, implement a strategy that includes personalized support and tailored recommendations. Offer exclusive resources, such as how-to guides or one-on-one consultations, to enhance their experience. Additionally, create engaging custom clothing that reflects your brand's identity, providing these items as part of a loyalty program to make your top customers feel valued and connected to your brand.
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I make sure to check in regularly and offer proactive support. If they hit any bumps or have questions, I want to be there to help them out quickly.
I’ve implemented a tailored onboarding program, where I provide personalized training and dedicated support to help my top customers maximize their use of our products. By understanding their specific needs and goals, I ensure they get the most value and achieve their desired outcomes efficiently.