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How do you see conversational AI changing the customer support landscape?
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Annie Johnston
It is fast and cheap but sometime its not that one who can really solve issues.
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I'm not really interested in AI customer service. I have to admit, if I were the boss, I'd definitely have my company use it because it does cut costs and boost efficiency for human customer service. However, as a user, when I have an issue and want to reach customer service, I can't find it, which makes for a terrible experience.