Listen to your customers is not an option!

It's incredibly important to listen to your customers. Not just because it can help you create better experiences for them, but also because it can offer insight into ways your product can improve. Listening to feedback and responding to it appropriately can make all the difference between success and failure – and the repercussions can be far-reaching. Ignoring customer feedback can lead to an inability to build brand loyalty, low customer retention, and even negative press. Make sure you're paying attention to your customers and taking their feedback seriously – it could be the difference between a slow and steady rise or a swift and unexpected downfall!