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Sharon
I think ignoring customer feedback is the common situation that start-ups may encounter in the 0-1 phase. User feedback is the most important thing, but some founders focus too much on the financial part.
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I would say that this is not a serious attitude to marketing. That is, the product is made for the sake of the product, and not for the client.
Launching soon!
Not focusing on Churn and customer retention above all else.