I find customer interviews most helpful when it comes to this. Whatever active users might need is likely to improve our platform as a whole.
What are your alternate methods of identifying new features to add on your products?
Well, we like to throw darts at a whiteboard full of potential features and see what sticks. Just kidding, we also listen to customer feedback and conduct extensive research on industry trends. But the dart idea is still on the table... 😂✋🚀
I also think user interviews are effective. However, I think we need to interview a large number of users to collect reliable data. And we need to focus on common opinions.
@deniz_sutas Ahh, okay. In this case, it boils down to research. Define ICP (ideal customer profile), and research the problem and the market. Customer feedback is a crucial part of it.
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